Keyes Lexus

Poor Customer Service I bought 2013 Lexus RX350 from this Keyes Lexus dealer, and when the sale was not finalized, they promised that they will detailed and fixed all the s I bought 2013 Lexus RX350 from this Keyes Lexus dealer, and when the sale was not finalized, they promised that they will detailed and fixed all the scratches on the car. The car was left at their dealer two 3 days, first time was a horrible detailed and the second time the detailed not completely done. I received the txt from the sale associate at 2:00 pm on Friday 12/19/14 to advise me that the car was done. I came to the dealer at 6:30 pm and the car was not done. They make me waited over an hour before they gave me the key to my car after I demanded them to hand over my key because i couldn't wait anymore. Sure enough, the next day I checked my car the detail works was not completely done. The car still has stained and very dusty in the car. I had informred the manager Darleen twice but nothing was done to the vehicle. This is the worst experience I had with this key dealer. I wanted to let you guys know before visiting this dealer. They will treat you very nice before the sale, but once the sale is completed, they didn't care who you are and don't care to offerr you a drink after you visit them again. More

Easiest car-buying experience of all time! My husband and I purchased a 2015 RX450h from this dealership. We shopped around at several other dealerships, but Alex and the team at Keyes were th My husband and I purchased a 2015 RX450h from this dealership. We shopped around at several other dealerships, but Alex and the team at Keyes were the friendliest, easiest sales team we've ever worked with. The entire process was seamless. Highly recommend, and would buy from them again! More

Would Buy There Again & Again I bought two Lexus ES's and now bought a 2015 RX350 over the past 13 years. I could not be happier with the sales and service of each experience. Th I bought two Lexus ES's and now bought a 2015 RX350 over the past 13 years. I could not be happier with the sales and service of each experience. Thanks to the unflappable Steve Wolpa, I gave him what I wanted and he made it possible that I received the car I favored. Emad Hawatmeh was helpful in explaining and setting up the navigation for us before we drove off the lot. He offered us to come back any time for tutoring. Service Manager Alan Bliss, and Bill Horvat have taken care of maintaining my car through the years. I am totally committed to Keyes (not only Lexus but Toyota too) for my automobile purchases and service. More

Buy a lexus from here, best experience yet! This place is awesome, got my last 2 cars here and they always give the best price! I got both of the cars below invoice and I was in and out within This place is awesome, got my last 2 cars here and they always give the best price! I got both of the cars below invoice and I was in and out within 3 hours (if you've purchased cars before you'll know that's a pretty decent amount of time). When you come here ask for Gary Berndt, he's straightforward and will work with you to get you your car. He promised to give me a great price before I test drove my RX350, and right after he kept his word. Buying that RX350 was the easiest experience I've had and I bought over a handful of cars. Also I've had both BMW and Audi, and I can honestly say that a Lexus is money well spent. It's got both the luxury of an Audi and the sportiness of a BMW without the $$$ for maintenance. More

New RX 350 Purchase I have purchased cars many times before and by far this is the best experience I have had. Many folks dread going to a car dealer and sitting and hagg I have purchased cars many times before and by far this is the best experience I have had. Many folks dread going to a car dealer and sitting and haggling over the deal. I was treated with respect and courtesy and the sales experience was actually enjoyable. The Lexus customer service goes above and beyond what other dealerships offer. The selection of vehicles at Keyes was the first high point of our car buying experience . The second was the actual process of the deal. No hidden tricks or extra charges. When we finally got to finance (the dealership is VERY busy and there is a wait to get into finance) everything was explained fully and it went smoothly. My wife and I will most definitely be back to Keyes when we have a need for another car. More

THE WORST DEALER EVER! General manager Joe, Domonic and Domonique, and sales rep Jesus are the worst. I bought a 2010 used lexus hybrid that has had a series of problems sin General manager Joe, Domonic and Domonique, and sales rep Jesus are the worst. I bought a 2010 used lexus hybrid that has had a series of problems since my purchase in Jun. I have only had the car for less then 6months. Do not trust this lot as there inspections are limited and everyone tranfers you around till you are pissed off! More

Exceptional Services I was helped by Kahloon and Sam and they both were the ultimate professionals. We discussed and agreed to terms of the loan over the phone and my new I was helped by Kahloon and Sam and they both were the ultimate professionals. We discussed and agreed to terms of the loan over the phone and my new car was delivered right to my door. What a great way to buy cars! More

Emad Hawatmeh was the best salesman and Keyes was great and easy to deal with. Emad was so friendly and helpful and answered all my questions and concerns. was the best salesman and Keyes was great and easy to deal with. Emad was so friendly and helpful and answered all my questions and concerns. More

My experience I was helped by Selin Hartounstepanian. She was very helpful in helping me chose the right model car at the the right price. I had a good experience I was helped by Selin Hartounstepanian. She was very helpful in helping me chose the right model car at the the right price. I had a good experience, and would recommend this dealership. More