Keyes Lexus

There is a sales named “Kaalan” in Keyes Lexes, he provided me the false information so it lead me to make a wrong decision. At the beginning, I was still thinking purchasing a car or leasing a car, provided me the false information so it lead me to make a wrong decision. At the beginning, I was still thinking purchasing a car or leasing a car, but he told us that even if I were to make the lease, in two years, IF I WOULD BE ABLE TO PURCHASE AND PAY OFF THE CAR WITHIN 10 DAYS I WOULD NOT HAVE TO PAY SALES TAX. He was very sure about what he said and he even said it’s the government’s law. So after he told us this, I decided to make the lease agreement instead of the purchase. After the purchase, I found out what he said was not true and it actually cost about $1200 more for me to make a lease agreement instead of making the purchase. Because I do have to pay sales tax even if I purchase the car in two years within 10 days. I just feel so upset about this purchase. He told me false information and misleads me to sign the lease agreement. I have already sign the contracts, so I know I can’t do much about this. But I still gave it a try and contacted them and said I just want to change to a purchase instead of leasing but no one replies me. I even sent an email to their VIP Manager. I truly feel unhappy and unsatisfied about this experience with such irresponsible car dealer who give false information. I hope their wrongful and irresponsible act will be recognized so no more consumers will have the same experience as I did. More

We tried to exchange model of car but were not allowed until Ellie called us and said it could be done. She did it very efficiently and we are very apericiative. until Ellie called us and said it could be done. She did it very efficiently and we are very apericiative. More

Great buying experinece. Although I live in Castaic I was not able to deal with the Valencia Lexus. I went to this dealership and found the car I liked at a great price. not able to deal with the Valencia Lexus. I went to this dealership and found the car I liked at a great price. More

Taylan Ozden and my salesman Ben were fantastic to deal with. Would certainly recommend them to any of my friends or any professional colleagues of mine. with. Would certainly recommend them to any of my friends or any professional colleagues of mine. More

Ellie was extremely professional and could not be more helpful in answering my questions and making sure that I was fully satisfied with my purchase. She even took the time to introduce me to Allan Pliss helpful in answering my questions and making sure that I was fully satisfied with my purchase. She even took the time to introduce me to Allan Pliss, who was also very helpful and courteous. More

I like this Lexus dealership... its close to home and has a big variety of different models to choose from. The staff are friendly and helpful... just got our 3rd lexus from this dealership. a big variety of different models to choose from. The staff are friendly and helpful... just got our 3rd lexus from this dealership. More

Ellie was really nice and I felt like she really helped me out. My car wasn't in stock so she helped me find it as soon as she could and brought it to me even in less time than I expected! Thank you! me out. My car wasn't in stock so she helped me find it as soon as she could and brought it to me even in less time than I expected! Thank you! More

I would like to write this review about my recent experience with keys Lexus Iam FULLY 100% satisfied with this dealer. I swear the sales person ELLIE shafiee made it do easy for me that I want to experience with keys Lexus Iam FULLY 100% satisfied with this dealer. I swear the sales person ELLIE shafiee made it do easy for me that I want to buy another LEXUS for my other daughter from her I can't begin to tell you how easy and fast I got this car she was outstanding amazingly sweet and supportive with care and honesty she did everything for me over the phone text msgs and through email less than 3 hrs Iam sitting at home watching SUNDAY FOOTBALL with family and before we know she got me approved and drove my Lexus to my very own house infront of my drive way I could not believe how fast and simple it was done I am so thrilled with keys Lexus service and ELLIE SHAFFIE for being amazingly sweet and cool I didn't feel like u was dealing with a sales person at all. Thank you ELLIE IF YOU EVER READ THIS. More

I was offerred a deal to trade in my lease vehicle by Elle. The whole transcaction went through without a hitch and was extremely impressed by Elle. I was after a Fire Agate Pearl colour which was not in Elle. The whole transcaction went through without a hitch and was extremely impressed by Elle. I was after a Fire Agate Pearl colour which was not in stock and she managed to locate one from San Diego and brought in to the dealership in two hours. I will definitely buy from Keyes Lexus again and send my friends over as well. More

My experience with the above named staff couldn't have been better. They were extremely courteous, knowledgeable and patient with attention to every detail in explaining my new car to me. have been better. They were extremely courteous, knowledgeable and patient with attention to every detail in explaining my new car to me. More