Keyes Hyundai

My wife and I have had an unfortunate series of experiences at Keyes Hyundai of Van Nuys. In July, we were negotiating the purchase of a new Hyundai EV. After much back and forth we had an agree experiences at Keyes Hyundai of Van Nuys. In July, we were negotiating the purchase of a new Hyundai EV. After much back and forth we had an agreement with our salesperson, Shakespeare, to purchase a specific car at a specific price. We even verified the car in advance by VIN. However, when we arrived at the dealership Shakespeare told us that the actual price for the car was $1,000 higher. My wife and I walked out and Shakespeare followed us to the parking lot. He agreed to drop the price by $500 and also throw in a charger and all weather floor mats. Because the value of the charger and floor mats made up the remaining $500 difference we agreed to the deal. When we went to pick up the car they did not include the floor mats because they were not available. They offered no alternative. We told them in no uncertain terms that we expected them to honor the deal and provide the floor mats at a later date. Now months later, we still don’t have the floor mats. Shakespeare has stopped responding to our texts. We’ve called the dealership multiple times asking to speak with a manager and no one has called us back. When we finally reached someone over email, they apologized for our frustration and delay and promised to have someone contract us to resolve the situation. That was two weeks ago and still nothing even though I’ve continued to follow up. Keyes Hyundai not only have now reneged twice on deals they made with us but they’ve been completely unresponsive — not even calling us back. I cannot recommend anyone do business with this dealership. We certainly won’t anymore. More

I have never experienced such disrespect and lack of professionalism from a dealership in my life. My 2022 Hyundai Santa Fe has been in their shop multiple times for the same transmission-related issues professionalism from a dealership in my life. My 2022 Hyundai Santa Fe has been in their shop multiple times for the same transmission-related issues, and instead of resolving the problem, Keyes Hyundai has made me wait weeks without updates, transportation, or accountability. My service advisor, Jonathan Hughes, avoided me at all costs — never picked up calls, never returned messages, and acted like it was his job to dodge responsibility. Completely unresponsive and irresponsible. When I reached out to the manager, Sean, I sent more than 10 emails with no reply. Clearly, customers are not a priority here. The lack of urgency and repeated broken promises have left me stranded without a car for extended periods of time. They claim to care, but it’s just empty words. Even their standard “please contact our manager” reply is meaningless — because I already did, many times, and was ignored. If you value your time, money, and peace of mind, I strongly recommend avoiding this dealership. Customers deserve professionals who care, not dismissive and negligent service staff. I have found other people who received same issues or worse. More

everyone was very nice, however my car was promised at 11:45 and it wasn’t until 1pm when i sent a text asking about the car that i got a text saying it was ready. 11:45 and it wasn’t until 1pm when i sent a text asking about the car that i got a text saying it was ready. More

You all delivered what I asked for in the timeframe they’d promised. Thank you. they’d promised. Thank you. More

Very efficient and knowledgeable and friendly people. Just takes a little too long. But it did seem busy, so understandable. Just takes a little too long. But it did seem busy, so understandable. More

Two complaints. First, this survey did not list my salesman--the only choice was someone I never even met. Two, the financing paperwork was made painfully slow bec First, this survey did not list my salesman--the only choice was someone I never even met. Two, the financing paperwork was made painfully slow because the computer was not performing well. Otherwise, all marks would have been 5-star. More

Dovovan Suarez greeted me promptly, was knowledgeable about what service was needed, and made sure my vehicle was ready when promised. Overall, a very positive experience. about what service was needed, and made sure my vehicle was ready when promised. Overall, a very positive experience. More

Jonathan took care of everything and made it smooth. Appreciate you and your store- recommend Appreciate you and your store- recommend More

Went in to have a tire checked. It needed to be replaced. Was told they would have the tire in an hour and a half. That turned into four hours. The service rep, Adolpho, keep me It needed to be replaced. Was told they would have the tire in an hour and a half. That turned into four hours. The service rep, Adolpho, keep me informed and gave me a small discount on the final bill for the added wait time. More

Johnny is a beast, when people care about customers honestly it makes a great impact. This guy went out of his way to find a solution for me after another rep didn’t. Thank you! honestly it makes a great impact. This guy went out of his way to find a solution for me after another rep didn’t. Thank you! More