Keyes Lexus

Great experience As always mike is on time accurate and clear about the work done Mike stays on top of the repair process and is good at delivering good and bad news As always mike is on time accurate and clear about the work done Mike stays on top of the repair process and is good at delivering good and bad news. More

Always a great exprience at Keyes in Van Nuys My service advisor , Bill Horvat was courteous, friendly and efficient. Price was right. Ammenities of the dealership made the whole trip more than w My service advisor , Bill Horvat was courteous, friendly and efficient. Price was right. Ammenities of the dealership made the whole trip more than worthwhile. Great people, great service, great cars. More

Excellent! I have Bill Horvat as a service advisor and he is just the best! He always takes great care of me and my RX400H! I would highly recommend him and the I have Bill Horvat as a service advisor and he is just the best! He always takes great care of me and my RX400H! I would highly recommend him and the rest of the dealership that supports him! You won't be making a mistake going here! More

Service experience at Keyes Danecia was so helpful and friendly. She was so welcoming and the hospitality is top level. I love goingvto keyes of Van nuys because of rhe people th Danecia was so helpful and friendly. She was so welcoming and the hospitality is top level. I love goingvto keyes of Van nuys because of rhe people that work there like Danecia. The experience was awesome. Thabks Denecia you're AWESOME! More

You won't be disappointed My shopping started in the middle of the night, on line and by text. I about died when Sam answered me right back. I assumed my message would be seen My shopping started in the middle of the night, on line and by text. I about died when Sam answered me right back. I assumed my message would be seen and answered the following day. I was only in the looking stage and not sure at that time what brand of car I would get. What I liked is Sam never pressured me about coming in, always responded to my texts within minutes. At the dealership we were greeted promptly. We were invited to the lounge area for complimentary drinks while they got Sam for us. I knew exactly the car I wanted, the RC 350 F sport. Sam made it so easy to negotiate the trade in and price of the car. We also worked with LeAnn who is so nice and helpful. She made sure we were comfortable and kept checking back to see if we needed anything. She went over all the bells and whistles in the car. Had fun with the stereo and rocked out a bit. I would and have recommended Keyes Lexus. I will go back for sure, well, in a few years. More

A genuine employee who was an absolute pleasure to deal with This is the first time I have ever written a review for a sales person at a dealership, because I was so happy with the service I received from Mayra This is the first time I have ever written a review for a sales person at a dealership, because I was so happy with the service I received from Mayra (I think they spelled her name wrong on here as Myra?) - that I wanted to share the experience with others. As a rule, I hate dealing with car dealerships. Salesmen who are liars, sharks and dishonest people who are just trying to get the most money out of you that they can for the deal. What I got with Mayra was a breath of fresh air. A truly genuine, sincere and kind person who was as helpful as could be, was NEVER PUSHY and from start to finish made the entire process so smooth. Mayra is the sales person that all of the other snakes should take a lesson from. She will have my business for years to come and I will be recommending her to anyone who asks. More

One of the best. Super easy in the internet. Getting a car can be a real pain. I worked with internet guy Khristophe. I did the whole deal through text. Awesome. Super easy and responsive. I stil Getting a car can be a real pain. I worked with internet guy Khristophe. I did the whole deal through text. Awesome. Super easy and responsive. I still text him with questions about little things on how the car works. He said I can give out his cell number for referrals, but I think that is too much. More

Changed Deal.. I made a deal with Natasha and she did a double deal when we already agreed on a deal.. Not ever honest and very disappointed.. I made a deal with Natasha and she did a double deal when we already agreed on a deal.. Not ever honest and very disappointed.. More

Worst customer service ever! I would never recommend this dealer to anyone. The customer service is horrible I was lied too and the people here were not very honest. They will tel I would never recommend this dealer to anyone. The customer service is horrible I was lied too and the people here were not very honest. They will tell you anything you want to hear just to make a sell. If you want to be treated well I would recommend the Glendale Lexus Dealer. More

Outstanding sales experience! Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional! Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be! Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive. Dont hesitate to go to keyes lexus and make sure you ask for SHAW! More