Their customer service is excellent when trying to sell you a car, but if you have a Volvo that no longer has a warranty, be prepared to pay thousands is overcharged repairs, as well as pricey software updates.
This is the closest Volvo dealership in my area, since there are no Volvo dealerships in Philadelphia. Therefore, I have, unfortunately, had to take my car to Berwyn Volvo several times and it has always been the same nonsense of them quoting and charging HIGH prices for simple repairs, maintenance and software updates. If you even call the service department to get a part number, they get an attitude if you are planning to order the part elsewhere.
Just the other day, I called to get a quote to have software updated, after I had a part replaced at another auto shop, and the guy who answered said he had to put me on hold to check. I immediately knew he was going to get back on the phone with some nonsense, and he certainly did. He quoted me $240 for "the software update and labor". Any time they use the word "labor", expect to get ripped off. Knowing he made that number up, I called the Volvo dealerships in Fort Washington and Cherry Hill, NJ and, of course, the prices were much lower!
That said, I will now drive over the bridge to New Jersey to get my car serviced from now on, rather than going to the Berwyn dealership. Since they are located on the Main Line and know people in that area have deep pockets, they take advantage of their customers who pay what they're quoted and don't bat an eye. But if you're someone who works hard for your money and appreciates HONESTY, stay far away from Berwyn Volvo.
And just to prove how much they could care less about their customers, I am certain I will get the same copied and pasted response that they post to everyone who doesn't give them a 5-star rating.