Keyes Hyundai

My experience with Carlos Montoya, the service manager at Keyes Hyundai Van Nuys, was nothing short of appalling and deeply disappointing. I called the service department on the morning of 07/17/24 to inquir Keyes Hyundai Van Nuys, was nothing short of appalling and deeply disappointing. I called the service department on the morning of 07/17/24 to inquire about replacing a top radiator hose on my vehicle. The initial quote I received over the phone was $183 for the part and an estimated total of $287 including labor, before taxes. Based on this information, I anticipated paying between $325 to $375 for the entire job. Upon arriving for my scheduled appointment, Carlos Montoya quoted me $558.00 (excluding tax) for the top radiator hose replacement, which was significantly higher than the $287 estimate I was given over the phone the previous day. When I questioned why there was such a discrepancy, expecting a reasonable explanation as any loyal customer would, Mr. Montoya's response was shockingly dismissive and unprofessional. He curtly remarked that I could go somewhere else if I didn't agree with the price. Furthermore, Mr. Montoya's method of presenting the quote was also highly unprofessional. Instead of providing a detailed breakdown or discussing the components of the cost, he simply showed me a post-it note, (attached here) which lacked transparency and further underscored his careless approach to customer service. The demeanor and conduct of Carlos Montoya were shockingly unprofessional and disrespectful, especially considering my six years of loyal patronage at this dealership. Instead of the courteous service I expected, Mr. Montoya was rude, inconsiderate, and condescending in his interactions with me. Not only did he fail to provide any explanation for the significant discrepancy between the quoted price and the actual cost presented to me upon arrival, but he also displayed a complete lack of willingness to discuss the matter or address my concerns. There was not a single kind gesture or attempt to rectify the situation in a professional manner when I stood there in front of him. He said oil changes take half a day now not 30 minutes and a diagnostic is 3 days, you must leave your car and they do not offer any help on alternative transportation. He was saying all he could to discourage me. Mr. Montoya's behavior left me feeling undervalued as a customer and completely disillusioned with the level of service provided by Keyes Hyundai Van Nuys. His shady practices and dismissive attitude have severely tarnished my perception of this dealership, and I am deeply disappointed that such conduct is tolerated in a customer-facing role. I would strongly advise potential customers to exercise caution when dealing with Carlos Montoya and perhaps reconsider trusting Keyes Hyundai Van Nuys with their automotive service needs, as my experience indicates a significant lapse in integrity and customer service standards under his management. -(Women Beware) I noticed the majority of negative reviews are women. It's unfortunate. More

Ruby Chu and her manager Jack Jeong were amazing! Ruby was very quick to respond to my emails. My experience was quick and easy thanks to them! Ruby was very quick to respond to my emails. My experience was quick and easy thanks to them! More

I consistently have a bad experience at the service center here. I make an appointment, specifying the kind of repair that I want and when I get there, they tell me they don't have the tool needed. The center here. I make an appointment, specifying the kind of repair that I want and when I get there, they tell me they don't have the tool needed. Then the next time, they tell me they don't have the part in stock. I had to visit 3 times to get a single part replaced. Most recently, they were unable to get a mandated recall done, inspite of my making an appointment specifying the recall. More

Susan Elexan is exceptional and made the purchase a pleasure. I would definitely recommend working with her and Keyes. pleasure. I would definitely recommend working with her and Keyes. More

Maria was great, she got me deal I wanted and process was quick and painless quick and painless More

Carlos is the best service advisor I could ask for. He got me in and out as fast as humanly possible, explained everything clearly, and had a positive attitude. He got me in and out as fast as humanly possible, explained everything clearly, and had a positive attitude. More

The process was super easy. Very friendly and family oriented. Willing to work with you Very friendly and family oriented. Willing to work with you More

Jesus was a great salesman to work with. Came in on his day off to seal the deal. A delightful, hard working man. Levon, the financial manager was an honorable man to work with Came in on his day off to seal the deal. A delightful, hard working man. Levon, the financial manager was an honorable man to work with More

I needed an annual review and the dealership contacted me. The service was quick and first rate. me. The service was quick and first rate. More

Jonathan was a wonderful advisor. Kept me up to date and the quick professional service. Kept me up to date and the quick professional service. More