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Key Scales Ford
Leesburg, FL
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,603 Reviews of Key Scales Ford
April 17, 2017
BEST EXPERIENCE BUYING A CAR, EVER!! THIS WAS BY FAR THE BEST EXPIERENCE I HAVE EVER HAD BUYING A NEW CAR ( AND I HAVE BEEN BUYING CARS A LONG , LONG TIME. OUR SALES PERSON WAS BRANDON BO THIS WAS BY FAR THE BEST EXPIERENCE I HAVE EVER HAD BUYING A NEW CAR ( AND I HAVE BEEN BUYING CARS A LONG , LONG TIME. OUR SALES PERSON WAS BRANDON BONILLA, WHAT A DELIGHTFUL YOUNG MAN. HE WAS VERY ATICULATE IN SHOWING ME HOW ALL THE BUTTONS WORKED, AND BELIEVE ME THERE ARE ALOT OF BUTTONS. I ALSO WORKED WITH THE SALES MANAGER , DON, AND HE ALSO WAS GREAT TO DEAL WITH. I WOULD TRULY RECOMMEND THIS DEALERSHIP TO OTHERS. I ALSO LOOK FORWARD TO RETURNING HERE TO HAVE MY CAR SERVICED. More
by Ron Ropel
Employees Worked With
Doug Faber, Jordan Crown, Brandon Bonilla
April 13, 2017
Rating of my new car at Key Scales Ford My husband walked into the dealership and was immediately greeted by Frank "Tex" Shepherd who was a professional and courteous salesman. My husband t My husband walked into the dealership and was immediately greeted by Frank "Tex" Shepherd who was a professional and courteous salesman. My husband told him what he was looking for and was shown a beautiful red Ford 2017 Ford Escape. My husband fell in love with it. He called me and said he found a car.We both then looked at the car and Tex explained everything about the car. We were very comfortable with Tex and he went out of his way to make sure everything went smoothly and that we would have our car today. If anyone is going to this dealership, ask for "Tex"! It will be a great experience and we are thrilled with out new car. More
by Fordescape
Employees Worked With
Frank "Tex" Shepherd
April 13, 2017
Everyone was very friendly and knowledgeable! Everyone was bery friendly and knowledgeable! I would highly recommend these dealership and "Tex" to my friends and family! Doug the manager ans Brya Everyone was bery friendly and knowledgeable! I would highly recommend these dealership and "Tex" to my friends and family! Doug the manager ans Bryan the finance guy were awesome as well! Thank you! Ricky and Stephanie Timmerman More
by Steph16
Employees Worked With
Doug Faber, Frank "Tex" Shepherd, Bryan Gelfand
April 13, 2017
Buying a Ford Explorer Very clean and nice dealership! Tex was very friendly and knows a lot about the vehicles he is selling! I would recommend him to anyone! Thank you! C Very clean and nice dealership! Tex was very friendly and knows a lot about the vehicles he is selling! I would recommend him to anyone! Thank you! Cheyenne Timmerman More
by Chey33
Employees Worked With
Doug Faber, Frank "Tex" Shepherd, Bryan Gelfand
April 12, 2017
Rating of my purchase of a new mustang from Key Scales Ford The sales person, Angela Thompson did a great job of explaining all the features of our new car and was very helpful from our first meeting until we d The sales person, Angela Thompson did a great job of explaining all the features of our new car and was very helpful from our first meeting until we drove our new car off the lot. She helped make our purchase a very pleasant experience. Every employee we met were very pleasant to deal with. More
by Bob & Barb
Employees Worked With
Angela Thompson, Doug Faber, Bryan Gelfand
April 11, 2017
Exceeded Espectations Frank (Tex) Shepherd was not only a knowledgeable salesman, he was professional & courteous. What a pleasant buying experience. It was a stress free t Frank (Tex) Shepherd was not only a knowledgeable salesman, he was professional & courteous. What a pleasant buying experience. It was a stress free transaction. No high pressure sales talk. Just exceptional professionalism. I will encourage friends & family to do business with Key Scales Ford & tell them to ask for Tex. More
by Titanium
Employees Worked With
Doug Faber
April 10, 2017
Helpful without pressure Rich was very helpful and patient. He answered all questions and provided additional useful information regarding transferring vehicle registration, Rich was very helpful and patient. He answered all questions and provided additional useful information regarding transferring vehicle registration, insurance and even set up the SYNC system in the vehicle. More
by Linda Fraser
Employees Worked With
Rich Rysell
April 08, 2017
Horrific Excperience I have never in my life experienced such horrific customer service and professionalism. Car salesmen have a horrid reputation for a reason and Brandon I have never in my life experienced such horrific customer service and professionalism. Car salesmen have a horrid reputation for a reason and Brandon Bonilla exemplifies every quality of a stereotypical unprofessional salesperson. While I was in the dealership purchasing a truck Brandon decided to take videos of me and personally ridicule me while I was in the process of purchasing a vehicle from Key Scales Ford. He made these videos and decided to put them on social media. I do not personally know this person. I was later shown these videos and I am disgusted with the professionalism and ethics of the employees of this dealership. BUYER BEWARE YOU MAY BE RECORDED AND RIDICULED BY THE EMPLOYEES OF THIS DEALERSHIP. I regret doing business at this dealership. This was the worst car buying experience I have ever had!!!!!! More
by dissapointed54
Employees Worked With
Brandon Bonilla
April 07, 2017
Excellent experience. Upon arriving Rich had already pulled the car for us for a scheduled test drive. He spent an appropriate amount of time explaining and answering o Upon arriving Rich had already pulled the car for us for a scheduled test drive. He spent an appropriate amount of time explaining and answering our questions about all the equipment. After the sale, he once more reviewed all the equipment that we might still need understanding. Would recommend him to any friend. More
by FLEX1
Employees Worked With
Rich Rysell
April 03, 2017
Enjoyeable buying experience Rich Rysell did an absolute superior job finding the F-150 that best fit my wants. It was also delivered on time and Rich explained the many features Rich Rysell did an absolute superior job finding the F-150 that best fit my wants. It was also delivered on time and Rich explained the many features this that were available. More
by George151
Employees Worked With
Rich Rysell
