Keyes Toyota

John Fildisis always gets my Sienna serviced quickly and with plenty of updates & information for me… with plenty of updates & information for me… More

I took my 2017 Prius in for a 72 month service with 56,000 miles on it. I was told at this time the transmission fluid needed to be changed so I paid $300 extra to have this done. However the mainten 56,000 miles on it. I was told at this time the transmission fluid needed to be changed so I paid $300 extra to have this done. However the maintenance guide that came with my car says the replacement of transmission fluid at 72 months was only needed for “special operating conditions” such as towing, roof rack or heavy vehicle loading, none of which apply to my car. I made 2 calls to the service department to inquire about the discrepancy in recommendations, neither of which were returned. I called the Toyota Brand Engagement Center which was able to get through to the service dept for me. The explanation I was given for the discrepancy is that the manufacturer wants the car to appear that is has lower maintenance needs to sell you the car. I’m not sure if “buy” that. More

Estos dos jovenes los hermanos Oliva son verdaderos representantes de ese lugar por su buen trabajo su forma de ser tan linda con los clientes y por su excelente trabajo representantes de ese lugar por su buen trabajo su forma de ser tan linda con los clientes y por su excelente trabajo More

Very helpful explaining everything. Professional, competent and thorough. I have always been treated excellently by Keyes Toyota. Professional, competent and thorough. I have always been treated excellently by Keyes Toyota. More

Puts a lot of focus on traditional "I'm not letting you go until we sell you the car" mentality. I decided to buy the car, offer to put a deposit and come back with a cashier's check. But no, they had go until we sell you the car" mentality. I decided to buy the car, offer to put a deposit and come back with a cashier's check. But no, they had to run a credit check without my consent to finance the car for the interim. I ended up sitting there for 2 hours to buy the car. Awful experience. The salesperson was so warm and fuzzy until he sold me the car. He was supposed to put a cargo liner in my trunk and I've left him 3 messages but no call back. What a wicked experience and have no desire to visit this dealership again. More

I was able to get an appointment for the day I called. Patrick Mosley, the service advisor kept me apprised at every step of the process. The work was done quickly and efficiently and the cost was fair. Patrick Mosley, the service advisor kept me apprised at every step of the process. The work was done quickly and efficiently and the cost was fair. More

Excellent service. Extremely expensive, but they know what they’re doing. Dave Parada is an excellent advisor. Extremely expensive, but they know what they’re doing. Dave Parada is an excellent advisor. More

professional and very friendly. i will recommend to other toyota owners. pls. start to wash the car again. covid is gone. no reason. i will recommend to other toyota owners. pls. start to wash the car again. covid is gone. no reason. More

2006 Camry LE - My alternator gave up. I had the car towed to Keys to get replaced. Next day I was called by the service advisor with the price of about $850.00 to replace the alternator I had the car towed to Keys to get replaced. Next day I was called by the service advisor with the price of about $850.00 to replace the alternator. I said to go ahead and do the work but asked for the old part. I was told that there was a core charge of $75.00 which I would have to pay if I wanted the old part. A core charge is only on REBUILT parts. I assumed I was getting a new alternator. Customers must be told prior to the service if the part is new or rebuilt. No one would tell me the hourly rate charged but labor was $250.00. Even a novice can change an alternator in an hour or less. Dealer is service is over rated, this repair could have been done for half the $850 I was charged by an independent mechanic. More

Sam Nejad, the service advisor, is very courteous and knowledgeable. He gives excellent service that makes me go back for my car’s maintenance service and other problems. knowledgeable. He gives excellent service that makes me go back for my car’s maintenance service and other problems. More