Keyes Lexus

Ellie Shafiee told us about a deal which I said sounded too good to be true. Exchange our two year old Lexus which we were very happy with for a brand new Lexus, same car, just brand new. No down payment too good to be true. Exchange our two year old Lexus which we were very happy with for a brand new Lexus, same car, just brand new. No down payment for a new lease, same payment. I was skeptical but everything she promised was true and we couldn't be happier. Thanks, Ellie!!! More

Musab told me a good term on the phone and asked me to take his words for it. I trusted him and went to the dealership, where he delivered me to a finance guy who went on and told me how they couldn’t off take his words for it. I trusted him and went to the dealership, where he delivered me to a finance guy who went on and told me how they couldn’t offer me the term due to some bogus reason. After I told him I got that term from other dealers, they left me there for a long time, and only came back to repeat the same thing. I wasted 3 hours there and left with a bad taste in my mouth. I’m fine for dealers not being able to match my other offers, but why waste my time with lies then? More

Leased a Lexus CT 200h F-Sport - Salesperson was Taylan, numbers guy was Kaalan, and finance guy was Oleg. I have no complaints! Felt like I got a really good deal on a gorgeous car and I'm extremely plea numbers guy was Kaalan, and finance guy was Oleg. I have no complaints! Felt like I got a really good deal on a gorgeous car and I'm extremely pleased! Special shout-out to Taylan, this guy worked really hard to make this deal happen and keep me happy. He's an asset to Keyes and I hope they reward him with some big bucks...nice guy! E. Pierce More

Great place to buy from. Everything went great from the time that we arrived at the Lexus dealership, to the purchase of our RX350. We got a great deal. The staff were friendly and non pushy, which was ref time that we arrived at the Lexus dealership, to the purchase of our RX350. We got a great deal. The staff were friendly and non pushy, which was refreshing. I highly recommend Keyes Lexus to anyone looking for an honest, professional and upfront dealership to buy a car from. More

I called at 7 am yesterday to make an appointment to get a flat changed at 2:30. I was running late by 10 minutes so I called in to let them know. I got there only to be told that they do not "patch tires" a flat changed at 2:30. I was running late by 10 minutes so I called in to let them know. I got there only to be told that they do not "patch tires" spend "$10-20 down the street". I wanted the tire replaced. I have tire insurance that states no matter what they outright replace the tire. Service advisor was mean, rude, not helpful. I will never come to this dealer again. To add insult to injury the dealership called me 1 hour after this whole ordeal to ask me why I did not show up for my appointment. Really unacceptable. I have a Mercedes I bought from Fletcher because Keyes MB has horrible sales staff. I bought my Lexus from Valencia because of the same reason. I had to service my car last week for a 20,000 mile maintenance. I had to go in to be told it would be $300+ dollars even though I had a maintenance package through Lexus. I was told to go back to the dealership I bought it from. Funny thing, both are owned by Keyes. So I took my car 45 minutes away to Valencia in traffic the next day and was in and out in 1 hour. Now this. I will go back to taking my car and getting service there because I cannot tolerate the level of rudeness of the service staff at this dealership both times. I don't know why I did not learn the first time. Shame on me. More

I wish I could give the team that worked with me a 10. Everyone was absolutely awesome, gave me a great deal, treated me with respect and definitely made me feel like a valued customer. Arthur was so pat Everyone was absolutely awesome, gave me a great deal, treated me with respect and definitely made me feel like a valued customer. Arthur was so patient in showing me the technology and features that come with my new Lexus CT200H. I can't recommend them enough. You guys are truly wonderful. More

My experience at Keyes Lexus was a pleasant one. Of My experience at Keyes Lexus was a pleasant one. Of all the sales people I must say, Mania Alexandrian was the most helpful. She was very knowledg My experience at Keyes Lexus was a pleasant one. Of all the sales people I must say, Mania Alexandrian was the most helpful. She was very knowledgable, and extremely patient with my indecisiveness. I'm definitely going to by another Lexus from her. On a second note, Ilia Shapiro was also very understanding and fair with the price he gave. Overall, thanks to these staff members, my experience was an extremely positive one, definitely going to be a repeat customer. More

overall dissappointed on the willingness to make a deal considering my whole family owns and drives lexus. It seemed to me they just didn't care they could take me or leave me. In all my years of car l considering my whole family owns and drives lexus. It seemed to me they just didn't care they could take me or leave me. In all my years of car leasing I've never been able to leave a dealership without being able to strike a deal. Just sad that I may have to discontinue being part of the Lexus family. More

Luis was very attentive without being pushy, and showed how much he was interested in doing business with me. I was not even planning to do business that day, but he made a quick handoff to Joey, who made how much he was interested in doing business with me. I was not even planning to do business that day, but he made a quick handoff to Joey, who made me an offer I couldn't refuse. Also, I liked that we got to your best offer with a minimum of haggling. More

Excellent service, attention to detail and personal service. What a great experience!!!! I received the highest possible attention from te staff. They made me feel welcome with no pressure at all. My n service. What a great experience!!!! I received the highest possible attention from te staff. They made me feel welcome with no pressure at all. My next Lexus will be purchased here. More