Keyes European

Henry will help you get the best deal #henryhormozi is the best sales person anyone can ask for. His professionalism is indescribable. The way he treats his customers is outstanding. I #henryhormozi is the best sales person anyone can ask for. His professionalism is indescribable. The way he treats his customers is outstanding. If you ever decide to purchase a Mercedes-Benz (which I highly recommend do it at least once in your lifetime) please have him help you. He will get you the very best deal possible And make the whole process whole lot easier. More

Funny offer. Very funny a dealer. At first, I was offered to change my old Mercedes C250 to new C300. First they sent me a postcard, I'll get my $ 8500 and my mont Very funny a dealer. At first, I was offered to change my old Mercedes C250 to new C300. First they sent me a postcard, I'll get my $ 8500 and my monthly payment will be $ 5 more. Last times they sent me the same postcard, but I get $ 8000 and my monthly payment will be $ 45 more. Today I received the same postcard I get $8000 and my monthly payment will be $ 69 more. I can be and went to change my old Mercedes. But I do not want to deal with these liars. More

Service Department Sucks I purchased an E350 from this dealer. The wood trim is now lifting away from the door panels and dashboard. This is not what I would expect to have I purchased an E350 from this dealer. The wood trim is now lifting away from the door panels and dashboard. This is not what I would expect to have happen. I don't understand why this would occur and went to the service center for the repair and support. They were dismissive and refused to help unless I was willing to pay for the repair out of pocket. They even said they have never seen this happen before. I called MBZ USA and no help from them either. I have been waiting a week for a return follow up call from the service manager and have yet to receive a call. This is unacceptable. I am very saddened to see that this dealership who was so willing to take my money and willing to jump hoops to make a sale would treat their customers this way. Don't be fooled by the fancy showroom, cookies, coffee and soda it is all a gimmick to get you sold on their service - what a joke. In addition, they continue to send me sales materials with rebates to purchase another automobile from them I will never purchase another car from them. I say stay away from them if you want good service after your purchase. More

