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Key Scales Ford

Leesburg, FL

4.6
1,606 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,606 Reviews of Key Scales Ford

June 18, 2016

Best car buying experience EVER!! I have purchased over 10 cars both new and used, never have I had such low stress, high value experience! My sales agent Harry was able to get me in More

by maxgold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Wilhelm, Doug Faber
Jun 19, 2016 -

Key Scales Ford responded

Thank you for your review. And thank you for driving all the way from Lake Mary to visit Key Scales Ford. Sometimes a vehicle purchase can be a long - and sometimes painful - experience, especially for the entire family. I'm happy to hear that Harry and Doug kept the process moving for you, and made the whole thing a positive for you. We appreciate you sharing, and look forward to being here for you in the future! Bruce Johnson, General Manager

June 18, 2016

3rd Vehicla in 3 Years This is the 3rd vehicle we've purchased from Key Scales in the last 3 1/2 years. The reason we returned is our sales experience each time. Fred Almont More

by SPIDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Gary Blackman
Jun 18, 2016 -

Key Scales Ford responded

Thank you for your response. We certainly appreciate all of our Key Scales customers, but especially when you've returned to us for your third vehicle. And I can understand you being loyal to Fred Almonte. We do appreciate your business and loyalty, and look forward to helping you in the future. Bruce Johnson, General Manager

June 16, 2016

Rated a "10" with us This was the best experience we've ever had in purchasing a new car. I would not hesitate to recommend Key Scales Ford and our sales representative t More

by 2boslers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Shuten, Randy Lofton, David Hawn
Jun 16, 2016 -

Key Scales Ford responded

Thank you for your comments. "Best experience ever" is a tremendous compliment, and we certainly do appreciate it. We will work hard for you to continue your "Best Ever" experience. Thank you for your purchase. Bruce Johnson, General Manager

June 16, 2016

Made car leasing easier than ever! Stan 'The Man' Reynolds listened to me describe what I would want in a new Escape. Five minutes later he had it parked at the door. A short test drive More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan Reynolds, Gary Blackman
Jun 16, 2016 -

Key Scales Ford responded

Thank you for your review. It sounds like Stan The Man and Gary both listened to your needs and wants, and helped find the vehicle and package that would fit your needs. Please let us know what we can do to help you get the most out of all of the new technology your Escape has to offer. Bruce Johnson, General Manager

June 15, 2016

Best Purchase Experience I've had I am a senior citizen and I've purchased numerous vehicle's not only for work but for pleasure. I did my homework on the internet and visited multiple More

by Sundancer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Amalfitano, Doug Faber, Gary Blackman
Jun 15, 2016 -

Key Scales Ford responded

Thank you for your review. Congratulations on your beautiful Mustang Convertible. I'm glad to hear that Nick, Doug and Gary were able to find the perfect vehicle for you and make things go smoothly. We appreciate your business, and look forward to helping you and your friends and neighbors in the future. Bruce Johnson, General Manager

June 09, 2016

BEST PURCHASE EXPERIENCE YET In 66 years I have purchased many automobiles. The folks at Key Scales Ford really made it easy and fun to buy a new car. Super folks! During the pr More

by crossmarine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Garrett, Eric Montano, Cindy Ross, Gary Blackman
Jun 09, 2016 -

Key Scales Ford responded

Thank you for your review. I am happy to hear that the team at Key Scales Ford made your recent purchase a positive experience. I take that as very high praise indeed from someone with 66 years of car-buying and car-ownership experience. We look forward to helping make the years ahead just as easy and fun with your new Ford. Bruce Johnson, General Manager

June 07, 2016

My New Ford Randy Lofton was very helpful and courteous . He new his product very well and was a great help with all the paper work. Jim was helpful with finance More

by johnjohn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Lofton
Jun 07, 2016 -

Key Scales Ford responded

Thank you for your response. It's important when making a major purchase that you have not only have confidence in the product you're receiving, but that you have confidence in the people you are dealing with. I'm glad to hear that Randy and Jim were able to earn your trust, and it is all of our responsibility to keep that trust in the future. Please let me know how we can be of service to you in the future. Bruce Johnson, General Manager

June 05, 2016

can not get our refund have been told the check in coming in the mail and it never has come got a 2016 fusion from them and could not get the plates for 60 days and the r More

by howard dick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Faber, Gary Blackman, Gary Mullins
Jun 10, 2016 -

howard dick responded

the inital rebates were not pass on to us as it was told and the 150 rebate was not given to us all we gotten was lied too and was told they owed us over five hundred dollars and now you say intial rebates have been paid but we did not get them we have been given the run around and the pubic should know that your word is nothing but bull

June 04, 2016

Excellent cooperation and attention to detail. Rich helped us find the right car for us. The comfortable, right-sized, energy efficient, RV towable C-max is perfect for us. We feel like we got a More

by RV traveller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artie Dorado, Rich Rysell, Artie Dorado
Jun 05, 2016 -

Key Scales Ford responded

Thank you for your review. Finding the perfect vehicle for daily use, and recreational towing, can be a challenge. I'm sure that you will love your new C-max for both. As a C-max owner himself, Rich will be able to help you with all of the "ins and outs" of the technology in the new C-max. Thank you for your purchase, and enjoy! Bruce Johnson, General Manager

June 02, 2016

Great experience at this dealership This is our 2nd purchase from Key Scales Ford. The buying experience was just as good this time as last time. We find most that the after purchase ser More

by AJT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Shuten, Fred Almonte
Jun 02, 2016 -

Key Scales Ford responded

Thank you for your comments. I'm glad to hear that Fred took great care of you, and we appreciate you allowing us to serve you twice! We look forward to continuing the level of service you expect from us, and earning your business again in the future. Bruce Johnson, General Manager

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