Keyes Lexus

Service Appointment The service was fine, although the mechanic did not remember to turn off the service reminder message. My only concern is with obtaining a loaner c The service was fine, although the mechanic did not remember to turn off the service reminder message. My only concern is with obtaining a loaner car during servicing. At first, the woman told me that they expected my service needs to take 90 min, so I could wait or get a ride home. I persisted and finally got a loaner (for service a week later, at an inconvenient time). It turned out to be a good thing that I insisted upon getting a loaner, because there was an issue that took a few hours to resolve, and my car wasn’t ready until after 4PM. Part of the incentive for purchasing a Lexus i s the wonderful customer service and ease in obtaining a loaner . I felt as though the woman who made my appointment could have been more amenable. More

Review of service Keyes Lexus Service department is well organized and efficient. My car was ready exactly when the service consultant said it would be. The waiting r Keyes Lexus Service department is well organized and efficient. My car was ready exactly when the service consultant said it would be. The waiting room is comfortable and well appointed. More

Anthony was great and accommodating with my schedule I bought my car here a few months ago and it was the most pleasant experience ever. I didn’t feel I was getting pressured and more importantly I got I bought my car here a few months ago and it was the most pleasant experience ever. I didn’t feel I was getting pressured and more importantly I got a great deal on a beautiful car. I got my car serviced yesterday and it was an easy appointment me to get and my service guy provided my a Lyft to get back and forth from work while my car got worked on. Again, great experience! More

New car purchase Always a pleasure to buy a car at Keyes Lexus. I always have a great experience. My salesman Anthony Hernandez was terrific and very helpful. Always a pleasure to buy a car at Keyes Lexus. I always have a great experience. My salesman Anthony Hernandez was terrific and very helpful. More

Keyes Lexus Service Dept is Excellent Another fantastic job servicing my Lexus SUV. Once again, I had a great experience working with Service Advisor Michael Nazari. Michael, Allan Pliss Another fantastic job servicing my Lexus SUV. Once again, I had a great experience working with Service Advisor Michael Nazari. Michael, Allan Pliss and their team have consistently been professional, attentive, and friendly toward me, and this visit was no exception. More

Very happy with our experience Our experience working with Steve Wolpa was great. He has a down to earth, calm nature and made us feel like friends from the moment we met, which is Our experience working with Steve Wolpa was great. He has a down to earth, calm nature and made us feel like friends from the moment we met, which is refreshing for a car salesman. More

needed an oil change My service technician was so friendly and helpful...I really appreciate his directness and honesty!! Anthony explained the things that we're needed to My service technician was so friendly and helpful...I really appreciate his directness and honesty!! Anthony explained the things that we're needed to be done in an easy manner that I understood. More

Efficient, competitive and helpful. Ider and Chris did a great job from beginning to end. Negotiation done online. Purchase @ dealer completed in 75 minutes from arrival at the dealershi Ider and Chris did a great job from beginning to end. Negotiation done online. Purchase @ dealer completed in 75 minutes from arrival at the dealership. NO GAMES. NO HAGGLING. Just TREMENDOUS CUSTOMER SERVICE. More

Excellent They always do a very good job.I am satisfied with their work. They are professional and experienced. That is the reason I brought my lexus to keyes They always do a very good job.I am satisfied with their work. They are professional and experienced. That is the reason I brought my lexus to keyes dealership. More

Mayra was wonderful! My experience buying a new car at Keyes Lexus in Van Nuys was great. Mayra was knowledgeable, friendly and professional. I went to and spoke to othe My experience buying a new car at Keyes Lexus in Van Nuys was great. Mayra was knowledgeable, friendly and professional. I went to and spoke to other Lexus dealerships and felt the most comfortable at Keyes in Van Nuys. I liked what they had to say and felt more confident that I was going to make the right decision for me. More