Keyes Hyundai

The service dept was awesome. My appointment went smoothly. Everyone I encountered was polite and professional. My appointment went smoothly. Everyone I encountered was polite and professional. More

WISH I had noted the greeter's (young man's) name who checked me in while waiting in line for service tech. Knowledgeable and willing to help by addressing and answering questions I had about car's techn checked me in while waiting in line for service tech. Knowledgeable and willing to help by addressing and answering questions I had about car's technology before service tech for the service tech who was hands off - not offensively, just rushed. No question on this survey about front line people who start the process. And there should be as they kick off the experience. More

I had a solid experience at Keyes Hyundai. The best part was working with salesman Austin Seo. He was professional, respectful and put me in a vehicle I really enjoy for a fair price. The best part was working with salesman Austin Seo. He was professional, respectful and put me in a vehicle I really enjoy for a fair price. More

The dealer had a used Subaru that I wanted. Although the salesperson was kind, he started to get very pushy when I got as far as getting into the finance room. I told them I would not make a de Although the salesperson was kind, he started to get very pushy when I got as far as getting into the finance room. I told them I would not make a decision until I went to eat (since I had been in dealership for nearly 2-hours and hadn't eaten), and they wanted to know where I was going, and even texted me within 30 minutes asking when I'd be back. Furthermore, the finance person did not properly do the paperwork to add my credit union as the lien holder, even though I showed him the email from the credit union addressed to the dealer as the steps to take. Therefore, I had to take another afternoon of my own time to get this resolved. Sadly, this experience did not leave the best impression on me regarding Hyundai dealers. More

Salesman was good. But finding a lender for the car i purchase was handled very unprofessional. I received many letters from different financial institutions in the But finding a lender for the car i purchase was handled very unprofessional. I received many letters from different financial institutions in the mail saying that Hyundai had reached out inquiring about me. More

My service advisor, Jonathan Vasquez, was very professional and helpful. I paid over $1000.00 for service that included an oil change, transmission service, fuel induction service, and throttle bo professional and helpful. I paid over $1000.00 for service that included an oil change, transmission service, fuel induction service, and throttle body cleaning. I parked my car in front of my house after I picked it up. 2 hours later, I noticed a big dark spot under the front of the car, which turned out to be automatic transmission fluid. There was a fast drip, 1 drop per second, coming from the transmission. I was unable to use my car the entire weekend. On top of that, the coolant and wiper reservoirs in the engine compartment were low, the shop did not bother to either top them off, or let me know they were low, and they charged me for windshield wiper fluid on the original invoice. I had my car towed back to the dealer on Monday. They claimed that a washer on a plug or bolt was "deformed ", causing the leak. My car was not leaking before the shop serviced it. The leak was so bad that it emptied the fluid from the transmission. More

The work that was done was satisfactory, but the fact that Keyes would not provide a loaner OR a two-way ride share when my car was in for a recall is horrible customer experience. Not to mention it look that Keyes would not provide a loaner OR a two-way ride share when my car was in for a recall is horrible customer experience. Not to mention it looks cheap. More

Extremely Disappointed with Customer I absolutely love my Hyundai Tucson, but I am beyond frustrated with the service at this dealership. As someone who works in customer service, I am shocked at the love my Hyundai Tucson, but I am beyond frustrated with the service at this dealership. As someone who works in customer service, I am shocked at the lack of professionalism and basic courtesy here. Every time I have an appointment—for example, 2 PM—no one is ever there on time to greet me or take my car. Today, I waited until 2:15 PM because the person assigned to me was still on their lunch break. If I know I have a customer scheduled, I make sure I’m available. That’s just basic customer service. On a previous visit, I was left standing by my car for 35 minutes before anyone even acknowledged me. Meanwhile, the employees sitting in the office behind the customer service desk actively avoided eye contact instead of offering assistance. I completely understand that service departments can be busy, but that wasn’t the case here. At my appointment time, there was only one other customer waiting, and there were at least four employees present. There is absolutely no reason why someone couldn’t have taken my keys and allowed me to get on with my day instead of leaving me standing around for an unacceptable amount of time. This is not the level of service I expect from a dealership representing a brand I love. I sincerely hope management takes this feedback seriously and improves the customer experience. More

Purchased a Tucson hybrid. Sales agent (Austin) was knowledgeable, helpful, friendly. In order to attain an additional $2000 off the price, we were required to finance a port Sales agent (Austin) was knowledgeable, helpful, friendly. In order to attain an additional $2000 off the price, we were required to finance a portion and pay on that for at least 90 days. This was not desirable to us but we did it. The final out-the-door price was very good, several 1000 dollars below another Hyundai dealer. More

helpful to find service agent had to push to have them send for an ride home during service send for an ride home during service More