Extremely poor quality control and focus on slick sales Where to begin... Overall, it honestly ranks as the worst experience I've ever had. Let me explain. My wife and I purchased 2 cars from this plac Where to begin... Overall, it honestly ranks as the worst experience I've ever had. Let me explain. My wife and I purchased 2 cars from this place and both were returned in the span of 24 hours. BOTH were returned. I fully recommend this place if you like the feeling of needing to take a shower after having talked to these people... The facts : Sunday 5/18, Car 1 : 2011 c350 : We discovered after we got home that the passenger front door did not lock despite it being cpo inspected. Also, The sales guy, Reza, gave us the wrong 2nd key as it did not work for that car. Driving away from Keyes, the tire pressure warning came on, which was our first clue... When we took it back Reza, in his INFINITE technical car wisdom, explained that this happens when the temperature changes. Apparently, there must have been a major shift in temp from the test drive 2 hours before... Seriously Reza ? SRSLY ? LOL That night I tried the 2nd key. The remote nor the physical emergency key worked... wrong key for the car. Would a more competent staff have checked before confidently stating "Here is your 2nd Key" ? I also discovered that the passenger front door lock failed to lock. Whatever my car buying skills, you MUST also ask How Did That Pass CPO Inspection ??? Monday 5/19, Car 2: Returned car1 Monday morning to get issues fixed. Decided to leave car with service but, after some thought, we decided to exercise the cancellation option. VP of sales parachuted in and saved the deal by offering a 2012 c250 that we test drove for 28k after haggling on price after having found a comparable on my iPad ( right as were were talking price ) at another dealer as leverage. Now read this next part carefully : ***We were about to take delivery of Car2 when we discovered the prep team damaged the hood by taking clear coat off a big spot on the hood and leaving swirl marks in the paint around the car. *** Wouldn't a competent dealer have avoided this by not having a sh-t car prep team / operation ? (if the dealership says it was already there, then how did THAT pass the all encompassing CPO inspection process they continually use as the answer to any questions about the car ? Makes you wonder, huh ? ) At this point we were utterly disgusted, done and left with the strong inclination that we needed that shower.... HERE'S THE THING : All throughout the ordeal every person we spoke to from sales guy to top mgr had the "it's ok, we can fix it" attitude NOT REALIZING THIS IS A POOR STANDARD FOR CUSTOMER SERVICE and that all of the "fix it" issues add up to a bad experience for the customer. ** A TRUE CUSTOMER FOCUSED OPERATION WOULD REALIZE THERE SHOULD NOT BE ISSUES TO FIX (and casually disregard with "we'll just fix it") Or, at least not disregard EVERY SINGLE 1 WITH A "well just fix it" answer ** I HAPPILY paid the rip off $500 restock fee (was only $250 at the dealer we ended up buying from) just to get the Heck out of there, at that point. BTW, Keyes inflates prices for back end items like extended warranty, restock fee, etc.... Found this out when the dealer we did buy from gave us their prices for the exact same items. There is a standard of customer service that nobody at Keyes European even knows exists... I would give them a dollar so they could buy a clue but I doubt they could manage the transaction without messing that one up too. I got nothing but lies and "don't worry about it" from the "slick" sales guy , Reza, and nothing but apathy and incompetence from everyone else except Stan the vp who tried to save the deal. He was ok. I honestly don't comprehend how they can run a business like that. We ended up buying today from another dealer who gave an experience diametrically opposed to that of Keyes European. The good dealer offered to show me the CPO inspection report, they disclosed and answered every 1 of my questions with the actual data and not "You don't have to worry about this car, It's certified!", they actually were pleasant to talk to (i.e. There was no 'slick' vibe and dismissive attitude as was present at Keyes). Full disclosure bred confidence in my wife in I that we were making a good deal. Keyes, from our experience, does not appear to be able to even comprehend that approach. Whatever I should have / could have done as "The buyer", the un-refutable facts from my time at Keyes Euro is that they : 1) don't care about quality in their inspection process (rendering the vaunted 'CPO certification' as worthless as the paper it's printed on) 2) Have no concept of Customer service beyond the slick "It's no problem / don't worry about it" sales line 3) Have a laughable vehicle delivery process which speaks to the poorest operations execution I've ever seen at a Mfr dealership. P.S. I have the sales contract from Car1 and Car2 to prove it and can post to photobucket, etc. and add that URL to this post. My experience points to a systemic problem at Keyes Euro which nothing short of a complete overhaul of process and people will remedy. They are apparently focused on 'the deal' (getting the $) and don't realize that having the BASICS down - Not messing up your own Cars - Doing ADEQUATE CPO inspections - Knowing the ACTUAL answers to customer questions, - Not having a DISMISSIVE attitude - only caring about the DOLLAR) will result in increased sales. The staff I dealt with seemed like a bad wannabe copies of slick Wall Street con artists. More

I went in looking for a New car and Gabriel the internet manager helped me find the perfect car and got me a great price. I will always come back to keyes mercedes as long as Gabriel works there. If you a manager helped me find the perfect car and got me a great price. I will always come back to keyes mercedes as long as Gabriel works there. If you are in the market for a car and not looking for hassel go see gabriel! More

My initial visit to this dealership was extremely disappointing as my warranty issue was ignored and I drove the car home in its broken condition. It doesn't feel good to leave a MB dealership like disappointing as my warranty issue was ignored and I drove the car home in its broken condition. It doesn't feel good to leave a MB dealership like that. MB Corporate encouraged me to return to a dealership so I chose this one because Karin the service consultant was respectful and understanding, though there was nothing she could do at the time (I guess). Since then I have been back for service and issue and Karin has been good to me. I don't think highly of their mechanics at all but with Karin on my side, I could bare it. The sales staff here were OK, though at one point our Armenian sales guy began using all sorts of absurd slang with us in the car as if he just turned a switch and was mr ghettolicious or something. Need less to say, we didn't buy from here when we were shopping but a good friend of us did from another sales person. More

took the car to service here and what a regret!!! Horrible HOrrible Horrible!!!! DO NOT EVER TAKE YOUR CAR HERE TO SERVICe. THERE are raciest people working here like Karin Kazanjian who will not giv Horrible HOrrible Horrible!!!! DO NOT EVER TAKE YOUR CAR HERE TO SERVICe. THERE are raciest people working here like Karin Kazanjian who will not give you the proper service just because she's jealous that you're driving a $100000 car and she's not. More

