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Key Scales Ford

Leesburg, FL

4.6
1,604 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,604 Reviews of Key Scales Ford

August 26, 2016

Great experience - This is the 3rd car I have purchased Dealing with Key Scales great - from the sales staff to the service department! My Sales Person Rich Rysell, the Accounting Dept. Jim Roberts, and th More

by Patrick McLaughlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Weber, Rich Rysell, Jim Roberts
Aug 27, 2016 -

Key Scales Ford responded

Thank you for your review. It takes winners to make a winning team, and with Rich in Internet Sales, Jim in Finance, and Chris in service, you definitely have surrounded yourself with the best. Ad we are equally proud of the service and attention to detail that ALL of our team members at Key Scales Ford continue to offer each and every one of our guests, every day. Thank you for each of your three purchases from us, and we look forward to giving you winning customer service every time. Bruce Johnson, General Manager

August 25, 2016

Outstanding! Randy Lofton was courteous, helpful and very competent. This is the best sales experience we ever had. We will tell our friends and neighbors to ask More

by Ingrid C. Ingram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Lofton, Angela Thompson
Aug 26, 2016 -

Key Scales Ford responded

Thank you for your review. I'm happy to hear that Randy and the team at Key Scales Ford helped to make your experience a positive one. We appreciate your business, and we look forward to serving you and your friends and neighbors in the future! Bruce Johnson, General Manager

August 24, 2016

Very good Our salesman was very courteous, informative, and patient with us. He was very knowledgeable about the cars and did not put pressure on us to look at More

by Happy Customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Roberts, Shafter Nave
Aug 25, 2016 -

Key Scales Ford responded

Thank you for your comments. At Key Scales Ford, we strive to listen to each and every one of our customers' needs and wants, likes and dislikes, and help guide them to a vehicle that best fits what they are looking for. I'm happy to hear that Shafter lived up to your high standards, as well as ours. We look forward to seeing you back at Key Scales Ford in the future, and appreciate your business. Bruce Johnson, General Manager

August 23, 2016

salesman great, finance dept. lied to me Gary Blackman lied to myself and my wife. we had very specific questions regarding an extra warranty that was offered. Went home and read the warranty More

by ken
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Lofton, Gary Blackman
August 22, 2016

expections were low as many auto buyers have had bad experiences, I went to this dealer with low expectations. My salesmen, Rich Rysell was great. I would adopt him . More

by davyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Rysell
Aug 22, 2016 -

Key Scales Ford responded

Thank you for your review. I appreciate you wanting to adopt Rich, but we would have to work out joint custody. I'm happy to hear that Rich took great care of you. Our goal is to treat all of our guests every time in that manner. Thank you for your business! Bruce Johnson, General Manager

August 19, 2016

Great Buying Experience We just purchased a Ford Fusion from Key Scales Ford. Our salesman, David Galnor, was one of the best we have had. Spent as much time with us as we ne More

by Conni
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Galnor, Gary Blackman
Aug 20, 2016 -

Key Scales Ford responded

Thank you for your comments. I'm glad to hear that David gave the kind of service you deserve. Today's vehicles have lots of great features, and it's important to learn as much about them as possible. Don't forget to check out our monthly Sync class for even more great information on your new vehicle. Bruce Johnson, General Manager

August 18, 2016

Awesome Our experience at Key Scales Ford was spectacular. We arrived and were there less than a minute when this lovely woman approached us and offered her More

by Larry & Cheryl LaPointe
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan , Dan Shuten, Angela Thompson
Aug 20, 2016 -

Key Scales Ford responded

Thank you for your response. I'm happy to hear that Angela gave you the kind of car-shopping experience you've been looking for. It is the goal of all of our team to listen to your needs, find you the right vehicle, and help make it all fit the budget. We appreciate your business and your well-wishes. Bruce Johnson, General Manager

August 17, 2016

Great buying experience. we knew what we wanted and they had our new truck there the next day. We was in and out in quickly. The staff was very friendly and helpful. Rich ma More

by My4wd
Recommend Dealer
Yes
Employees Worked With
Dan Shuten, Rich Rysell
Aug 20, 2016 -

Key Scales Ford responded

Thank you for your review. I'm happy to hear that Rich and Dan helped to make your truck shopping quick and pleasant. If we don't happen to have exactly what you need, we're always happy to find it for you. We appreciate you allowing us to help, and we look forward to having you as part of the Key Scales family! Bruce Johnson, General Manager

August 16, 2016

Above and Beyond Fred was keenly aware of what we wanted in a new car, and far exceeded the service we have received at other dealerships over the years. He was extre More

by boblile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Gary Blackman
Aug 16, 2016 -

Key Scales Ford responded

Thank you for your comments. Buying a car can be a task - I'm happy to hear that Fred took the time and made it a pleasure, as it always should be. We appreciate you telling us, and telling others, about your experience at Key Scales Ford. We look forward to serving you now and in the future. Bruce Johnson, General Manager

August 16, 2016

Fred Almonte I HATE car purchasing!! I knew what I wanted, shopped online for the exact truck I was looking for, in stock. Had it narrowed down to 2 dealers. More

by Groveland Cowgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Aug 17, 2016 -

Key Scales Ford responded

Thank you for your review. And thank you for making the drive from Groveland to Key Scales Ford! The internet is always open - and we do our best to make sure you get the information you're looking for, as quickly as possible. We're glad you had a great experience with Fred at the dealership, and we certainly hope you enjoy your new F250! Bruce Johnson, General Manager

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