Keyes Lexus

Horrible Customer Service Horrible customer service. Their sales force is not competent enough to know their product. They finalized a deal with us and changed their mind at th Horrible customer service. Their sales force is not competent enough to know their product. They finalized a deal with us and changed their mind at the end of transaction because they didn't have the car. They penalized us because they didn't know how to do their job. More

Awesome Experience!!!!!!!!!!! The staff at Keyes Lexus are AWESOME!!!!!!!!...Why you might ask? Well, this is the second car purchased from Keyes Lexus...(see my post on 12/22/2013 The staff at Keyes Lexus are AWESOME!!!!!!!!...Why you might ask? Well, this is the second car purchased from Keyes Lexus...(see my post on 12/22/2013)...so since our first experience was so great...it just made sense that we come back to Keyes. Linda Barrera was exceptional!!!!!!!!!!! If you want a no hassle...no pressure....no stress car buying experience...see her. Listen....car buying can be a pain. Test driving....paperwork....time at the dealership....but Linda has such an awesome attitude....she really made the experience enjoyable. Thanks Linda for everything...See you in 14-months when my other car's lease is up! More

Won't return phone calls regarding extended care refund A couple of years ago I bought a 2010 Lexus RX 350 and purchased the extended warranty. Keye's was on the ball when they sold me the car. Now, I've A couple of years ago I bought a 2010 Lexus RX 350 and purchased the extended warranty. Keye's was on the ball when they sold me the car. Now, I've sold the car and have been trying to get Feliks, or anyone on finance, to call be back and tell me what forms I need to send in to get a refund. Feliks sent me the refund form and it stated the instructions were on the back. Nope, the back was blank. Now, I've been trying for 3 weeks to get this dealer to call me back, with no luck. I've called and left no less than 5 voice messages. I guess once they've sold you the vehicle, you no longer matter to them. Definitely won't be back. More

Great customer service Linda has helped me with multiple cars and she has always given me the best rate possible. She has always given me great service as well. straight to Linda has helped me with multiple cars and she has always given me the best rate possible. She has always given me great service as well. straight to the point! Thank you. Allan has been the BEST service manager I have dealt with. He understands the customer and appreciates them. He has always been there for me or any concerned customers I have seen. Great job. More

great service Sales person was very knowledgeable,, friendly, detail oriented and helped us to choose based on pointed that we were looking for. I would come back Sales person was very knowledgeable,, friendly, detail oriented and helped us to choose based on pointed that we were looking for. I would come back to this dealer ship again and refer my friends More

Great customer service and helpful employees! Received a warm welcome from the beginning. All my questions were answered. I got great customer service and bought a car that same day. Can't beat th Received a warm welcome from the beginning. All my questions were answered. I got great customer service and bought a car that same day. Can't beat the prices on their certified cars. More

reall really good I wasn't going to buy when I walked in but they gave me everything I asked for. Now I'm driving my new is350 and loving it. I wasn't going to buy when I walked in but they gave me everything I asked for. Now I'm driving my new is350 and loving it. More

SURGITECH ALLAN I almost loss the car, there someone also interested on the car, without Gary experience, and moving very fast, I might loss the car to some customer I almost loss the car, there someone also interested on the car, without Gary experience, and moving very fast, I might loss the car to some customer who interested on that White 2014 Lexus IS350. With Gary"s Help, I take home that beautiful car, Highly recommended Keyes Lexus and of course the man, Mr. Gary Berdnt, This guy is very knowledgeable, experience, very professional, very good attitude. The best ever car shopping experience. And also im very thankful to Mr. Feliks Buchinskiy. for preparing all my paper work. This people work very fast. I love it. More

"Best Car Shopping Experience!" Kaalan & Ryan, two awesome people in sales. Not only are they very professional, but they are both very proficient. They answered all my questions! I Kaalan & Ryan, two awesome people in sales. Not only are they very professional, but they are both very proficient. They answered all my questions! I felt very comfortable with my decision. From the time I looked at my beautiful Lexus RX 350 to the moment I sat with Iris to complete my paperwork, they made me feel very glad that I had chosen Keyes Lexus as my dealership. And I am even more excited that Keyes Lexus has Kaalan and Ryan. I will be returning! And I am recommending my friends and colleagues to do the same. Thank you Kaalan and Ryan! I love my RX 350!!!!!!!! More

Effortless and positive. From the moment I spoke with Mayra through the end of my purchase I never felt pressured and received the utmost professionalism from her. She was no From the moment I spoke with Mayra through the end of my purchase I never felt pressured and received the utmost professionalism from her. She was not only helpful but took a sincere interest my experience. More