
Keyes Lexus
Van Nuys, CA
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1,713 Reviews of Keyes Lexus
Lianna was wonderful. She was able to acomidate to my budget and made the whole buying experience smooth and fun. Looking for a car is stressful but she made it worth whil She was able to acomidate to my budget and made the whole buying experience smooth and fun. Looking for a car is stressful but she made it worth while and I left with more than what I was expecting. She’s a great asset to the company along with the other workers who were a great pleasure working with as well. More
I have been a Keyes Lexus customer for more than 25 years. Had a service appointment with Anthony Pastoral for maintenance. When I arrived I was welcomed by Johnny who promptly assisted me and began th years. Had a service appointment with Anthony Pastoral for maintenance. When I arrived I was welcomed by Johnny who promptly assisted me and began the intake. I walked over to Anthony's office where I was greeted by my name. Anthony had just finished with another Customer and helped me immediately. He reviewed the service records of the car which now had approximately 12,900 miles as well as the computer report the car's computer provides. Anthony discussed the required and suggested maintenance with me. He explained the specifics and gave me his recommendation which I agreed with. Had a ride waiting and Anthony had me on my way in under ten minutes. Planned to pick-up at the end of the day. Anthony phoned me with a maintanince update. Everything was fine. However, the tech recommended a wheel alignment which I agreed made sense so I authorized. Stopped by shortly after 5:00 PM. Anthony reviewed the invoice, services performed, and handled my payment. Anthony also thanked me for being a Keyes Lexus customer. In business today excellent customer service should be recognized. I highly recommend Anthony in the Service Department to other Keyes' customers. Thanks again! More
Three times they have not fixed my brand new Lexus. They are the worst.and have no appreciation of the customers time. Wish I never bought the car from them. They are the worst.and have no appreciation of the customers time. Wish I never bought the car from them. More
I arrived at the scheduled time and waited in my car for 25minutes before the service person came to talk to me. Waited just short of 2 hours to get my car back for an oil change. Was offered un-needed ser 25minutes before the service person came to talk to me. Waited just short of 2 hours to get my car back for an oil change. Was offered un-needed service. No one alerted me that the car was ready until I More
Alan was a very friendly and fun sales associate. He treated us with great respect. We felt welcome at this dealer. Ash the manager was also great. Highly recommend Keyes Lexus! He treated us with great respect. We felt welcome at this dealer. Ash the manager was also great. Highly recommend Keyes Lexus! More
Liana our sales consultant was very professional and explained everything from showing the car and test drove the car to haggling with the price it was a very pleasant experience for my family. She was explained everything from showing the car and test drove the car to haggling with the price it was a very pleasant experience for my family. She was very sincere with the sales. We give her a 10 stars overall. More