Keyes Mission Hills Hyundai

BEWARE - TRIED TO CHARGE ME FOR SOMETHING I DIDN'T NEED Made an appointment, showed up really early and was able to drop off. Explained at the time that they could have it as long as needed, one da NEED Made an appointment, showed up really early and was able to drop off. Explained at the time that they could have it as long as needed, one day or one week, I didn't care, just give me a call when it's done. There were three issues I was having them look at: sunroof wouldn't work, possible parasitic draw on battery, and the TPMS is showing a warning light, most likely need to change or repair one or more sensors. They said there was a $195 diagnostic fee per complaint (car is out of warranty). Ok, I signed the paperwork and left. Isaiah Figueroa, the service advisor, called me back later in the afternoon and that's when I found out that the diagnostic fee doesn't get waived if I choose to repair the vehicle. Obviously, this would have been a red flag and I would've left immediately had I known. The service coordinator was unprofessional and rude, talking over me as I was asking questions or making statements. Isaiah said they needed to "reset" the sunroof (additional $195 - makes no sense, it's a switch. Either it works or it doesn't), the TPMS needed three new sensors (3 @ $260 each) and the battery was bad (replace for $350+ ; literally a brand new battery, 5 weeks old) and there was no parasitic draw (then how did it drain in 5 weeks?) Obviously, these guys have no clue what they're talking about. I asked them to fix the TPMS and sunroof, leave the battery alone. Total cost quoted: $1560 I asked when it would complete, and Isaiah said it would be same day, 5:00pm. I explained that I couldn't get it that night, but I'd come by in the next morning and get it. When I arrived at 10:30am the next morning, the car wasn't ready. Isaiah said they needed "another hour or so for the TPMS to reset." No call. No email. No text. That I was livid was an understatement. Not only are they going to steal $585 from me for "diagnostics" but then the car isn't ready when they said it would be?!?! To further antagonize me, Isaiah wanted me to sign the paperwork on the repair. Why would I sign a paper saying the repair was done when I haven't inspected the vehicle to see if the repairs have been completed?! I didn't sign the paperwork, I told Isaiah to have it ready at noon and I would be back. When I got back, the car still wasn't ready. I had to wait an additional 30 min for the car to be "test driven." One of the diagnostic fees was waved (Isaiah made it sound like they were doing me a favor) and the final bill was $1387, $390 of which was "diagnostic fees." Absolute crooks. Side note: After I left the dealership, I stopped at an auto parts store to have the battery/charging system checked. That's when I noticed the hood was open. They didn't even close the hood. There were no issues with the battery or the alternator which means Isaiah and Keyes Service tried to get me to pay for something I didn't need. Keyes Hyundai is shady, have no idea what the they're talking about, and will STEAL your money if you're not careful. BEWARE. More

BEWARE! They damaged my car during a regular recall repair. Isaiah Figueroa was in charge of the car and claimed they did not scratch my car, but the before They damaged my car during a regular recall repair. Isaiah Figueroa was in charge of the car and claimed they did not scratch my car, but the before and after photos show a different story. Mike told me they would fix the car for free and to bring it in. I drove to the dealership 2 different types; the first time they told me the detailing team was not working that day (even though Mike to me to come in), and the second day Isaiah Figueroa told me he would not fix the car. I have proof the dealership caused the damage, I sent it to the dealership as well as the police department and Hyundai corporate. The manager Efrom Lopez is nonexistent, I left voice messages, emails, and other employees told him to contact me and he never did. The stupidest thing was they showed me the pictures the dealership took of my car before the appointment and there was no scratch then the photos from after the appointment showed the scratch. STAY AWAY FROM HYUNDAI MISSION HILLS DEALERSHIP! I bought my car from this dealership and once that was over and it is time for servicing they treated me like garbage. They will do the same to you. More

An attractive price of $35k was listed online for a new car of theirs. We even called ahead to see what the catch was but the salesman insisted we come in and that he would give us a deal. We though wow a car of theirs. We even called ahead to see what the catch was but the salesman insisted we come in and that he would give us a deal. We though wow a deal on a new car that is already priced very well. We get there to find out that’s MSRP. Dealer wants $40k. I made it clear that I would not pay that and he insisted he would “make the numbers work” so we test drove and liked it. Now we are ready but I reminded him the number I’m looking for. He takes forever with the manager and comes back with “so here’s your monthly payment”. I didn’t ask for monthly payment, I asked for purchase price and I find he did “discount” to 38k. However, there were multiple additional fees including $2500 because this base model has leather seats. All said and done the care I saw online for $35k would end up being 48k out the door. Just ridiculous and cannot believe car dealerships try to take advantage of people like this. The unfortunate part is this is their daily practice and I’m sure they get a lot of people. Steer clear. More

