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Keyes Lexus
Van Nuys, CA
1,713 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,713 Reviews of Keyes Lexus
January 26, 2017
Great place to buy a car! Chris Ward was very helpful, knowledgeable and made us feel as if he were truly working on our behalf! We highly recommend him for his professionalism Chris Ward was very helpful, knowledgeable and made us feel as if he were truly working on our behalf! We highly recommend him for his professionalism and genuine personality! More
by Old Hip Couple
Employees Worked With
Chris Ward
January 25, 2017
Great service I had my eye on a used CT and Chris helped get me a great deal with no hassle. I never felt pushed into anything, which you sometimes get at most deal I had my eye on a used CT and Chris helped get me a great deal with no hassle. I never felt pushed into anything, which you sometimes get at most dealership. Thanks again for the great service. More
by SteveE
Employees Worked With
Chris Ward
January 22, 2017
Excellent Customer Service Bill is trusted advisor- truly kind, considerate, professional, caring. GREAT experience start to finish! I was very comfortable with the short wait i Bill is trusted advisor- truly kind, considerate, professional, caring. GREAT experience start to finish! I was very comfortable with the short wait in the waiting room. More
by rglim
Employees Worked With
Bill Horvat
January 21, 2017
Stellar Salesmanship Chris Ward is exceptionally knowledgeable about Lexus and is unparalleled in his dedication to his customers. He helped me to find the perfect new car Chris Ward is exceptionally knowledgeable about Lexus and is unparalleled in his dedication to his customers. He helped me to find the perfect new car in July '16, and he continues to check in periodically to see how I am enjoying the vehicle. Moreover, when I informed him I was coming in for my 6 month check-up, he went out of his way to find me to see how everything is going. I strongly recommend Chris Ward if you are looking for a sincere and knowledgeable salesman. More
by CWolsky
Employees Worked With
Chris Ward
January 17, 2017
Great Experience Mike Nazari is excellent in all respects --friendly, knowledgeable and efficient. He's a great representative of a smooth service department and I re Mike Nazari is excellent in all respects --friendly, knowledgeable and efficient. He's a great representative of a smooth service department and I recommend him highly. More
by Lexus7301
Employees Worked With
Mike Nazari
January 08, 2017
Service Danecia always helps me and she is great. Thanks for the super service as usual. She is helpful and helps me with whatever I need. Danecia always helps me and she is great. Thanks for the super service as usual. She is helpful and helps me with whatever I need. More
by TraD
Employees Worked With
Danecia Dedeaux
December 22, 2016
Anthony Pastoral is the BEST! Our old ES300 ('03) was in for basic service the other day. Needed an oil change as it is time for the CA smog check along with registration renewal Our old ES300 ('03) was in for basic service the other day. Needed an oil change as it is time for the CA smog check along with registration renewal -- within weeks. News to me is that Keyes is authorized to do smog checks and via internet ships the result to Sacramento so all you do is pay DMV by check or over the web. Sure beats taking the old car to a specific smog check place and sitting there, biting nails, hoping it passes. No problem this time as I didn't know until after the fact that the smog check had just been done. Perfect. And the price was the same as at any other "smog check only" outfit. Anthony is personable and very professional and a delight to work with. I was very happy with everything done this past week... Thanks also to Anthony Pastoral for updating me as to status while I waited in the lounge -- time flies, at least for me, when visiting Keyes 'service' department. Best service center and waiting area around, bar none. More
by LexusLover
Employees Worked With
Anthony Pastoral
December 21, 2016
Lexus GS 350 Sport Last week purchased a 2017 GS350 Sport - sales representative Khristophe Keen - a personable and most helpful sales representative. He even drove to Last week purchased a 2017 GS350 Sport - sales representative Khristophe Keen - a personable and most helpful sales representative. He even drove to Riverside to get the GS with black seat covers - that one I wanted - not the ubiquitous red interiors that most GS350 Sport come with. Appreciate his follow-through regarding an issue with album art cover work needing to be displayed on the front screen. I have been a Keyes customer for over 40 years - purchasing Toyota's, Supras, and several Lexus - Keyes would be the only dealership I would consider when purchasing a new vehicle. They are there when you need assistance. Highly recommend Keyes when considering purchasing a new vehicle. More
by ronopera
Employees Worked With
GOR KOJABAGYAN, Khristophe Keen
December 07, 2016
Personal service and attention to details. I purchased my current Lexus from a different dealership than Keyes. A very important aspect of owning a Lexus, to me, is the quality of service afte I purchased my current Lexus from a different dealership than Keyes. A very important aspect of owning a Lexus, to me, is the quality of service after purchasing the car. I was not satisfied with the customer service with the selling agency so I thought I would give Keyes Lexus a try. Michael has been my service agent since mid 2015 and I could not be more pleased and satisfied with the personal attention I have received from him since I switched to Keyes. MIchael is very professional and keeps me timely informed of the progress of all repairs being done during each visit. When it comes time for me to buy my next Lexus, the only dealership I will consider is Keyes Lexus, in large part to Michael. Thanks for the great service! More
by Richard G.
Employees Worked With
Michael Oetzell
December 03, 2016
Always a great experience with Bill I dropped of my car for a recall and Bill took care of me even if he was so busy with other customers. My car was done before the estimated time of co I dropped of my car for a recall and Bill took care of me even if he was so busy with other customers. My car was done before the estimated time of completion. Thank you More
by Confide1
Employees Worked With
Bill Horvat
