Keyes European

I went to this place because they had the color I was looking for and I was referred by another sales person at another dealer. Since I had already done my homework and have received quotes from other d looking for and I was referred by another sales person at another dealer. Since I had already done my homework and have received quotes from other dealers, I went to "Vlade" to see if they can match the best deal I already had. Well, lets just say that not only did Vlade and his manager were crooks but also tried to say that the quote I received was a lie and that other dealer were frauds - but it was Vlade and his manager (no name but a stocky fat man) that were the real frauds! So after we left and told them that we will go and check out the offer we received from the other dealer and see if it was legitimate - we ended up getting the car from that dealer (Silverstar - Thousand Oaks) and were treated with the best care and got the exact deal we wanted...the same one Vlade and his manager said we wouldn't get! Also then this dealer and Vlade started calling us twice a day to see if we had made a decision on the car. We had to finally tell them that they are a bunch of crooks and I would never recommend anyone to this dealer. More

First off, I loved Danny! He is a really nice man, easy to talk to, and not too pushy. When I went in to look I told them just looking and trying choose between the ml and gl. Danny got this and he gave ve to talk to, and not too pushy. When I went in to look I told them just looking and trying choose between the ml and gl. Danny got this and he gave very practical advice and was concerned about the options I really needed on the car and helped me nix the ones that weren't necessary. However, one of his managers were very rude! He was too pushy, quite rude, and obviously only cared about the bottom line. His rude nature finally led me to tell him to back off and leave me alone. I wish I could remember his name. Two weeks later I purchased a the ml at Silver Lake Auto Group in Thousand Oaks. Avoid Keyes like the plague and go where they know how to treat customers. Ask for Greg Jarvis at Silver Lake you won't be disappointed. More

I had a great experience buying my E550 Coupe from Keyes Mercedes. Alexis was great from the initial conversation on the phone and following up with my questions. Once at the dealership, Johnny was awesome Mercedes. Alexis was great from the initial conversation on the phone and following up with my questions. Once at the dealership, Johnny was awesome all around. He showed me all the options we had for the vehicle I was looking for (only Keyes had them...), took me for a test drive, and eventually found me a deal I could work with. They even took care of my leased Audi. Jason was thorough with my financing options and made the final transaction a breeze. Highly recommended. More

caused additional problems to the vehicle by doing a bad job on a cluster replacement issues which did not prevail at the time of drop off accured after replacing the cluster, the service was very bad as i job on a cluster replacement issues which did not prevail at the time of drop off accured after replacing the cluster, the service was very bad as i was promised the job to be compltesd in 45 mts to an hour took 3 hours and when they claimed that the job was done it was a incomplete job as they had not programmed the cluster and had to leave the car back More

His the biggest lier out of all the people in the dealer he doesn't deserve the title manager he should go wash cars after i made a deal on GL450 around noon i told him i will be back with my wife around 6p he doesn't deserve the title manager he should go wash cars after i made a deal on GL450 around noon i told him i will be back with my wife around 6pm so we went and he change the price on me even my wife credit is perfect with almost 800 faco score. More