The salesman lied to me from the minute that I set foot in the door. Tried to talk me into buying a car he had there instead of me ordering what I wanted. They told me that they'd take care of the insuranc in the door. Tried to talk me into buying a car he had there instead of me ordering what I wanted. They told me that they'd take care of the insurance info and transfer the information to my insurance company. They didn't do it and then denied ever saying any such thing and called me a liar. I ended up buying an E350 and when I took it in for expensive repairs, they failed in their attempt to fix the car and I still have the same problem. This place stinks and I rue the day I decided to stop there. Beverly Hill Mercedes was everything these guys aren't, like competent and friendly. More

Worst experience ever. Do NOT go here unless you want to be ripped off and mistreated. Worst customer service. Waisted my time. In the middle of signing paperwork once everything was agreed on they said sor be ripped off and mistreated. Worst customer service. Waisted my time. In the middle of signing paperwork once everything was agreed on they said sorry we can't do the deal. By far the most unprofessional situation I have ever been in. Worst dealership go anywhere else but here. They are liars and try to cheat you. No recognition of customer service whatsoever. More

I was finally ready to purchase a Mercedes, after saving for quite some time. I chose Keyes Mercedes because it "looked" like a dealership that would give me quality customer service. Also, I lived about for quite some time. I chose Keyes Mercedes because it "looked" like a dealership that would give me quality customer service. Also, I lived about a mile away. My Mom had purchased a Mercedes a couple months before and had visited Keyes Mercedes / Keyes European first but did not like the customer service, she felt that the people in sales were snobby and the reps was not warm and welcoming so she ended up buying her vehicle from Mercedes in Encino. Now that I was ready to purchase, I figured I give Keyes a shot. I ended up walking in, test drove a car for about 2 miles and bought the car. All seemed smooth, thought I got a decent deal, without having to do my research on different dealerships and came full circle. The next day after I drove my brand new GLK 350 off the lot I noticed the car was jerking me to the right and in order to drive it straight, the steering wheel was not straight. I had thought that maybe the car needed a wheel alignment. Two days after I purchased the car, I called my sales rep Johnny Cashiola, it took almost a week to coordinate a time for me to bring my car in to get serviced. Because it was so difficult to get in touch with him, I had to call his supervisor to get a call back. Almost 1.5 weeks after I bought my brand new car, I brought the car back to get serviced for a wheel alignment. I had to take time off from work, to get there in the morning and had my sister wait for me as a loaner was not provided. They kept my car the entire day. That evening I picked up the car and drove it off the lot, the problem was still there and there was no improvement. The next morning I brought the car back, spoke to the person assigned to me in service and explained the situation again. He had me drive the car with one of his service guys which I did. The service technician confirmed that there is a big problem with the wheel alignment and the steering wheel. He assured me he knew how to fix it. I left my car at Mercedes European for another full day again and this time informed them, they needed to give me a loaner which they did. Later that evening, I went to pick up my car again. AGAIN, the car still had the same problem, nothing changed. I was so upset at this point, I now felt as though the dealership did not know what was wrong and did not know how to fix the problem. I felt at this point, that the problem is more serious than just a basic wheel alignment. For the third time, I brought the car back and spoke to someone in service by the name of Anthony. He assured me there was nothing wrong with my brand new car. I asked if he had test drove it himself, he said no. I told him that there is something wrong and the vehicle is unsafe to drive as it's pulling me off the road. After about an hour of convincing, he had arranged for his head technician, Angel to sit in the vehicle with me again and show him the issue as it seemed no one believed me. Angel confirmed that there not only was a problem with the wheel and the steering wheel but the breaks as well! Remember, Angel confirmed this after I had ALREADY brought the car in two other times and people in service assured me the problem was fixed. He said without a doubt he will fix it and not to worry he will make sure it's fixed "this