Keyes Hyundai

Reliable work ! Very straight forward, you can tell they are good at what they, go for the experience they offer! Love it !! Very straight forward, you can tell they are good at what they, go for the experience they offer! Love it !! More

I was able to get an appointment quickly. When I arrived 5 minutes early, I was taken care of immediately. I was told it would take about an hour to complete the service, and I was most impre When I arrived 5 minutes early, I was taken care of immediately. I was told it would take about an hour to complete the service, and I was most impressed that it did. I like that I was able to count on the timing for the rest of my day's responsibilities. More

Keyes Hyundai solicited me in September 2025 to turn in my leased car early and lease a newer model. As part of the transaction, Keyes contracted to pay off the remaining three lease payments and any bala my leased car early and lease a newer model. As part of the transaction, Keyes contracted to pay off the remaining three lease payments and any balance due. The lease was to end in January 2026. Keyes has yet to pay off the lease, despite this now being February. Hyundai Finance has been calling me almost daily and often 2X a day hounding me for the payment. Meanwhile the Keyes employee who handled the financial aspects of the transaction has been telling me since December first that the payment would be made, then that the payment was made, and then they are going to resend another payment. All of this is apparently false. Hyundai Finance tells me they have not been paid. My credit is now in jeopardy because of Keyes' failure to pay off my lease. Keyes solicited me to do this deal and this has turned into a nightmare. I seriously question the integrity of the Keyes organization based on this awful experience. More

Brake fluid service for Kona EV $259 vs. $169 coupon at another LA dealer. $15 upon request. New cars on showroom floor with $2500 dealer add-ons. Won't return here or any Lithia dealer. $169 coupon at another LA dealer. $15 upon request. New cars on showroom floor with $2500 dealer add-ons. Won't return here or any Lithia dealer. More

I was very pleased with the servicing -- the rep, Modesto, was waiting for me to arrive for my 9:15 appt. and worked with me to make the servicing needed affordable. Car was ready when promised! La Modesto, was waiting for me to arrive for my 9:15 appt. and worked with me to make the servicing needed affordable. Car was ready when promised! Laurel Whitcomb Perlman More

Excellent experience—service was prompt, polite, informative, friendly. I would recommend coming here and plan to return. informative, friendly. I would recommend coming here and plan to return. More

Friendly employees. Took care of me immediately and my car was done well before promised Took care of me immediately and my car was done well before promised More

Much better experience than last visit arrival was met on time Jonathan was very nice and efficient time Jonathan was very nice and efficient More

I bought a 2025 Tuscon at Keyes Van Nuys. It included in the purchase price a 3 yr/36,000 mile Complimentary maintenance. At about 3,500 miles a message came up on my car dashboard that se It included in the purchase price a 3 yr/36,000 mile Complimentary maintenance. At about 3,500 miles a message came up on my car dashboard that service is almost due, At about 4,000 it said service was due. In addition, I received an email 11/4/25 from Van Nuys Hyundai that service was due. The email stated "your current milage (3515 miles) indicates maintenance is due for your 2025 Tuscon Hybrid". I made an appointment (disclosing the current miles) for 12/3/25. When I went in I was told maintenance isn't until 8,000 miles. I stated that the car gave me the warnings as did the email that maintenance was due now. The service advisor looked at the maintenance settings that was set by the dealership which called for service at 5,000 miles. I was further told that the 3 yr/36,000 mile maintenance free boils down to 4 oil changes. The service advisor stated he'd push the car through for an oil change but it would then void one of the 4 oil changes and I'd be short a free oil change near the end of the 3 years. Took the day off and time to drive to Van Nuys for nothing. Steve More

Sales person was great. Sales manager also good to deal with. But.....turns out car had no working headlights. A day or so later and a 3-4 hour wait in service fixed the iss Sales manager also good to deal with. But.....turns out car had no working headlights. A day or so later and a 3-4 hour wait in service fixed the issue. Finance guy completely misrepresented the warranty. I asked specific questions and the answers given did not match the extended warranty he ended up giving me. I found this out when I picked up the paperwork after the purchase, as no paperwork on it was given at the time of purchase. Soon as it's all in the system I'll be canceling it. But most disappointing. When I bought my Mercedes at Keyes European it was a good experience. After this one not sure I'll make another purchase at Keyes nor would I be inclined to recommend Keyes. More