
Keyes Lexus
Van Nuys, CA
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1,713 Reviews of Keyes Lexus
my second great service visit with Mike at Keyes Lexus I have a lexus CT (bought at Longo) and previously took my car there and to Toyota of Hollywood. Both of those places constantly upsell and their pric I have a lexus CT (bought at Longo) and previously took my car there and to Toyota of Hollywood. Both of those places constantly upsell and their pricing is too high. Keyes has great service specials (check the website) and Mike is honest and truthworthy. More
Pre paid service naintenance Danecia was excellent! Longer wait time than usual n car not properly vaccumed. Otherwise, service are excellent due to great customer service and s Danecia was excellent! Longer wait time than usual n car not properly vaccumed. Otherwise, service are excellent due to great customer service and smiling staff. More
Very satisfied customer This is my 2nd purchase of a Lexus at Keyes. I used Costco program, and I was connected with Steve Wolpa in just a few hours. He was very helpful, p This is my 2nd purchase of a Lexus at Keyes. I used Costco program, and I was connected with Steve Wolpa in just a few hours. He was very helpful, patient, and I never felt pressured. He found the exact car I wanted even though it wasn't on the lot, and he made sure the paper work went smoothly. My car was ready to go that day, but I didn't have time to drive it home and get my old car home. I was pleasantly surprised when they arranged to pick me up at home and give me a ride to come pick up my car when it was convenient for me the next day. More
Ali Was awesome he listen to my concerns . Property Ali Was awesome he listen to my concerns . Property diagnosis my problem , and provide me with quick efficient service he is a 5 Star service manage Ali Was awesome he listen to my concerns . Property diagnosis my problem , and provide me with quick efficient service he is a 5 Star service manager More
2nd Time's a Charm This is the second lease for me at Keyes Lexus. Ash and I were able to negotiate my upgrade over the phone, texts and emails... I could not be happie This is the second lease for me at Keyes Lexus. Ash and I were able to negotiate my upgrade over the phone, texts and emails... I could not be happier. I got a great deal and when I came into the dealership everything was waiting for me. I was in and out in no time and love my new RX 350. Thanks Ash... thanks Keyes Lexus! More
Nick was great and took time to explain the whole Nick in sales was great and took time to explain the whole process. Leah in finance was very helpful going through the contracts and explaining the wa Nick in sales was great and took time to explain the whole process. Leah in finance was very helpful going through the contracts and explaining the warranty. They were both very helpful and courteous. More
First-class service, with a feel for the real customer Bill Horvat has a real feel for dealing with the real customer (the owner of the car). He worked with me to identify what really needed to be worked Bill Horvat has a real feel for dealing with the real customer (the owner of the car). He worked with me to identify what really needed to be worked and what could wait. Kept me informed throughout the process and stayed on top of scheduling. First rate!! More
Excellent! Bill Horvat is my service manager and is ALWAYS so kind and helpful. I feel very good in his hands. Whatever he suggest I do, I usually go along wit Bill Horvat is my service manager and is ALWAYS so kind and helpful. I feel very good in his hands. Whatever he suggest I do, I usually go along with him. I find he to be very honest. More
Flexible and eager to please We walked in with one model in mind and decided on another Chaz Johnson was patient and responsive to our requests. He had worked with our broker in a We walked in with one model in mind and decided on another Chaz Johnson was patient and responsive to our requests. He had worked with our broker in advance and our change of plans was unexpected, but he was very gracious. More
service appt My car was taken as soon as I drove in. They showed me somethings I didn't know, which was very helpful;. Bill was my service person. he made sure My car was taken as soon as I drove in. They showed me somethings I didn't know, which was very helpful;. Bill was my service person. he made sure my car was ready on time and was great in communications More