Keystone Volvo of Berwyn

Keystone Volvo of Berwyn responded

Merlin, we're delighted to have earned your recommendation! Thank you tremendously for sharing how much you appreciate the outstanding customer service our team delivers at Keystone Volvo of Berwyn, and we look forward to your next stop by!

Keystone Volvo of Berwyn responded

I'm disappointed to see this review and am concerned that we left the impression that we are willing to mislead our customers as this is certainly not the case. Windshield replacement can usually be done and driven home on the same day; however, with the below-average temperature and the fact that it was raining, we felt it was best for the repair's integrity to keep it in a warm, dry environment overnight. I apologize for any inconvenience this delay may have caused and will certainly address this matter with the team. In the meantime, I welcome you to give me a call if there is anything else I can do to help. Thank you, Benjamin Stein - General Manager - (610) 647-1800

amullens2000 responded

I would like to clarify the timeline here. I brought my car in on Tuesday at 915am. I sat in the waiting room for two hours. I was then told that they could not work on my car that day and it would have to wait until tomorrow (no explanation as to why). I asked MULTIPLE times "will the car be ready on Wednesday? I need the car for early Thursday morning". I was assured the car would be ready. At no time, was I advised that it might have to be kept overnight. If I was told that it was even a possibility, I might have had the opportunity to make arrangements. Instead I was told for the first time on Wednesday afternoon that it would be not be ready until Thursday. My wife was late to work on Thursday as a result and I was without a car for 2 and a half days for a repair that, according to you, should have been normally been done on Tuesday. There was no explanation as to why I was never advised on Tuesday that my car might not be ready until Thursday. When I asked for a discount on Wednesday afternoon after being informed that my car would not be ready (on what was a very expensive repair), I was told that I could come pick up the car (implied by her tone was that I could take my chances that the repair was dry enough and that simply asking for a discount was offensive). I just want to be clear that I was without my car for 2 and a half days with no explanation as to why it could not be worked on at all the first day, no loaner offered, no discount offered, and no explanation as to why I was told on Tuesday it would be ready Wednesday (even though I made sure to ask the representative multiple times if it would be ready Wednesday).

Keystone Volvo of Berwyn responded

Thank you for the great review! We are thrilled to hear that the Keystone Volvo of Berwyn team was able to assist with your vehicle and get the job done. We appreciate your support and hope to earn your business again down the road!

Keystone Volvo of Berwyn responded

Andrew, thank you for the great review! We are glad to hear that you are so confident in the Keystone Volvo of Berwyn team to get the job done. We appreciate your continued business and are looking forward to seeing you again down the road. Safe travels!

Keystone Volvo of Berwyn responded

We're happy to hear your buying experience went off without a hitch! Alan is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Keystone Volvo of Berwyn!

Keystone Volvo of Berwyn responded

We are thrilled that we could assist you with efficient, top-notch service! Thank you for trusting Keystone Volvo of Berwyn with your vehicle and your business. We hope to welcome you back again down the road!

Keystone Volvo of Berwyn responded

Thanks for the 5 star review! We're pleased that our team was so friendly, and thanks for giving Rich a shoutout. It makes us happy that he's so trustworthy and helpful. We appreciate your confidence in Keystone Volvo of Berwyn! See you next time.

Keystone Volvo of Berwyn responded

Thank you for this excellent feedback! We are delighted to hear that you're a satisfied customer. Safe driving from all of us at Keystone Volvo of Berwyn!

Keystone Volvo of Berwyn responded

Thank you for taking the time to share! We are very proud of our team, and it is great to hear that you had such an outstanding service experience working with Gregg, Rich, and Jon. We appreciate your confidence in us to get the job done and hope to see you back again at Keystone Volvo of Berwyn!

Keystone Volvo of Berwyn responded

Thank you for your confidence and loyal business, Jack! The entire Keystone Volvo of Berwyn team appreciates it, from the bottom of our hearts. Take care, and see you next time!