Keyes Hyundai

I finally decided to trade in my 2012 accent for a newer, less base model car so I was looking into the 2013 elantra. My fiancé and I walked around the lot for a bit but then we stumbled upon issac who was less base model car so I was looking into the 2013 elantra. My fiancé and I walked around the lot for a bit but then we stumbled upon issac who was more than happy to help us find what we wanted. I found the specific car I wanted and issac brought us to their stock in the garbage and found something extremely similar to the one I wanted. At first I didn't even want to test drive I just wanted to buy and issac told us we should test drive it first. I am definitely happy that I did because it made me fall in love with that car even more! Issac made the process of trading in my accent lease and getting my new elantra extremely easy and pleasant. We were expecting to sit around forever but we were out of there within an hour. I drove off the lot extremely happy and it is such a pleasure driving my car everyday. I also love that issac occasionally follows up with me, his service is personable and he makes me feel like an actual person and not a dollar sign. I'd recrommend going to issac for help anytime, the other guys not so much. Thanks again issac!! More

We were serious about purchasing a new Hyundai Genesis and were hoping to buy locally. We went into Keyes Hyundai and were helped by one of the new members of the Keyes staff. While he was a nice young and were hoping to buy locally. We went into Keyes Hyundai and were helped by one of the new members of the Keyes staff. While he was a nice young man personally, he was new at the dealership & inexperienced, nor given any equipment with which to work i.e. a computer with car information loaded onto it. Prior to start of any negotiation, I advised that I had quotes in hand from several other dealers out of area; so I had a quote in mind that I would work with but preferred to buy locally. If KH could come close to that number, a few hundred $$$ would not be a deal breaker. He had to write everything by hand, had no information for us on financing nor any Hyundai incentives and had to continually run back and forth to his manager in the back. His manager didn't even bother to come out to help. I mentioned I was well aware of the mfr's rebates/cash back programs that are currently advertised online. When they presented their offer, it was MSRP with no discounts for mfr incentives. As well, they lowballed our trade-in @ $3000 to start and moved way up to $3400. In an attempt to prove that their trade-in estimate was correct, the salesman took me over to a computer and looked up our trade-in on KBB in my presence, to prove that our car was not worth what I thought; on KBB, the "fair"(and lowest) rating was already $4800. This $1800 difference was an eye opener! We never expected our car to be rated at the highest category, all we wanted was a fair price. Another salesman came up behind me and started making fun of my opinion that our car was undervalued by them. I finally had enough, requested my car key and walked out, having wasted 2+ hours of my day, and I drove home remembering why I hate buying a new car. After that bad experience, I decided to keep my "old" car and threw away my previous quotes. On a whim 2 days later, I requested a quote from a top rated H dealership 40 mi away, quickly rec'd quote (close in $$$ to others since trashed), made the long fwy drive to dealership; but happily drove home in our 2012 Genesis 4 hrs later. FWIW my trade-in was $5500, so I was lowballed by K even more than I thought. All we wanted was a "fair deal", consistent w other quotes & to be treated in an honest & professional manner. Those dealerships do exist & dealerrater.com is a great source. Genesis @ Harbor Hyundai; they gave us $5500 for our trade-in. We later found out that Harbor Hyundai is rated #1 on dealerrater.com. They offered us every incentive up front and worked with us to complete the deal. Don't go to Keyes!!!! They will jerk you around. More

kEYES MET MY REQUIREMENTS FOR THE DEAL. wOEKING WITH THE FINANCE DEPARTMENT WAS ALSO QUITE PLEASANT. THE CHOCALATE CHIP COOKIE GAVE ME A FEEL GOOD ATTITUDE ON TOP THE EXCITEMET OF GETTGN THE CAR. THE CAR WA FINANCE DEPARTMENT WAS ALSO QUITE PLEASANT. THE CHOCALATE CHIP COOKIE GAVE ME A FEEL GOOD ATTITUDE ON TOP THE EXCITEMET OF GETTGN THE CAR. THE CAR WAS DETAILED AND READY FOR DELIVERY WHEN THEY SAID IT WOULD BE More

Very professional and helpful. Helped me out when another dealer would not. They seemed to value me as a customer and appreciate my business. They seemed to do everything possible to be accommodatin another dealer would not. They seemed to value me as a customer and appreciate my business. They seemed to do everything possible to be accommodating. More

