Keyes Lexus

Excellent Service!! I have always been satisfied with the service at the Van Nuys Lexus. Bill Horvat is always very helpful and trustworthy. As an example, a week ago, my I have always been satisfied with the service at the Van Nuys Lexus. Bill Horvat is always very helpful and trustworthy. As an example, a week ago, my purse was stolen from my car with my car key inside. Bill recommended that I come over in order to change the code so that the key that is in my purse will no longer work. He arranged to service my car right away. I told Bill that since I don't have my purse with the money and credit cards, I will be unable to pay. Bill let me drive away and told me that whenever I get my new credit card or money, I can come by to pay, which I did. There are other examples of Bill Horvat's helpfulness. I will never go anywhere else to have my car serviced. More

Best dealership Thank you for your attentiveness to my requests and for giving my lexus back to me in top service I will continue bringing my car back to this deale Thank you for your attentiveness to my requests and for giving my lexus back to me in top service I will continue bringing my car back to this dealership even when I live out of town More

Quick efficient comfortable helpful Every time I have a service it is handled quickly the waiting room is comfortable and the employees are very helpful. Anthony pastoral has handled eve Every time I have a service it is handled quickly the waiting room is comfortable and the employees are very helpful. Anthony pastoral has handled everything efficiently More

Best service Always greeted well - nothing is ever a surprise and when I wait it's always comfortable. I actually don't mind waiting - and I used to hate it before Always greeted well - nothing is ever a surprise and when I wait it's always comfortable. I actually don't mind waiting - and I used to hate it before I owned a Lexus Bought my car from Q so glad He is still there More

The Best Car Dealership EVER! The perfect car buying/leasing experience. Steve Wolpa was experienced, knowledgeable, pleasant and patient. We had lots of questions and concerns. The perfect car buying/leasing experience. Steve Wolpa was experienced, knowledgeable, pleasant and patient. We had lots of questions and concerns. We changed our minds about color and equipment. Nothing was so much as an inconvenience, much less a problem. Even the always-tedious paperwork involved in returning one vehicle and registering another, signing disclosures, processing payment, etc. was handled with a smile by Michael Iriana. Options for services and maintenance were explained thoroughly without the customary, fear-based, high-pressure "upselling." Plus, the dealership is sparkling clean and even had great snacks and beverages. What more could you ask for?! I will return to Keyes for all my automotive sales, leasing and service needs and will recommend them to anyone who asks . . . and even some who don't! More

Leaking water I took to my vehicle to Anthony he had been serviced my Oilchange last three years Every visit he is very friendly and concerned I’ll recommend to I took to my vehicle to Anthony he had been serviced my Oilchange last three years Every visit he is very friendly and concerned I’ll recommend to keys service my family and friends Thank You More

Just what they said it would be Anthony was very professional and gave me service with a smile. Did not try to oversell me with products I did not need He was very personable and Anthony was very professional and gave me service with a smile. Did not try to oversell me with products I did not need He was very personable and we talked of family. More

Helpful service! Went in over here to get my car serviced, they had waiting lounge with complimentary drinks/snacks/Wi-Fi, which made killing time a breeze. Servicing Went in over here to get my car serviced, they had waiting lounge with complimentary drinks/snacks/Wi-Fi, which made killing time a breeze. Servicing was great too, thanks! More

4/17 Customer review The service department particularly Mike, was completely focused on getting my issue resolved in a timely fashion. He made me feel like I was importa The service department particularly Mike, was completely focused on getting my issue resolved in a timely fashion. He made me feel like I was important and also keep me updated throughout the process. I feel from Mike, this is not just a job but a commitment. More

Easy trip I walked in knowing exactly what I wanted and what I was willing to pay. It took a few tries, but I got the price I wanted and that agreement easily. I walked in knowing exactly what I wanted and what I was willing to pay. It took a few tries, but I got the price I wanted and that agreement easily. Took some time to actually get to finance to sign the paperwork. Overall happy with the service, price and car. That being said, this site is annoying and I almost didn't post. More