My wife and I bought 2017 Hyundai Elantra at Keyes Hyundai of Mission Hills (10240 Sepulveda Blvd, Mission Hills, CA 91345). Since this is our first time, everything was rushed with lies. We later Hyundai of Mission Hills (10240 Sepulveda Blvd, Mission Hills, CA 91345). Since this is our first time, everything was rushed with lies. We later found out weeks ago that we have been short-changed. We went there and they tell us because my wife signed, we have a binding contract which we feel cheated. After going through the paper works thoroughly, we realized many additional items such as GAP, Cash Price Accessories, Emission Testing Charge, Hyundai Theft, KARR, Perma Plate, Clear Shield, Hyundai Protection Plan, Debt cancellation agreement, etc We noticed all these are optional but they tell us its compulsory and have added all to our bill. No one informed us about these Ads-ons. The sales person and the finance officer withhold information affecting the desirability or value of a vehicle. For example, the car had sustained some front damage in 2019 but that was never disclosed to us until we found out when reading the documents my wife signed. The most astonishing revelation was that, the sales man informed us that the Vehicle is $15,500. To our dismay, the Vehicle has been priced at $15,999 with no better explanation. The car has its bumper bracket coming off. We told them and they tell us it’s not a safety concern... meanwhile if we drive at 70mph, the Car Sways Side To Side at High Speeds. We are forced to take an action More

I was at this dealership for 7 hours attempting to purchase an automobile. This was in spite of the fact that I did not even negotiate for a lower price. I felt extremely disrespected. I was ther purchase an automobile. This was in spite of the fact that I did not even negotiate for a lower price. I felt extremely disrespected. I was there for an hour after I purchased the car waiting for them to perform the final inspection. While the price of the car was not lower, but at least on par with competitor's prices and the finance officer was polite and willing to answer my questions, I would not be able to recommend this dealership. More

I leased my car here almost a month ago 22 Hyundai Santa Fe Hybrid and it was missing floor mats. I brought it to the attention of my salesperson Reza and the sales manager. They keep on promising me they w Fe Hybrid and it was missing floor mats. I brought it to the attention of my salesperson Reza and the sales manager. They keep on promising me they will order them for me but never do. Once they sell you the car don’t expect anymore customer service afterwards. This is my 3rd Hyundai, they don’t respect loyalty and take you as granted, so this will be my last Hyundai for good. More

Never go to this dealer it's been the worst service I have ever experienced customer service is very bad I ordered a couple of parts on Feb 7 and I still haven't received them they do not do there job have ever experienced customer service is very bad I ordered a couple of parts on Feb 7 and I still haven't received them they do not do there job right they leave u on hold for a very long time so avoid this place it will save u from having a stroke More

This is the worst dealership ever. The service is non existent. I phoned last week regarding my monthly statement, it seems they could care less about their part of the deal. Do not un The service is non existent. I phoned last week regarding my monthly statement, it seems they could care less about their part of the deal. Do not understand why I should have to fight to get a monthly statement from Hyundai. I had to phone and spoke to someone in India. Just a reminder, the vehicle was purchased from their dealership NOT India. My suggestion, think twice before even going there, it's a nightmare of note. They do not deserve to be in business!!!!! More

TOTAL CROOKS! ! bought 1 car and I now have 2 car loans BOTH checks received by dealership they say the didn't get them have tracking number checks were received a ! bought 1 car and I now have 2 car loans BOTH checks received by dealership they say the didn't get them have tracking number checks were received and they wont answer calls & clear up the wrong car loan credit damaged & they also wanted to report the CAR STOLEN !! have to get a lawyer to try to clean this up NEVER GO TO THIS DEALERSHIP More

I went in to have my car checked, not serviced. I told two people exactly that. When Isaiah Figueroa the service advisor came to hand me a paper and told me it would take 2-3 hours I told him no no I told two people exactly that. When Isaiah Figueroa the service advisor came to hand me a paper and told me it would take 2-3 hours I told him no no I didn’t want anything service I wasn’t going to pay for that, I just wanted them to check a light. He looked confused and said that would take roughly 4 hours so I said thank you but no I need to come back another day for that, or take it elsewhere. I didn’t sign any paperwork proving I got my car serviced, yet on my Hyundai app it shows that I received a full maintenance on that very day. Do yourself a favor and don’t come here. It’s not worth dealing with this xxxxxxxx. Oh and when I tried to call and speak to a supervisor about what happened, I was left on hold, had to call back just to get left on hold again and then sent to voicemail. I will never come here again and rest assured every single person will know about your schemes More