Keyes Lexus

Be careful to get things in writing with them I leased my first Lexus ES350 Jan of 2013 from Keys. It was a 2 year lease, and together with it I bought a "Protection Plan" that I was told would co I leased my first Lexus ES350 Jan of 2013 from Keys. It was a 2 year lease, and together with it I bought a "Protection Plan" that I was told would cover up to $7,500 worth of wear and damage. I rarely drive so my car was in pristine condition and with only 3,000 miles, however, it had a crack on the windshield (which was covered by the protection). In December of 2015, a month or so before my lease was up, I went in Keys Lexus to discuss getting me on a new lease and out of the old one. After a lot of back and forth, we agreed on a price, and I was told that "they would take care of the old lease and all I had to do was to cancel any automatic payments". I handed them the old keys - they handed me the new keys, and I was on my way. At that time, I only gave them one set of keys because I couldn't find the second one - I was told that they'll take care of it and I had nothing to worry about... that I should just enjoy my new car. Fast forward to two weeks ago, mid-February, I receive a bill for $1,500 claiming excessive wear and use of my old lease from Lexus Financial. I was surprised to receive any type of bill, since I was told that it was taken care of, so I called Keys. I was told that the manager was not in (it was the weekend) and that I should call Lexus Financial and see what it was because I shouldn't have to pay for anything since I had the protection. I was obviously frustrated, but assumed that it was just the windshield so I called them to clear it out and move on. Apparently they didn't know I had the protection plan - they said that they'll remove that charge but that I still owe about $500 because I have to pay for "sales tax for the windshield" and for a "missing key". I immediately called Keys Lexus and asked them to sort it out because I shouldn't have to pay anything as we discussed - I was told that the person who sold me the car was no longer working there and that the lease agreement was between me and Lexus Financial so there was nothing they could do. I spoke with Karim who was the manager of the old salesperson and he told me that "keys are the customer's responsibility" which of course makes sense.. but when you are told that a Lexus dealership will take care of your old Lexus lease and they get you in your new Lexus lease then you expect that they'll honor that and won't claim that it's not their problem after they get your business. I had to chase Karim down and call over and over again, after he kept claiming that he would call me the next day and didn't 3 times in a row. At the end, he said that it was my responsibility and there was nothing they would do to honor what was told to me by their salesperson when I closed the deal. I feel taken, slightly disrespected, and above all disappointed at how some businesses treat loyal customers - both leases were from Keys... imagine what they'd do to new customers. More

You had me at Hello 10 STARS******* Bought my 3rd GX last week and I LOVE IT!!!!! I am beyond happy with the customer service and the deal. Linda Barrera was superb! I 10 STARS******* Bought my 3rd GX last week and I LOVE IT!!!!! I am beyond happy with the customer service and the deal. Linda Barrera was superb! I had to wait a while since the car was out of stock for over a month. She was patient with my calls, informative, found the car I wanted and made sure everything went smooth with my purchase and trade in. I also dealt with managers Kalei and Robert who were both very professional and friendly, made sure I was happy with my purchase. Prior to this purchase I was a frequent visitor at Lexus Van Nuys for service and must say the service manager Alan is the best!!! He is very helpful, professional and solves issues with class and proper manner. Thank you Devoted Lexus Customer More

Biggest scam ever The biggest scam I ever experience in auto leasing. Joey Yerkanyan and Sam Najarian ripped me off and never deliver services that were originally pro The biggest scam I ever experience in auto leasing. Joey Yerkanyan and Sam Najarian ripped me off and never deliver services that were originally promised to me. More

Horrible Customer Service Horrible customer service. Their sales force is not competent enough to know their product. They finalized a deal with us and changed their mind at th Horrible customer service. Their sales force is not competent enough to know their product. They finalized a deal with us and changed their mind at the end of transaction because they didn't have the car. They penalized us because they didn't know how to do their job. More

Awesome Experience!!!!!!!!!!! The staff at Keyes Lexus are AWESOME!!!!!!!!...Why you might ask? Well, this is the second car purchased from Keyes Lexus...(see my post on 12/22/2013 The staff at Keyes Lexus are AWESOME!!!!!!!!...Why you might ask? Well, this is the second car purchased from Keyes Lexus...(see my post on 12/22/2013)...so since our first experience was so great...it just made sense that we come back to Keyes. Linda Barrera was exceptional!!!!!!!!!!! If you want a no hassle...no pressure....no stress car buying experience...see her. Listen....car buying can be a pain. Test driving....paperwork....time at the dealership....but Linda has such an awesome attitude....she really made the experience enjoyable. Thanks Linda for everything...See you in 14-months when my other car's lease is up! More

Won't return phone calls regarding extended care refund A couple of years ago I bought a 2010 Lexus RX 350 and purchased the extended warranty. Keye's was on the ball when they sold me the car. Now, I've A couple of years ago I bought a 2010 Lexus RX 350 and purchased the extended warranty. Keye's was on the ball when they sold me the car. Now, I've sold the car and have been trying to get Feliks, or anyone on finance, to call be back and tell me what forms I need to send in to get a refund. Feliks sent me the refund form and it stated the instructions were on the back. Nope, the back was blank. Now, I've been trying for 3 weeks to get this dealer to call me back, with no luck. I've called and left no less than 5 voice messages. I guess once they've sold you the vehicle, you no longer matter to them. Definitely won't be back. More

Great customer service Linda has helped me with multiple cars and she has always given me the best rate possible. She has always given me great service as well. straight to Linda has helped me with multiple cars and she has always given me the best rate possible. She has always given me great service as well. straight to the point! Thank you. Allan has been the BEST service manager I have dealt with. He understands the customer and appreciates them. He has always been there for me or any concerned customers I have seen. Great job. More

great service Sales person was very knowledgeable,, friendly, detail oriented and helped us to choose based on pointed that we were looking for. I would come back Sales person was very knowledgeable,, friendly, detail oriented and helped us to choose based on pointed that we were looking for. I would come back to this dealer ship again and refer my friends More

Great customer service and helpful employees! Received a warm welcome from the beginning. All my questions were answered. I got great customer service and bought a car that same day. Can't beat th Received a warm welcome from the beginning. All my questions were answered. I got great customer service and bought a car that same day. Can't beat the prices on their certified cars. More

reall really good I wasn't going to buy when I walked in but they gave me everything I asked for. Now I'm driving my new is350 and loving it. I wasn't going to buy when I walked in but they gave me everything I asked for. Now I'm driving my new is350 and loving it. More