Key Scales Ford

Return to dealership I was called by Brien to return my truck to Key Scales Ford today. I was met with a sincere apology for the lack of quality work done on my truck. Bri I was called by Brien to return my truck to Key Scales Ford today. I was met with a sincere apology for the lack of quality work done on my truck. Brien went to work and had a tech named Jim correct all that was wrong, great to have such an attentive service dept. The service was done in a timely fashion, and with no mistakes. I am now recomending Key Scales for future service. Thanks guys for a better new year! More

Good Sales Experience, bad financial experience! We were very pleased with the sales department in our purchase of a used car. They were friendly, knowledgeable and easy to deal with. But after the We were very pleased with the sales department in our purchase of a used car. They were friendly, knowledgeable and easy to deal with. But after the deal was done and the paperwork submitted we had a two hour plus wait to get to finance to finish the deal. and then we did not get the interest rate we were told we could get. It was only .09 percent but still........... We would probably have tried to do something about it but by then it was late and we didn't want to have to go thru all that and then have to wait again. Again sales staff and even finance people were nice to work with and we will go back if we are again in the market for a car. More

2016 Ford Fiesta I was extremely pleased with the discounts I received from purchasing a 2016. I really like the new features on my vehicle since it has been many yea I was extremely pleased with the discounts I received from purchasing a 2016. I really like the new features on my vehicle since it has been many years since I had a new vehicle. More

Knowledgable and expereinced sales consultant Sales consultant Gerald Tinsley made my decision to lease a new Escape easy. With his extensive knowledge of cars and his many years of experience, G Sales consultant Gerald Tinsley made my decision to lease a new Escape easy. With his extensive knowledge of cars and his many years of experience, Gerald helped we weigh the pros and cons of lease vs buy, and helped me understand the most recent innovations in the Ford Edge and Escape lines. He successfully managed to lead me to the vehicle that suited my needs best. I would strongly recommend Gerald to friends and colleagues interested in a new Ford vehicle. I would also like to commend Eric for his patience and expertise in synching my cell phone to the Escape’s Sync 3 system, after the lease was finalized. The problems were with my phone, not the vehicle. After painstakingly trying various approaches, Eric finally succeeded. Eric remained cool, calm, and cheerful throughout. He also gave me many important tips on using the array of electronics in my new Escape. More

Great experience In looking for a new Ford Edge Titanium and a dealership I searched on line and found Key Scales Ford. I drove in and felt comfortable immediately. In looking for a new Ford Edge Titanium and a dealership I searched on line and found Key Scales Ford. I drove in and felt comfortable immediately. Shafter Nave approached and gave me the scoop on the Ford Edge. We sat inside where he demonstrated different features and colors available on the car. After making my decision I returned a couple of days later but Shafter was dealing with another couple. Austin Jolley took over for Shafter showing the nav system and all other bells and whistles this vehicle has. Both salesmen were laid back and very accommodating. I purchased my vehicle and they are still answering questions for me any time I call or just pop in for a quick answer. Thank you for spending your time with us. More

Great Experience! The team at Key Scales Ford in Fruitland Park, FL were terrific to work with. They answered all our questions and went out of their way to assist us. The team at Key Scales Ford in Fruitland Park, FL were terrific to work with. They answered all our questions and went out of their way to assist us. Highly recommend our sales rep, Ed Arnold. More

Very Valued Sales Representative I recommend this dealership and especially Jordan for going up and beyond the call od duty in helping me with the sale of my vehicle and following thr I recommend this dealership and especially Jordan for going up and beyond the call od duty in helping me with the sale of my vehicle and following through with what was agreed upon. He is truly an honest and upright individual which is a hard thing to find in today's world. I felt that I was treated fairly by Jordan and would recommend him highly to any individual looking to purchase a vehicle from Key Scales. I suggest management look to this young man for future endeavors within this organization. He should be truly valued. More

Great Experience Everyone we dealt with was knowledgeable, patient and courteous. All of our questions were answered and explained so that we understood all options a Everyone we dealt with was knowledgeable, patient and courteous. All of our questions were answered and explained so that we understood all options available to us. More

Awsome I will recommend this dealership and the salesman Fred to others.we felt that we received very fair and honest treatment and everything was very well I will recommend this dealership and the salesman Fred to others.we felt that we received very fair and honest treatment and everything was very well explained. We would definitely come back. More