Keyes Toyota

I bought a 2007 Mitsubishi Spyder Conv. last Thursday from Keyes Toyota lot. Prior to leaving, One 0f the service guy discovered the passenger window would not go up....since it was after h last Thursday from Keyes Toyota lot. Prior to leaving, One 0f the service guy discovered the passenger window would not go up....since it was after hours, they said I would have to bring the car back next week n they would fix it...good thing...I drove back to the Keyes Toyota dealership (110 miles n $60.00 in gas) on Monday..they checked it out and told me that they would have to order a new motor for the passenger window n some lining for the window...good thing, but now I have to drive back from Bakersfield back to Van Nuys to get it fix..hoping I get reimbursed for Gas More

I like this dealership because it's close to my home and i am always treated well when i bring my car in for service. i am always treated well when i bring my car in for service. More

The worse customer service experience ever. Do I want to go back to this location? Do I want to go back to this location? More

My 2008 Highlander is my 2nd Toyota I have been bringing to Keyes Toyota for all of my service needs. My service advisors are excellent, knowledgeable and have taken very good care of my vehicles, especial to Keyes Toyota for all of my service needs. My service advisors are excellent, knowledgeable and have taken very good care of my vehicles, especially my current advisor Sam. More

Very nice and professional service advisors. Clean and nice waiting room. I’m very satisfied. Clean and nice waiting room. I’m very satisfied. More

Very organized and professional staff good experience. I always received excellent service when I bring my car. I always received excellent service when I bring my car. More

Good customer service and on time service and no long waiting plus convenient cafeteria while waiting waiting plus convenient cafeteria while waiting More

To me it was the lack of communication that I don't think it's fair. No type of update at all it's fair. No type of update at all More

I came into the dealership after my Prius showed a hybrid malfunction and engine issue warning. I was anticipating having to have the hybrid battery replaced. Sam N helped me out and was very kind and accomm malfunction and engine issue warning. I was anticipating having to have the hybrid battery replaced. Sam N helped me out and was very kind and accommodating. He kept me informed of the progress and was able to get my car looked at earlier than anticipated. It turned out the battery did not need to be replaced and Sam took care of everything smoothly and efficiently. I was very happy with the service I received and what started out as a very stressful day ended with a big sigh of relief. Thank you Sam! More

Great experience every time. I am always taken care of here. Thank you Sam N! I am always taken care of here. Thank you Sam N! More