Keyes Hyundai

Empty promises to make a sale, and not honoring afterwards. Jason, my salesman persuaded me to turn in my old lease for a new one, promising they will take care of all lease balance and extra wear and tear, and Jason, my salesman persuaded me to turn in my old lease for a new one, promising they will take care of all lease balance and extra wear and tear, and dings. When I was looking to lease a 2017 Hyundai Ioniq, The salesman, Jason pushed me to bring in the 2014 Tucson we had to upgrade to a 2017. I told him it had a few dings, and I was going to fix it before bringing it in. He looked at the car thoroughly, and offered to take it in as is, with all the dings, and pay for the remaining months of the lease if I take a 2017 Tucson. He told me "Let me take care of the dings and damages". We signed a contract to lease two cars, one to be delivered the same day, and another one the next day. I paid full down payments for both contracts. Dealership could not deliver the second car the next day, and offered me to keep the old car for a couple of more days till they get the new car. This took a whole week, and they could not locate the car that we contracted and paid for, so I requested to cancel the 2nd contract so I can lease at another Hyundai dealership. I also wanted to turn in the old car, and requested a ride to the other dealership. Jason said I can drop the car at any Hyundai dealership, and they will take care of the paperwork. After 4 months, I received a bill from Hyundai Finance requesting $698 for the damages that was not paid by the dealer. I contacted the dealership, and I was offered $225.00 as a goodwill. Stating I should have known to turn in the old car to their dealership instead of another one, and it was my fault I didn't want to wait for them to get the new 2nd car in. The dealership and I signed two different contracts for two different deals. They could not honor one contract. Now they are penalizing me on the other contract because they lost a deal because of their own mismanagement and deception. More

Knowledgeable and Honest We had a great experience at Keys. Came in at 8p, immediately test drove, then started paperwork. They were honest about the costs, fees, and options. We had a great experience at Keys. Came in at 8p, immediately test drove, then started paperwork. They were honest about the costs, fees, and options. No pressure to take any one option and even gave us space to confer and decide. Even got a fair price on a tough trade-in. We'll do business with Keyes again! More

Great service from Jose Gudiel Jose was very helpful, answered all of my questions. Prices were reasonable. Overall great service. I will definitely go back and I will recommend fri Jose was very helpful, answered all of my questions. Prices were reasonable. Overall great service. I will definitely go back and I will recommend friends. More

Great Deals I got a very great deal from Carlo Eskandarian at this dealership; very nice guy. I also got a complimentary coffee mug when I asked for it. I got a very great deal from Carlo Eskandarian at this dealership; very nice guy. I also got a complimentary coffee mug when I asked for it. More

Emotional, exciting, informative and a success! Chris was a great to work with. He walked us through all our emotions, logistics and felt he was honest the whole time! Thank you. Chris was a great to work with. He walked us through all our emotions, logistics and felt he was honest the whole time! Thank you. More

Best experience ever, Richard is amazing Richard was amazing, he helped us so much. He went above and beyond. He made us feel comfortable and made this purchase as easy as possible. We will Richard was amazing, he helped us so much. He went above and beyond. He made us feel comfortable and made this purchase as easy as possible. We will definitely recommend this dealership to family and friends. And we will definitely come back with Richard for our next purchase. More

New Car. Bad Battery. I purchased an Elantra SE 2018, that had a bad battery & needed to be towed the day after I purchased it. Needless to say they took care of me & moved I purchased an Elantra SE 2018, that had a bad battery & needed to be towed the day after I purchased it. Needless to say they took care of me & moved me to the front of the line. More

Good service We had an issue with the breaks going on the car. Hyundai took the car in right away and fixed the car without charging due to recall. You We had an issue with the breaks going on the car. Hyundai took the car in right away and fixed the car without charging due to recall. You More

Great experience I always go to Keyes Hyundai Service and as always it's a pleasure to go there. Jonathan Hughes is a very knowledgeable, professional and friendly adv I always go to Keyes Hyundai Service and as always it's a pleasure to go there. Jonathan Hughes is a very knowledgeable, professional and friendly advisor. Made me feel very comfortable. A pleasure to work with. Will come back for my next service. More

Keyes Experience Reba was highly knowledge about the vehicles offered. She was patient and understood what I was looking for. We appreciate her recommendation to Keyes Reba was highly knowledge about the vehicles offered. She was patient and understood what I was looking for. We appreciate her recommendation to Keyes Toyota, where we were also able to make a purchase. Thank you! More