Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Keyes Lexus
Van Nuys, CA
1,709 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,709 Reviews of Keyes Lexus
January 17, 2017
Great Experience Mike Nazari is excellent in all respects --friendly, knowledgeable and efficient. He's a great representative of a smooth service department and I re Mike Nazari is excellent in all respects --friendly, knowledgeable and efficient. He's a great representative of a smooth service department and I recommend him highly. More
by Lexus7301
Employees Worked With
Mike Nazari
January 08, 2017
Service Danecia always helps me and she is great. Thanks for the super service as usual. She is helpful and helps me with whatever I need. Danecia always helps me and she is great. Thanks for the super service as usual. She is helpful and helps me with whatever I need. More
by TraD
Employees Worked With
Danecia Dedeaux
December 22, 2016
Anthony Pastoral is the BEST! Our old ES300 ('03) was in for basic service the other day. Needed an oil change as it is time for the CA smog check along with registration renewal Our old ES300 ('03) was in for basic service the other day. Needed an oil change as it is time for the CA smog check along with registration renewal -- within weeks. News to me is that Keyes is authorized to do smog checks and via internet ships the result to Sacramento so all you do is pay DMV by check or over the web. Sure beats taking the old car to a specific smog check place and sitting there, biting nails, hoping it passes. No problem this time as I didn't know until after the fact that the smog check had just been done. Perfect. And the price was the same as at any other "smog check only" outfit. Anthony is personable and very professional and a delight to work with. I was very happy with everything done this past week... Thanks also to Anthony Pastoral for updating me as to status while I waited in the lounge -- time flies, at least for me, when visiting Keyes 'service' department. Best service center and waiting area around, bar none. More
by LexusLover
Employees Worked With
Anthony Pastoral
December 21, 2016
Lexus GS 350 Sport Last week purchased a 2017 GS350 Sport - sales representative Khristophe Keen - a personable and most helpful sales representative. He even drove to Last week purchased a 2017 GS350 Sport - sales representative Khristophe Keen - a personable and most helpful sales representative. He even drove to Riverside to get the GS with black seat covers - that one I wanted - not the ubiquitous red interiors that most GS350 Sport come with. Appreciate his follow-through regarding an issue with album art cover work needing to be displayed on the front screen. I have been a Keyes customer for over 40 years - purchasing Toyota's, Supras, and several Lexus - Keyes would be the only dealership I would consider when purchasing a new vehicle. They are there when you need assistance. Highly recommend Keyes when considering purchasing a new vehicle. More
by ronopera
Employees Worked With
GOR KOJABAGYAN, Khristophe Keen
December 07, 2016
Personal service and attention to details. I purchased my current Lexus from a different dealership than Keyes. A very important aspect of owning a Lexus, to me, is the quality of service afte I purchased my current Lexus from a different dealership than Keyes. A very important aspect of owning a Lexus, to me, is the quality of service after purchasing the car. I was not satisfied with the customer service with the selling agency so I thought I would give Keyes Lexus a try. Michael has been my service agent since mid 2015 and I could not be more pleased and satisfied with the personal attention I have received from him since I switched to Keyes. MIchael is very professional and keeps me timely informed of the progress of all repairs being done during each visit. When it comes time for me to buy my next Lexus, the only dealership I will consider is Keyes Lexus, in large part to Michael. Thanks for the great service! More
by Richard G.
Employees Worked With
Michael Oetzell
December 03, 2016
Great experience As always mike is on time accurate and clear about the work done Mike stays on top of the repair process and is good at delivering good and bad news As always mike is on time accurate and clear about the work done Mike stays on top of the repair process and is good at delivering good and bad news. More
by Longtime Keyes guy
Employees Worked With
Michael Oetzell
December 03, 2016
Always a great experience with Bill I dropped of my car for a recall and Bill took care of me even if he was so busy with other customers. My car was done before the estimated time of co I dropped of my car for a recall and Bill took care of me even if he was so busy with other customers. My car was done before the estimated time of completion. Thank you More
by Confide1
Employees Worked With
Bill Horvat
November 26, 2016
Always a great exprience at Keyes in Van Nuys My service advisor , Bill Horvat was courteous, friendly and efficient. Price was right. Ammenities of the dealership made the whole trip more than w My service advisor , Bill Horvat was courteous, friendly and efficient. Price was right. Ammenities of the dealership made the whole trip more than worthwhile. Great people, great service, great cars. More
by Zadiebear
Employees Worked With
Bill Horvat
November 26, 2016
Excellent! I have Bill Horvat as a service advisor and he is just the best! He always takes great care of me and my RX400H! I would highly recommend him and the I have Bill Horvat as a service advisor and he is just the best! He always takes great care of me and my RX400H! I would highly recommend him and the rest of the dealership that supports him! You won't be making a mistake going here! More
by Darrell Robideau
Employees Worked With
Bill Horvat
October 24, 2016
Service experience at Keyes Danecia was so helpful and friendly. She was so welcoming and the hospitality is top level. I love goingvto keyes of Van nuys because of rhe people th Danecia was so helpful and friendly. She was so welcoming and the hospitality is top level. I love goingvto keyes of Van nuys because of rhe people that work there like Danecia. The experience was awesome. Thabks Denecia you're AWESOME! More
by Rhobdylan
Employees Worked With
Danecia Dedeaux
