Back

Keyes Toyota

Van Nuys, CA

2.6
365 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

Directions

By Type

365 Reviews of Keyes Toyota

April 19, 2022

They tell you one day that the vehicle is good . And then later you take it back they say something is wrong . They are just money hungry dealership. I spent thousand of dollars on my vehicle and th More

by Danny.Alvarado.77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Apr 20, 2022 -

Keyes Toyota responded

Danny, We are sorry to hear that your experience with us was anything less than 5-stars and we would like to learn more about what happened during your recent visit so we can share it with our team. Please email our General Manager at jsarvey@keyestoyota.com. Thank you for your time and your business.

April 15, 2022

It’s a terrific dealership and I have always loved taking my car to this company. The staff is super courteous and the work is always top-notch. I had a glitch the other day waiting for my car, though. I was More

by Givenzgang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know their names
Apr 19, 2022 -

Keyes Toyota responded

So glad you had a great experience! We will share this with the team!

Apr 19, 2022 -

Givenzgang responded

Slow down. Your response looks like you only read my first sentence. I would say “good,” not great. - I waited a hour longer than told. - I had no communication from the dealer about what was going on. - A Toyota rep stopped by my table and offered to check on how my car was coming, but he never returned. There were no hidden costs, which was nice. Sitting in the dealership getting some work done while my car was tuned was pleasant, and the coffee was good.

April 15, 2022

Keyes Toyota Service is excellent. Advisor was very helpful, diligent, courteous, personable & knowledgeable. Service was done timely. More

by miafried
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovani Rodrigu 238090
Apr 19, 2022 -

Keyes Toyota responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

April 15, 2022

Always accommodating when I arrive and my waiting was pleasant. I waited 1 1/2 hours it was all good. Coffee was great. More

by joannavila75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Apr 19, 2022 -

Keyes Toyota responded

Glad to learn your experience was a positive one. Hope you have an amazing day!

April 14, 2022

Waited over 4 hours for service, with no apology or anything. They said it would only be 2 hours at the most, people came after me and left before me, very upset. More

by Bjm13280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Apr 15, 2022 -

Keyes Toyota responded

Thank you for your feedback. We're sorry that your wait was longer than expected and apologize that others left before you. The wait time should have been better communicated with you, sometimes services take longer than expected. We'd love to discuss this with you directly. When convenient, please contact our General Manager, Jim Sarvey, at jsarvey@keyestoyota.com.

April 13, 2022

Always accommodating soon as you arrived right away they will attend to you and ask you right away what they can do to you. More

by norbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Sam, Hudson Wallbank
Apr 14, 2022 -

Keyes Toyota responded

Thanks, Norbert. We're glad you had a great experience, and we hope to see you again in the future. Drive safe!

April 12, 2022

service advisor, John Fildisis, indicate my car would be ready in approximately 2 hours. I was waiting for the car. it was completed in only 1 hour. Thanks for rushing it through John. More

by psfirestone59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fildisis
Apr 14, 2022 -

Keyes Toyota responded

Thanks for trusting us with your vehicle. We're glad we could get you back out on the road quickly. Drive safe and give us a call if you have any questions.

April 10, 2022

Took care of all my needs for my truck shuttled me home and back to pick up vehicle More

by Sonnie82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy
Apr 11, 2022 -

Keyes Toyota responded

Glad to hear this was a positive experience! Safe travels!

April 07, 2022

Everyone was very professional and they were able to answer my questions without any hassles. More

by zulma333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman
Apr 08, 2022 -

Keyes Toyota responded

That’s wonderful to hear. Thanks so much for leaving us a review. Hope you have an amazing day!

April 03, 2022

The agent who helped us was extremely helpful and friendly. He was so nice and did everything for us. More

by Motevalli.azadeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Akhavan , Hudson Wallbank
Apr 04, 2022 -

Keyes Toyota responded

We're so happy to hear you had a great experience. Feel free to reach out if you have any additional questions as we'll be happy to answer them.

...
19
...