Keyes Lexus

Excellent Mayra Contreras has excellent customer service. She didn't pressure us and gave us a great deal. We have been trying to get a Lexus since 2014 and ha Mayra Contreras has excellent customer service. She didn't pressure us and gave us a great deal. We have been trying to get a Lexus since 2014 and had horrible experience at.the one in Oxnard and Valencia. This experience was outstanding. More

One more visit-one more car It was our 8th visit of Keyes Lexus past 7 years and we never left without new car. Joey and Terese Renteria did excellent job to satisfy our demand! It was our 8th visit of Keyes Lexus past 7 years and we never left without new car. Joey and Terese Renteria did excellent job to satisfy our demand! That is the reason we keep coming again! More

Super dealership My friend took me to Lexus to look at cars, where he had set up an appointment with Shaw for an GS350 F-sport. But I ended up getting a NX200t Fsport My friend took me to Lexus to look at cars, where he had set up an appointment with Shaw for an GS350 F-sport. But I ended up getting a NX200t Fsport. Shaw really took his time and went over both cars and guided me to the right one for me. He's very helpful and knowledgeable on his product. Did not feel like a typical car experience. Definitely recommend going to Keyes Lexus and asking for Shaw Namini. More

Fraudulent practices Bought a car from them and even though I paid full in cash, title was not released to me for over a month. Second car key has still not been given to Bought a car from them and even though I paid full in cash, title was not released to me for over a month. Second car key has still not been given to me. Sales rep keeps saying that it's somewhere in their office. Car had rear bumper damage which was repainted but that was never disclosed to me. This is a dealership where they would lie their guts out to get your money Please do not buy used cars from them! More

BAIT & SWITCH Do not deal with this dealership! They bait and switch on deals. You will end up paying far more than you negotiate. When we recently renewed on a Do not deal with this dealership! They bait and switch on deals. You will end up paying far more than you negotiate. When we recently renewed on a new lease, we agreed to an "as is" lease return which we had done in the past. I kept reiterating the lease return was to be "as is" to Shaw, the salesman. He confirmed over and over this would be the case. He took our keys for a vehicle inspection. I was reassured the lease return was "as is" with no issues. A month after we purchased the lease, we got a bill for $1800 from Lexus. No overage miles. The "as is" return wasn't honored. And now he's saying it's my fault! We will never deal with Keyes Lexus again. Wildly disappointing. More

Great Experience Keyes Lexus of Van Nuys was very helpful and easy to work with. I made numerous visits to the dealership, but never once felt like I was being pressu Keyes Lexus of Van Nuys was very helpful and easy to work with. I made numerous visits to the dealership, but never once felt like I was being pressured into a selection or decision. They were very informative, and provided useful information during test drives. When I requested competitive proposals from numerous dealers, they were one of the two lowest price quotes, and when it turned out they didn't have the exact vehicle I requested, they proposed a similar vehicle at a very reasonable price. The purchase and pick-up of the car went very smoothly. The only minor irritation was that, when I chose to take the alternate vehicle, the dealership chose not to include a few minor accessories which had been part of the original quote, contending that their price for the selected car was so low, they couldn't add any more items. I understood in principle, but found it somewhat amusing that they refused to provide roughly $250 worth of minor accessories when I'd just purchased a car for $48,000! I was most appreciative of the assistance from Georgio Armani, Luis Nunez, and Mayra Contreras, all of whom were very friendly and helpful. More

Great staffs, and very courteous We came in and would like to test drive the Lexus GX460, not expecting to purchase; however, the staffs (Emad and Kerim) there are so courteous and wi We came in and would like to test drive the Lexus GX460, not expecting to purchase; however, the staffs (Emad and Kerim) there are so courteous and willing to help us, so we end up to buy the Lexus. We are very thankful to their courteous. More

Excelent customer services skills and product expertise Natasha demonstrated excessive knowledge of the product, went an extra mile to make sure I learned all I needed to know about the car. Great personali Natasha demonstrated excessive knowledge of the product, went an extra mile to make sure I learned all I needed to know about the car. Great personality and pleasant, not pushy sales style. Nate More

Great experience and a great price Buying with Jeff was a great experience. It felt like I was working with a friend the entire time. He was able to get me a great price and the perfect Buying with Jeff was a great experience. It felt like I was working with a friend the entire time. He was able to get me a great price and the perfect vehicle. He even helped keep my wife happy when she got impatient with me. Salespeople like him make car buying a pleasure and i would absolutely recommend him and this dealership. This is the second vehicle that I have leased with him. More

Great experience, excellent car, very happy with the deal Very friendly and professional employees, stayed in touch thruout the deal and negotiation, willing to work with you to close the deal. overall ver Very friendly and professional employees, stayed in touch thruout the deal and negotiation, willing to work with you to close the deal. overall very happy with their services and the deal. More