Keyes Lexus

Sales person Jeffrey was very down to earth, easy to talk to and showed great effort in making sure I knew how to work all the functions of my new Lexus ES350, Sales manager Edmond was great to negotiate wit to and showed great effort in making sure I knew how to work all the functions of my new Lexus ES350, Sales manager Edmond was great to negotiate with, really wanted to close the deal and make sure I was happy w/ the experience and although I was very demanding we shook hands w/ a smile. Finance person Arezu was charming and a pleasure to work with. More

Gayle Rachtman was the sales person that assisted me. Not only was she patient but over turn my experience with Keys in Van Nuys. I was a little disapointed in the beginning, I live in Lancaster and Andy adv only was she patient but over turn my experience with Keys in Van Nuys. I was a little disapointed in the beginning, I live in Lancaster and Andy advied me that the car I wanted was avaliable. I drove there just to find out that the car that I wanted was a Demo and was with an exsecutive. Gayle apologized and advise me they would get new cars on the week-end. She knew exactle what I wanted and follow through by keeping me informed. I returned on Labor Day week-end and indeed the car I wanted was there. I really appreciate her hanging in there and making sure to provide exceptional service. I work in the corporate world and I know that if we promice a customer something we need to come true. This is what Gayle did for me. She overturn the expiernce not only will I recoommend my staff but peers to this dearlership. Ilove my ES350! Thanks Gayle. More

I had a so, so experience here. In the end, I think I got a great car for a good price. Here's what happened: I bought a used 2009 Honda Fit here that was a trade-in. I bought it for ~$1500 less tha got a great car for a good price. Here's what happened: I bought a used 2009 Honda Fit here that was a trade-in. I bought it for ~$1500 less than it was worth on KBB because I think they wanted to get rid of it. They wouldn't bargain with me much but they weren't overly pushy salesman either. JR was great and I don't remember the other guy's name but wasn't overly push either which I appreciated. They had nice coffee, cookies fruit etc. up for grabs which is a nice touch. THEN the deal was made and I was taken to the finance department. Arezu was pushing all the extras, which was to be expected but the kicker was when she told me that a $350 "theft code" (whatever that means) was included in the price. I wanted to confirm that she meant included in the price that I agreed upon with the sales team and she said yes. So we continued signing all the papers and the end price ended up being about $300-400 more than I thought it would be. That may not seem like a lot compared to the total price of the car but I had working toward buying this car for a long time and that was no small amount of money for me. So I asked here where that extra money came from and of course after crunching EVERY little fee, I realized it was in the little extras, she had charged me for the "theft code." I am so glad I calculated everything again. When I asked her about this fee, she was all about making me think I agreed to purchase it when I clearly did not. I had clearly told her I didn't want to purchase a theft code if it was not already included in the price I had agreed upon with the sales team. It was SO annoying because Arezu obviously tried to sneak in that charge and be tricky with her verbiage to make me think I misunderstood her. So whatever, we signed all the papers without purchasing the stupid "theft code" and they finally handed me my keys. I was completely exhausted after the finance discussion with Arezu because I felt like I had to read every little bit of fine print to make sure she wasn't trying to sneak anything else past me. I got into the car and realized there were no floormats in the vehicle. I asked Sammy, the salesman, about this and his exact words were "Well you test drove the car without the mats didn't you? You should have asked then." GRRR way to ruin my first car buying experience, Keyes Lexus! I didn't even feel like arguing with the guy so I drove the car home sans mats and decided that because I got a good deal on the purchase, I should just buy the mats myself. A couple of days later I got an email from Keyes Lexus welcoming me to their "family" and saying things like my satisfaction means a lot to them, blah blah blah. After reading this, I decided to see if they actually meant it. I wasn't hopeful but wrote back to the customer service representative about the missing mats, and low and behold, JR the original salesman I worked with that made the deal with me called me back to get my mailing address. He was going to mail me new Honda mats! Of course, I had to threaten to write bad reviews for them online before I got such a positive response but I got what I wanted nonetheless. Later I had the car looked at with my mechanic and he said it was in great condition. So bottom line, I got a great car for a good price but I really had to advocate for myself to ensure that I didn't get cheated by these guys. Expect that they will try to get away with things like they did with me. If you can handle that, you'll likely get a qualify product from them in the end because they really really care about their reputation, especially their online reputation. More

I had interactions with Mr. Phillip Barnett, a product Demonstrator. He was a pleasant and fine gentleman and showed an enormous coutesy to me and my wife with extermely professional manner. I will not h Demonstrator. He was a pleasant and fine gentleman and showed an enormous coutesy to me and my wife with extermely professional manner. I will not hesitate to introduce my friends to him for the purchase of new Lexus in the future. More

The day before yesterday I leased a 2012 Lexus ES-350 from Keyes Lexus. I dealt with Mark Malek. Mark was a pleasure to deal with. The terms of the lease were outstanding...much more competitive than from Keyes Lexus. I dealt with Mark Malek. Mark was a pleasure to deal with. The terms of the lease were outstanding...much more competitive than any other I obtained. The facilities are spectacular...like a 5 star hotel...very customer centered. I cannot recommend Keyes Lexus and Mark Malek in particular highly enough1! More

The experience I had with Keyes Lexus was outstanding in terms of service and professionalism. Just depend on the price of the vehicle. Otherwise all was great. The process they went through the sales trans terms of service and professionalism. Just depend on the price of the vehicle. Otherwise all was great. The process they went through the sales transaction was impressive in the sense that everybody in their own specialty is doing their job at utmost efficiency and professionalism. I'm very impressed and would recommend this dealer to my friends and relative. Purchase was easy from A to Z. More

The sales lady was extremely helpful and answered all our questions. We test drove the car and a demonstration of what the car had to offer was performed. After finalizing all sales Bella was patient enough questions. We test drove the car and a demonstration of what the car had to offer was performed. After finalizing all sales Bella was patient enough to wait the process and guide us to our new vehicle and show us all the features and extras the car entails. Within a few days of the purchase Bella called in to see how the vehicle was and answered and further questions we had. Very helpful. More