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Key Scales Ford

Leesburg, FL

4.6
1,602 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,602 Reviews of Key Scales Ford

September 02, 2016

2013 CMax for 2016 CMax We went in not necessarily planning to buy a new car the day we visited Key Scales Ford but with the trade allowance and rebates we were sold.We reall More

by rpfeffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Sep 03, 2016 -

Key Scales Ford responded

Thank you for your comments. And congratulations on your new Hybrid! I'm glad Fred was able to find the perfect C-max to replace your C-max. We appreciate you choosing Key Scales Ford for your new vehicle. We look forward to being here for you now and in the future. Bruce Johnson, General Manager

September 02, 2016

Excellent We went just to look and ended up buying a Certified Pre-Owned Explorer...The price was right and about what i was wanted to pay..The whole experienc More

by Sully
Recommend Dealer
Yes
Employees Worked With
Don Garrett, Angela Thompson, Jim Roberts, Gerald Tinsley
Sep 03, 2016 -

Key Scales Ford responded

Thank you for your review. A Ford Certified Pre-Owned vehicle makes so much sense for so many people, and I'm glad to hear that Angela and Gerald were able to show you all of the advantages, and find the right Explorer for your needs. By the way, if you would like more detailed instruction on everything Sync can do for you, please attend our free monthly class - the next one is September 15th. Thanks again for your trust in Key Scales Ford. Bruce Johnson, General Manager

September 01, 2016

Easy as Pie Randy Lofton was just awesome. I made an appointment to see a car and when I arrived, both Randy and the car were waiting for me. This is the third More

by dolfin9999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Shuten, Randy Lofton
Sep 01, 2016 -

Key Scales Ford responded

Thank you for your response. And congratulations on your third vehicle purchase from Randy and Key Scales Ford. We strive to offer each of our guests excellent service, and I'm glad to hear that Randy and Dan took great care of you. We want to continue that level of service for you now and in the future. Please let me know if there is anything we can do for you. Bruce Johnson, General Manager

September 01, 2016

purchase of a new Ford Fusion Fred was extremely helpful and cheerful during our pleasant encounter. He explained everything very carefully and clearly and allowed me to ask any q More

by Lenore
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Sep 02, 2016 -

Key Scales Ford responded

Thank you for your response. I'm glad to hear that Fred took great care of you on your recent visit to Key Scales Ford. We understand that there's a lot of "new" in every new vehicle - new technology to learn, and sometimes just new locations for the same familiar equipment. That's why we offer a class each month on all of the Ford Sync technology (the next one is September 15th). Please call in and reserve a seat for this free class - I'm sure it will help keep the great experience you've had so far continue! Bruce Johnson, General Manager

August 31, 2016

Purchase of a Ford Fusion Rich was extremely helpful helping me select a car for my needs. His assistance in explaining the features was invaluable. Setting up the test drive More

by Lenore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Rich Rysell
Sep 01, 2016 -

Key Scales Ford responded

Thank you for your review. And congratulations on your new Fusion! It seems like we all have busier schedules now than ever before, and I'm happy to hear that Rich and Fred worked to fit your new vehicle purchase into your schedules, and made the experience easy and positive for you. We appreciate your business, and look forward to being here for you now and down the road. Bruce Johnson, General Manager

August 28, 2016

Knowledgeable Sales Person We visited Key Scales dealership on Saturday, with a fact-finding mission in mind. Hybrid technology is important to us and Rich answered our questio More

by DiscerningShoppers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Rysell, Gary Blackman
Aug 29, 2016 -

Key Scales Ford responded

Thank you for your response. I'm glad to hear that Rich was able to help get all of your hybrid questions answered, and help with the comparisons with the Toyota. And in the end, I'm glad to hear that the Fusion hybrid won, and that we were able to find a match for your desired vehicle. We will continue to follow through with our promise to you, to help make this the best ownership experience possible. Bruce Johnson, General Manager

August 28, 2016

Quick one day deal!! We came in to buy a car which we would love as much as we ve loved our Hondas for the last 20 years.. We think we have! We found our Ford Fusion wi More

by Honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Shuten, Randy Lofton, Doug Faber
Aug 29, 2016 -

Key Scales Ford responded

Thank you for your comments. When someone who has been brand-loyal to any particular brand for 20 years makes a switch, it bodes well for the product have you chosen, and for the salesperson and dealership you ultimately placed your trust in. We at Key Scales Ford do not take this lightly, and constantly work to earn your trust, now and in the future. Thank you! Bruce Johnson, General Manager

August 27, 2016

Great Car Buying Experience I will return to Key Scales, courteous, knowledgable service. Randy Lofton went the extra mile and stayed well past his normal working hours to make More

by counrtygirl
Recommend Dealer
Yes
Employees Worked With
Randy Lofton
Aug 27, 2016 -

Key Scales Ford responded

Thank you for your comments, and congratulations on your new Escape! Our goal is to do "whatever it takes" to make sure that each of our guests have the best possible experience on every visit. So I'm glad to hear that Randy has lived up to your - as well as our - expectations. Bruce Johnson, General Manager

August 26, 2016

Great experience - This is the 3rd car I have purchased Dealing with Key Scales great - from the sales staff to the service department! My Sales Person Rich Rysell, the Accounting Dept. Jim Roberts, and th More

by Patrick McLaughlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Weber, Rich Rysell, Jim Roberts
Aug 27, 2016 -

Key Scales Ford responded

Thank you for your review. It takes winners to make a winning team, and with Rich in Internet Sales, Jim in Finance, and Chris in service, you definitely have surrounded yourself with the best. Ad we are equally proud of the service and attention to detail that ALL of our team members at Key Scales Ford continue to offer each and every one of our guests, every day. Thank you for each of your three purchases from us, and we look forward to giving you winning customer service every time. Bruce Johnson, General Manager

August 25, 2016

Outstanding! Randy Lofton was courteous, helpful and very competent. This is the best sales experience we ever had. We will tell our friends and neighbors to ask More

by Ingrid C. Ingram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Lofton, Angela Thompson
Aug 26, 2016 -

Key Scales Ford responded

Thank you for your review. I'm happy to hear that Randy and the team at Key Scales Ford helped to make your experience a positive one. We appreciate your business, and we look forward to serving you and your friends and neighbors in the future! Bruce Johnson, General Manager

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