Key Scales Ford

Always a good experience I am always pleased with the people and performance at Key Scales whether it is for regular service of my vehicle or when purchasing a new vehicle. I am always pleased with the people and performance at Key Scales whether it is for regular service of my vehicle or when purchasing a new vehicle. More

Professional A very professional and friendly experience. Fred Almonte is just the sales associate you want. He is knowledgeable, professional, friendly, and no A very professional and friendly experience. Fred Almonte is just the sales associate you want. He is knowledgeable, professional, friendly, and no pressure. Great experience!! I would recommend Fred and Key Sales Ford to anyone. More

End of lease and new vehicle purchase A few weeks ago, a disheartening experience was totally turned into an exceptional experience by Bruce Johnson, his service manager and Angie, his cus A few weeks ago, a disheartening experience was totally turned into an exceptional experience by Bruce Johnson, his service manager and Angie, his customer service rep.!! Last week we were contacted by Cat Langbehn, Sales/Internet Broker for this Dealership, concerning our lease end options. Today, Cat worked with us until she was satisfied that we were happy...and thanks also to Jeff Wagner who continued to address our concerns and work towards a deal that we were comfortable with. Then we went to Dan, in the finance department and completed the necessary paperwork...in under 20 minutes!!!! So many thanks to this dealership for taking the time to listen to us and to work with us. Cat was exceptional...never rushed us and really listened...can't thank this group enough! We drove home in our beautiful new 2015 Edge and couldn't be happier! Thank you all again so very much!! More

Smoothest lease experienced I have ever had. Fred made the transition from my 2013 escape to my new 2016 a pleasure, aside from standing on his head to get me a deal better thasn I expected. Fred made the transition from my 2013 escape to my new 2016 a pleasure, aside from standing on his head to get me a deal better thasn I expected. More

Great Experience Excellent service started when I first called the dealership. The vehicle we were interested in had already gone to auction but the dealership retriev Excellent service started when I first called the dealership. The vehicle we were interested in had already gone to auction but the dealership retrieved it so we could see and test drive it. We decided to buy and worked with Cat Langbehn on the deal. Cat was very easy to work with, no pressure, personable, and accommodating. And Dan Shuten in Finance took care of all of the Michigan title and registration paperwork making that process simple as well. Cat and the Key Scales team even arranged to deliver the vehicle to us the next day because we were from out of town. Thanks Cat and Key Scales Ford for providing a great buying experience. More

Awesome experience Rich Rysell is an awesome salesman. We had a wonderful experience and will recommend him and the dealership to all.??Happy with everyone we spoke to Rich Rysell is an awesome salesman. We had a wonderful experience and will recommend him and the dealership to all.??Happy with everyone we spoke to at the dealership. Everyone was so nice. More

Simple!! Randy was very easy to work with & answered our questions that we had. Very Nice Personality & he was Not Overbearing in trying to sell us a vehicle. Randy was very easy to work with & answered our questions that we had. Very Nice Personality & he was Not Overbearing in trying to sell us a vehicle. I am comfortable in the fact that I will recommend him to family & friends. Jim Roberts who is in Finance was also very knowledgeable & made the final signing of paperwork go Smooth! More

Internet Sale Cat Langbehn in your internet sales department made the entire process as smooth and easy as possible. Coming from West Palm Beach, I was apprehensiv Cat Langbehn in your internet sales department made the entire process as smooth and easy as possible. Coming from West Palm Beach, I was apprehensive to drive 3 hours one way to make the deal. Cat made this possible with great communication back and forth while using every resource available to complete the sale. She is a great asset to your sales team and I would like to personally thank her for the experience of buying a car online! More

My Sales Experience My salesman was Fred J. Almonte, Sr. His help was outstanding. He gave us great service, answered our questions to our satisfaction, and fully expla My salesman was Fred J. Almonte, Sr. His help was outstanding. He gave us great service, answered our questions to our satisfaction, and fully explained all facets of the F150 we purchased. The overall experience was the best. More

"Exactly what I wanted!" I did not have the time or patience to search around town for a new truck. A friend recommended Key Scales and I was connected with Richard. I gave I did not have the time or patience to search around town for a new truck. A friend recommended Key Scales and I was connected with Richard. I gave Richard my specifications for a new truck purchase over the phone. Richard found a vehicle that matched those requirements and quoted me a fair price. To make it convenient for me, we spoke via telephone and he sent me specifications and photos via email. Then it was simple matter of stopping by to sign. It was no hassle (my favorite part) and really that easy. In addition, I wanted some after market work done on the truck and Richard helped managed that process as well. Overall, Key Scales genuinely wanted to see me get in the truck of my dreams. Mission accomplished. Thanks Richard! More