Keyes Hyundai

Service was exceptional. I truly appreciated. I don’t have much more to say, but I can’t get past this page unless I write more. Service was exceptional! I truly appreciated. I don’t have much more to say, but I can’t get past this page unless I write more. Service was exceptional! More

This was my fourth service appointment and the best by far. The entire service team seemed new and actually nice. I have never been happy with this service department until this visit. far. The entire service team seemed new and actually nice. I have never been happy with this service department until this visit. More

Jonathan E the service manager told me exactly what to expect on regarding service for this Recall Campaign (coolant system). Work was completed sooner than expected even though I planned to leave the ca expect on regarding service for this Recall Campaign (coolant system). Work was completed sooner than expected even though I planned to leave the car overnight (which I still did). I realize you are still in a HUGE construction zone, but service happened very timely in the difficult check-in/pick up surroundings. Good job! More

Always a great experience. John Shaw always makes my visit a breeze and keeps me updated throughout the entire service John Shaw always makes my visit a breeze and keeps me updated throughout the entire service More

They did a great job. No complaints. Especially coming from another Hyundai dealer that was incredibly horrendous. I wish I purchased my car from Keyes instead. No complaints. Especially coming from another Hyundai dealer that was incredibly horrendous. I wish I purchased my car from Keyes instead. More

Im very happy with the service and my new car, thank you guys very much guys very much More

Unethical business practices. Make sure you’re negotiating the price of the car. Not the payments. These dudes inflate the price by including unnecessary items for over 3k. Nitrog Make sure you’re negotiating the price of the car. Not the payments. These dudes inflate the price by including unnecessary items for over 3k. Nitrogen air, paint coating and anti theft devices. They won’t allow you to see the price of the car until you’re in finance - where the numbers are purposefully unclear. More

Jonathan was a gem! He understood the level of care my 7 year old car needed. I wanted the service crew to fully inspect the car and do the regular maintenance required, He understood the level of care my 7 year old car needed. I wanted the service crew to fully inspect the car and do the regular maintenance required, I also asked Jonathan for the car to be THOROUGHLY checked for any additional problems that could show up in the not too distant future. That was done and a few additional items did show up. I approved all the issues to be fixed and when I drove it out of the service area, the car felt like it had been well taken care of! The entire experience was a positive one! More

Amazing service and left with an amazing new car that will be used for our newborn will be used for our newborn More

Do not come here if you are a new buyer. I came into this dealership as a first time buyer and was incentivized by the Replace Your Ride Program (RYR) as it is for low income households to g I came into this dealership as a first time buyer and was incentivized by the Replace Your Ride Program (RYR) as it is for low income households to get an electric car. At first these guys seem nice but they are here to steal your money. On October 2023, I was told by my salesman, Gary, that I would get the car for 41k instead of the MSRP of 53k. I remember this because I Was deciding between this car or a Tesla which was 41k as well, that is why I assume he gave me such a generous deal. How the numbers worked was I was suppose to get the car for 41k with my RYR program which gave me 9.5k. This totalling up to around 550 monthly based on what I was told to by my salesman. I was completely okay with this and was happy. Until the Finance Manager, Fred Amilee, comes along and shows me two total contracts. The first one shows that my monthly payment would be 656 as he put all my discounts and rebates on one line as rebates. Although different from what my salesman quote was, he said that it does not include RYR program which is generally the right cost. I signed it and was okay with it. BUT apparently, he made a "mistake." He does not tell me that mistake and gives me a second contract says that my cost instead would be 621 monthly. I reiterated to him "Is this my monthly payment without replace your ride." A normal person would say yes or no right? Instead he says "yes but replace your ride would come in later" and more long winded explanations that did not answer my questions. I asked him multiple times but he says the exact same thing. He makes no effort to understand you even with the most basic instructions. I already knew RYR would come in later so I assume he was just reminding me so I signed. I left mistakenly happy and gave me aflash drive with my contract despite me asking multiple times for a paper copy as I did not have a computer at hand. He said they don't have paper copies which is ridiculous I never seen an establishment not have paper copies. I go home right away and checked it and it was the number of the first contract (656) not the second contract (621). Apparently he made another "mistake" and gave me the wrong contract and later sent me the second contract with replace your ride instead. I was very confused and called him again asking " hey I thought RYR comes in later why is it in my contract". He said that it was for the RYR Agent so they know it has RYR. I said sure and two weeks later I got a notification that my monthly payments were 765. I was so confused so I called him everyday for a week and apparently he was out of the office for THE ENTIRE WEEK. I later had to wait and confront him and he pulled out the most condescending and kindergarten arguments. I asked him why is it that high (765) when I asked you my monthly payment without RYR is 621. He said that no this is what we discussed. I told him that my salesman said this amount, how is it not reflected anymore. He said its because he made a mistake which he did not add in the RYR on the first contract so he took out 7.5k out of the rebate discount and put down RYR as its own discount meaning instead of my 12.5k discount that I originally discussed with my salesman is now instead a 5k discount meaning I would have to pay 7500 MORE than what was promised from my salesman. I told him how that makes no sense, RYR is 9.5k when the rebate you took off was 7.5k. He said ... "people make mistakes,” “I’ve done this for a long time I know what I am doing," and “You come back confused when you told me that you understood”. CLEARLY THERE IS A MISUNDERSTANDING, that is why I came back. He did this knowing that I am low income and inexperienced. I have not paid a single monthly payment yet and I even offered to ask my salesman to help me but he said even if my salesman confirms it is wrong he would not fix it. I will never buy a car from Hyundai let alone Keyes Hyundai again. More