My experience at Keystone Chevrolet was quite unpleasant. The salesman was kind, but his manger/appraiser belittled me at every turn. He initially offered half the value of our trade in because the color “wasn’t sexy.”
He spoke to my husband over me- until I asserted myself as the person vested in the transaction. After a couple of hours, my husband and I decided to get lunch and discuss our options. Upon hearing this, the manager/appraiser made “one final offer” telling us we would not come back, as he has “been in this business for thirty years” and “knew we were going to shop around,” and he hoped we didn’t take his deal because he would lose money. I smiled and said we would probably come back- because I was truly considering his offer. Until his final comment, “I won’t hold this deal if you leave and come back,” while dangling my keys in front of me like a dog, was made. To which I continued to smile and say goodbye.
Maybe someday he will learn the power of his words because as he predicted, we shopped around, and he did lose money. We took our business to Jim Glover on the River, where our experience couldn’t have been more different. We were respected, all options and scenarios were presented, and we left in a brand new Traverse. Kindness and respect go a long way.