DO NOT GO TO THIS DEALERSHIP! The only reason I rated this dealership a “1” is because this is the lowest number available. They deserve a zero rating. I contacted the dealership prior to driving to this dealership a “1” is because this is the lowest number available. They deserve a zero rating. I contacted the dealership prior to driving to it (I live about 90 miles away from Keyes) and thought we had worked out a price. When I arrived, they wanted to charge me about $3,000 for only $500 worth of options! It is this kind of dealership that gives car salesmen a bad name. The good news is there are dealerships out there that believe in customer service and will sell you a great car at a fair price. I finally wound up at Harbor Hyundai, which is the antithesis of Keyes. I feel I received a great deal on a great car AND with great customer service. Do yourself a favor: take the extra drive to Harbor Hyundai where they do not rely on slimy sales tactics. In the age of internet car shopping, I am baffled why Keyes would continue to use outdated sales methods. More

Very unprofessional and slimy sales tactics. Stay very far away. Went with my son to help him try to purchase a 2012 Elantra. Their website inventory showed them having a few dozen 2012 Elantras and my far away. Went with my son to help him try to purchase a 2012 Elantra. Their website inventory showed them having a few dozen 2012 Elantras and my son had been emailing all week with one of the sales managers who encouraged him to come in. Salesman is very friendly. Get there and after a few trips to their offsite lots (their main lot is extremely small) it becomes obvious they have almost none. Eventually they look up their inventory and find they have 3. OK, frustrating, but the model is popular and they were indeed busy that day, so maybe they just hadn't been keeping the inventory list up to date. I give them the benefit of the doubt. Then start to negotiate price for a Elantra that is supposed to arrive in a few weeks. My son has a quote from Keyes via USAA credit union for the model he wants. This is where it gets slimy. They use the old dealer installed alarm scam. Yes, they would sell a vehicle at that price if they had one, but all of their vehicles come with a *dealer* installed alarm system at $700 (or maybe it was $800, not sure). Then they go one better! And there's an addition $700 (or $800) charge to "register" the alarm. Pure profit for the dealer. In their great magnanimity, they offer drop one of the $700 (or $800) dollar charges. Gee thanks. We walked. I hate dealers who play these type of games. If the car is popular, fine. They can sell it at a higher price than one that is not. But be upfront about it. Don't force dealer installed alarms or paint protection or scotch guard on the seats to add profit. With a dealer like that, who knows what other extra fees and charges are waiting further down the sales process. Ended up dealing with multiple other dealers finding the car my son wanted and every one was much more straightforward and professional to deal with. He ended up buying his car from one of them the next weekend. I advise car buyers to avoid Keyes Hyndai in Van Nuys like the plague. More

I experienced firsthand Keyes Hyundai's shady, crooked, unethical sales tactics. The salesman tried to hide $1200 worth of bogus charges. For your own good, don't go near this place! unethical sales tactics. The salesman tried to hide $1200 worth of bogus charges. For your own good, don't go near this place! More

Don't believe their ads. They're all really tempting and the sales staff is really nice when you're on the lot but the numbers that they give you do not compare with the numbers that you get. I was looking the sales staff is really nice when you're on the lot but the numbers that they give you do not compare with the numbers that you get. I was looking for a lease and the financing department was not helpful at all in trying to get our business. They were asking for over $100 of what the lease was supposed to be, we were quick to walk away and they called us back telling us that they were going to work it out but never called back. More

I recently purchased a Hyundai Santa Fe from Keyes Hyundai. I shopped for over a month and the Salesman, Steven Schwartz, gave us the best price. Not only was the price great but I was able to come Hyundai. I shopped for over a month and the Salesman, Steven Schwartz, gave us the best price. Not only was the price great but I was able to come in, eat some fresh cookies and coffee, and I left all within 2 hours which was great!!!! The interest rate they got me was better than my credit unions and it was just a great experience overall. I love my new Santa Fe and the 100,000 warranty. Steven was nice enough to delivery the new SUV to my home after it was gassed and detailed. Not the high pressure which I have experienced in the past. I would recommend Keyes Hyundai and Steven Schwartz as a Car Dealer to do business with. More