It's April 19, 2011 approximately two weeks prior to picking up my vehicle from Keyes European-Merecedes Benz. I want to be sure I'm balanced in my review so I must say make sure your EXPERIENCE is over picking up my vehicle from Keyes European-Merecedes Benz. I want to be sure I'm balanced in my review so I must say make sure your EXPERIENCE is over and done with BEFORE you write your inital review. LITTLE DID I KNOW, mine was not. Today I will be returning my vehicle to the dealership. For the past two weeks I ended up going through a series of documentation request and then was told that--OOPS--we can't finance you. Which is odd, because my first car was financed by Mercedes Benz Financial. When I sat at the finance manager's desk (4/6) and signed what I intially was told was my paperwork for my new vehicle, I had no idea that something like this could take place. Previously (4/6), I talked about my situation ahead of time and expressed my concerns on if it was the right time on trading my vehicle in. Of course at that point they had to review my credit and go over my situation. At that point and time, I was very aware that I could possibly leave the dealership without a vehicle that day and I was prepared for either outcome due to my circumstances. Four hours, post-arrival, I was told that I was approved and my trade in would be taken, along with a down payment of $1500.00. As I sat in finance managers office I viewed my credit report and score and asked questions and also talked a bit about the interest rate with him in regards to the differences at that time. We talked in great detail, but, never once did you mention a possibiliy of me being inconvience in this way. I left the dealership and cancelled my extended warranty on my previous vehicle (because I did not need it any longer), changed over my insurance (to my new vehicle), told my past automobile company that the car was sold. The following day April 7, 2011, I forwarded documentst that were requested about my home loan modification documents. SO PLEASE BEWARE, although I was NEVER actually advised the issue, THIS COULD BE AN ISSUE. SO DON'T BE SWAYED AND IT'S PROBABLY BETTER TO WAIT UNTIL THINGS ARE CAUGHT UP. It was explained to me that bank would just want to review my loan modification documents on my property to verify that the modification was complete. Which the documentations reveals. Then I recieved another phone call on Friday, April 15, 2011 with a request for my bank statements showing that my payments are being caught up. Which it does reflect my efforts and timeliness of working to maintain and get back up to speed. On April 18, 2011, my sales rep called me and told me that the dealership is requesting that I have a co-signer. I was completely floored at this point, I didn't have a co-signer for my last Mercedes, which the ticket price was much higher than the C300. I have paid continuously on my previous vehicle loan through Mercdes Benz Financial and obviously if the credit score was a problem, to my previous knowledge and car buying experience I would have never been allowed to leave the lot. FOR OTHER BUYERS: BEFORE LEAVING THE LOT BE SURE TO ADDRESS IF THIS IS A DONE DEAL. OF COURSE, YOU WOULDN'T WANT TO GO HOME AND SHOW YOUR FAMILY A CAR THAT IS NOT YOURS. IT CAN BE QUITE DISHEARTENING. LUCKY FOR ME MY FAMILY LIVES IN TEXAS. I am very disappointed the outcome, however, lucky for me I have a vehicle that I traded in that I loved. I will just need to revisit my warranty situation for another six months. I enjoy being a Mercedes Benz owner, however, the outcome of this experience has been less than satisfying. My only hope is that Keyes European- Mercedes Benz would do the due-diligence and just be sure a person knows this DEAL and another outcome can arise near future. Instead of being blindsided. Tanisha Williams More

Honest and transparent about the provenance of a low mileage S400 Hybrid. Negotiation and paperwork handled very professionally and as quickly as these things can go. Car was detailed while we were fi mileage S400 Hybrid. Negotiation and paperwork handled very professionally and as quickly as these things can go. Car was detailed while we were finishing the paperwork and delivered with a full tank of gas. Would recommend dealer and sales professional (Anoush) to anyone looking for a Mercedes Benz. More

I am a huge fan of Keyes Mercedes Dealership, in the past I am a huge fan of Keyes Mercedes Dealership, in the past I have done some service at the Valencia Mercedes dealership, (which is very close to where I am a huge fan of Keyes Mercedes Dealership, in the past I have done some service at the Valencia Mercedes dealership, (which is very close to where I live), but frankly the service very poor all around and I much prefer driving further to get the high quality from Keyes.... I look forward to getting my next car with you. More

Great service! Thank you Keyes Mercedes for taking care of my situation. I will come back. I had a problem and they took care of it. Mike in Service listened to me and made sure I was happy. Again, I will of my situation. I will come back. I had a problem and they took care of it. Mike in Service listened to me and made sure I was happy. Again, I will bring my car (and buy my next car) from Keyes. Thanks guys! More

Although the staff is very freindly at Keyes watch your pocket book. I was blinded by the snazzy Mercedes and way overpayed. Don't let them just give you down payment/monthly payment numbers, demand that t pocket book. I was blinded by the snazzy Mercedes and way overpayed. Don't let them just give you down payment/monthly payment numbers, demand that they actual cash price of the trade in and new car. I didn't and found out later I overpayed by about $30,000. I can not recommend this dealership. More