time". At this point, I was so tired of the back and forth and just wanted to come full circle. I spoke to the general managers assistant, Lacey and explained the entire situation. She later that day agreed to switch me into another car. I thought, this was the best news as I did not feel comfortable owning the first car I bought after so many services. That weekend, I came in and worked with Johnny Cashiola, my original sales rep, and Paul Tetreault the head of sales; they were unable to find the same vehicle for me. They tried to sell me a vehicle with less options, I said I wanted all the options I had in the previous vehicle. They said they will have another one coming in in a couple weeks but it's more expensive. I told them, I couldn't afford to pay more. I left that weekend without a new vehicle. I informed Paul Tetreault, that I am open to three options, either add all my options to an existing vehicle they had in stock, switch me to the more expensive vehicle for the same price or order me a new one and I will wait. He said that he will definitely work on one of them and it should not be a problem. After almost 2 weeks of radio silence, Paul calls me saying that he has great news. He informed me that service finally fixed the car I had originally bought. I was done with that car. God knows what they patched up to try and fix the real issue. I lost confidence in that car. I had no interest in owning that car. Would you spend $50,000+ on a brand new vehicle that had to be serviced 3 times still having issues and sitting in a service garage for almost a full month?? Paul informed me there was a nail in the tire and that's what caused the problem. Anyone who owns a Mercedes knows that the vehicle will alert the driver of any issues, especially an issue with the tires and the balance being off. I lost my trust in Keyes European completely after that phone call. At that point, I had asked for my money back. All I wanted to do was go elsewhere. I had wasted so much time with Paul and Johnny and the run around was just too much for me. They were not willing to switch me out in a vehicle I wanted nor did they seem interested in ordering me a new one so they finally just gave me my money back. It was tough getting my money back. Paul had insulted me, he said I was being unreasonable. Johnny was MIA completely. Simon the general manager seemed uninterested in making good on a bad deal and bad experience. He seemed annoyed and made sure I saw it and my family did as well. I did not feel like a customer at all. I felt for the most part, totally uncomfortable and unappreciated that I had chosen Keyes over all the dealerships in LA County. They acted as though the car they sold me had no issues and everything I went through was "not a big deal". It was a horrible feeling, trying to convince them that buying a car should not be this difficult and people should not have to go through what I went through especially when buying a Mercedes Benz no less! The worst part, I had traded my toyota in the original deal. I undersold it, but because I wanted to get a new Mercedes and thought, I didn't have the patience to deal with selling my toyota on my own. When I traded them the car, I informed them I was still waiting for the title to come in the mail, as the car was paid off but there was a hold up at DMV. They said it was fine and that they will wait for me to get the title later and continued on with the original purchase. Now that the deal was canceled, they refused to give me back my toyota and refused to pay me for the trade value until I gave them the title, a document that was held up at the DMV. My hands were tied and I had no car to drive to work. The most terrible, exhausting experience ever!!!! I just bought my new car on Friday, it has $3,000 more features than the one I bought from Keyes European and I'm only paying $500 more than Keyes price! I definitely got a MUCH MUCH better deal than Keyes European. It is everything I was looking for an then some! The sales guy at the other dealership Mercedes of Anaheim was absolutely fantastic!! He was honest and a straight shooter. I felt 100% comfortable every step of the way! I couldn't say that for Keyes Mercedes. By the way, if you ever consider going to Mercedes of Anaheim, which I TOTALLY recommend, ask for John Gray. I am still waiting for my title in the mail and I'm still out the money that Keyes owes me. It is quite a mystery why they felt it was ok to not only keep my toyota but also hold my money. I should also mention, the vehicle that I had an issue with, Keyes put on sale on their website as a "new" car. I know it was the one I purchased because I matched the VIN #. Now that's pretty shady! I would highly recommend NOT purchasing a vehicle from Keyes European. My KEYES experience was absolutely terrible. More