Key Scales Ford

Service advisors are important This review is about the service component of the dealership. To me, the most important person on the service team is the service advisor. My experien This review is about the service component of the dealership. To me, the most important person on the service team is the service advisor. My experience with advisor Jessie has been exceptional. Where the problem was big or small, Jessie handles it with professionalism and sensitivity. The customer may not know much but she doesn't speak down to them. The service results are always satisfactory. If you come back because there is a problem, she immediately gets you scheduled to resolve it. She is a real asset to the dealership. More

Traded old car and bought new on same day. Randy Lofton found the exact car we wanted and gave a few hours of undivided attention to us. He made certain all our questions and concerns were addr Randy Lofton found the exact car we wanted and gave a few hours of undivided attention to us. He made certain all our questions and concerns were addressed and gave a thorough explanation of the car. He promptly responded to questions we had after leaving the dealership. Dealing with Randy is a very pleasant experience! More

Went in to look at new pickups and bought one same day We went in to just look at new Ford pickups and Rich Rysell approached us and was very friendly and extremely knowledgeable. We ended up deciding to We went in to just look at new Ford pickups and Rich Rysell approached us and was very friendly and extremely knowledgeable. We ended up deciding to buy a new Ford 150. We love our new truck, we got the actual 4 door pickup, couldn't believe how much room there is in the back seating area. We also dealt with Fred Almonte, he was as friendly and knowledgeable as Rich. My wife and I would recommend your dealership to friends with no hesitation. We went to this dealership because we had a very satisfying experience with the service dept. with our old Ford Pickup. More

Walked in and drove away with a new car! Thank you Rich Rysell for approaching me and selling me the first car we looked at and was able to drive away a couple hours later. Look forward to w Thank you Rich Rysell for approaching me and selling me the first car we looked at and was able to drive away a couple hours later. Look forward to working with you again in the near future. More

Love My Ford I stopped by to browse and walked away with a new Ford Fusion. Randy Lofton was terrific to work with despite my stupid questions and waffling back an I stopped by to browse and walked away with a new Ford Fusion. Randy Lofton was terrific to work with despite my stupid questions and waffling back and forth. He was very knowledgeable. I would highly recommend Key Scales and am very satisfied. More

Stan the Man was GREATTTT Stan the Man was very knowledgeable of the lease program. I just stopped by to get information and ended up walking out with a new 2016 lease vehicle Stan the Man was very knowledgeable of the lease program. I just stopped by to get information and ended up walking out with a new 2016 lease vehicle. Thanks More

Cat Langbehn My husband and I went to Key Scales Fo0rd to research the Ford C-max. To our surprise one had just come in. Cat was very helpful working with us pu My husband and I went to Key Scales Fo0rd to research the Ford C-max. To our surprise one had just come in. Cat was very helpful working with us purchasing the car. She certainly proved why she had earned Employee of the Year. More

Wanted to replace our 2010 Edge which performed flawlessly. Met by very personable salesman Nick Amalfitano who found the Edge we were looking for. Thoroughly explained electronic features which have been upgr Met by very personable salesman Nick Amalfitano who found the Edge we were looking for. Thoroughly explained electronic features which have been upgraded since our previous purchase. Such changes can be daunting and his willingness to continue to help us was a definite selling point. All in all our experience was positive. More

Service dept Our Escape left us sit Saturday while in the area, called service and put on hold for 25 minutes, finally gave phone # to receptionist, no call back! Our Escape left us sit Saturday while in the area, called service and put on hold for 25 minutes, finally gave phone # to receptionist, no call back! Called again Monday at 8am same thing, finally got a call at 130pm! At that point already had car towed to another ford dealer. Thanks for nothing Key Scales! More