Keyes Hyundai

You all delivered what I asked for in the timeframe they’d promised. Thank you. they’d promised. Thank you. More

Very efficient and knowledgeable and friendly people. Just takes a little too long. But it did seem busy, so understandable. Just takes a little too long. But it did seem busy, so understandable. More

Two complaints. First, this survey did not list my salesman--the only choice was someone I never even met. Two, the financing paperwork was made painfully slow bec First, this survey did not list my salesman--the only choice was someone I never even met. Two, the financing paperwork was made painfully slow because the computer was not performing well. Otherwise, all marks would have been 5-star. More

Dovovan Suarez greeted me promptly, was knowledgeable about what service was needed, and made sure my vehicle was ready when promised. Overall, a very positive experience. about what service was needed, and made sure my vehicle was ready when promised. Overall, a very positive experience. More

Jonathan took care of everything and made it smooth. Appreciate you and your store- recommend Appreciate you and your store- recommend More

Went in to have a tire checked. It needed to be replaced. Was told they would have the tire in an hour and a half. That turned into four hours. The service rep, Adolpho, keep me It needed to be replaced. Was told they would have the tire in an hour and a half. That turned into four hours. The service rep, Adolpho, keep me informed and gave me a small discount on the final bill for the added wait time. More

Johnny is a beast, when people care about customers honestly it makes a great impact. This guy went out of his way to find a solution for me after another rep didn’t. Thank you! honestly it makes a great impact. This guy went out of his way to find a solution for me after another rep didn’t. Thank you! More

Clean and efficient, the person who greeted me was very kind. My service was completed faster than expected. kind. My service was completed faster than expected. More

I was not informed when my vehicle was ready. I came over to the desk to ask myself. Also I had called yesterday and spoke with Nancy, I think was her name, she was super nice and helpful. She an I came over to the desk to ask myself. Also I had called yesterday and spoke with Nancy, I think was her name, she was super nice and helpful. She answered all my questions. She told me that it would be a 2-3 hour wait and the vehicle fluids would be topped off during the service. When I got to my appointment this morning, Carlos very rudely told me that I was informed of the wrong information multiple times. After sitting there for hours and had not received any update, I thought I'd go check myself. Luckily I did cause apparently my car had been ready. Not happy with the service at all. More

Monday was not a good day for service. I had an 11AM appointment. I was right on time, but the double line of cars was so long, I couldn’t even pull in off the street. I had wait OVER AN I had an 11AM appointment. I was right on time, but the double line of cars was so long, I couldn’t even pull in off the street. I had wait OVER AN HOUR before a representative came to take care of me. What’s the point of an appointment? Everyone was polite and apologetic, and when I came to pick up my car, the process was fast and smooth. But you need to have a manager there to evaluate the incoming situation and be able to assign another person of two to take care of a back-up like I experienced. Not acceptable. More