Back

Keystone Volvo of Berwyn

Berwyn, PA

4.8
604 Reviews

497 E Lancaster Ave

Berwyn, PA

19312

Directions

By Type

Showing 604 reviews

March 10, 2022

They lied to me about when my car would be ready. The service representative knew my car would have to cure overnight for a new windshield and decided to withhold the information so I would keep my More

by amullens2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edwin gregg
Mar 11, 2022 -

Keystone Volvo of Berwyn responded

I'm disappointed to see this review and am concerned that we left the impression that we are willing to mislead our customers as this is certainly not the case. Windshield replacement can usually be done and driven home on the same day; however, with the below-average temperature and the fact that it was raining, we felt it was best for the repair's integrity to keep it in a warm, dry environment overnight. I apologize for any inconvenience this delay may have caused and will certainly address this matter with the team. In the meantime, I welcome you to give me a call if there is anything else I can do to help. Thank you, Benjamin Stein - General Manager - (610) 647-1800

Mar 11, 2022 -

amullens2000 responded

I would like to clarify the timeline here. I brought my car in on Tuesday at 915am. I sat in the waiting room for two hours. I was then told that they could not work on my car that day and it would have to wait until tomorrow (no explanation as to why). I asked MULTIPLE times "will the car be ready on Wednesday? I need the car for early Thursday morning". I was assured the car would be ready. At no time, was I advised that it might have to be kept overnight. If I was told that it was even a possibility, I might have had the opportunity to make arrangements. Instead I was told for the first time on Wednesday afternoon that it would be not be ready until Thursday. My wife was late to work on Thursday as a result and I was without a car for 2 and a half days for a repair that, according to you, should have been normally been done on Tuesday. There was no explanation as to why I was never advised on Tuesday that my car might not be ready until Thursday. When I asked for a discount on Wednesday afternoon after being informed that my car would not be ready (on what was a very expensive repair), I was told that I could come pick up the car (implied by her tone was that I could take my chances that the repair was dry enough and that simply asking for a discount was offensive). I just want to be clear that I was without my car for 2 and a half days with no explanation as to why it could not be worked on at all the first day, no loaner offered, no discount offered, and no explanation as to why I was told on Tuesday it would be ready Wednesday (even though I made sure to ask the representative multiple times if it would be ready Wednesday).

March 01, 2022

Full PA inspection and Emission Check was done for $50 and, they even washed the car and provided me a loaner vehicle. Nice people, great service. More

by eckertmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Owens, Larry Murphy, Richard Barr, Gregg McDougall, Diana Lanshe
Mar 02, 2022 -

Keystone Volvo of Berwyn responded

Thank you for the great review! We are thrilled to hear that the Keystone Volvo of Berwyn team was able to assist with your vehicle and get the job done. We appreciate your support and hope to earn your business again down the road!

January 25, 2022

We purchased two Volvos from Keystone Berwyn and Doylestown in the past 4 years--we have been extremely pleased with the experience each time. We have gotten both cars serviced exclusively at Keyst More

by AndrewR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Lanshe
Jan 26, 2022 -

Keystone Volvo of Berwyn responded

Andrew, thank you for the great review! We are glad to hear that you are so confident in the Keystone Volvo of Berwyn team to get the job done. We appreciate your continued business and are looking forward to seeing you again down the road. Safe travels!

December 15, 2021

My salesmen Alan Kirsch was very professional and he genuinely cared about his customer. He made my car shopping experience absolutely great. I will gladly refer my friends to this dealership and Alan More

by Slepley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Kirsch
Dec 16, 2021 -

Keystone Volvo of Berwyn responded

We're happy to hear your buying experience went off without a hitch! Alan is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Keystone Volvo of Berwyn!

October 12, 2021

I was in and out. Everything was done very quickly and well. I’m happy More

by Kotek21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Barr
Oct 13, 2021 -

Keystone Volvo of Berwyn responded

We are thrilled that we could assist you with efficient, top-notch service! Thank you for trusting Keystone Volvo of Berwyn with your vehicle and your business. We hope to welcome you back again down the road!

October 08, 2021

I have been coming to this dealership for more than 23 years and wouldn’t think of using anyone else. They have always been very honest. The entire service department is very friendly. I also wouldn’t More

by Gladys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Owens, Richard Barr
Oct 08, 2021 -

Keystone Volvo of Berwyn responded

Thanks for the 5 star review! We're pleased that our team was so friendly, and thanks for giving Rich a shoutout. It makes us happy that he's so trustworthy and helpful. We appreciate your confidence in Keystone Volvo of Berwyn! See you next time.

September 20, 2021

Clean friendly, COVID safe. No hassle, employees believe in their product. Want to please customer. More

by pasquar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jurgensen
Sep 20, 2021 -

Keystone Volvo of Berwyn responded

Thank you for this excellent feedback! We are delighted to hear that you're a satisfied customer. Safe driving from all of us at Keystone Volvo of Berwyn!

September 18, 2021

The service advisers are excellent to work with. Gregg, Rich, and Jon are patient and professional in reviewing service needs and options. I’ve bought 4 cars from Keystone Volvo Berwyn over the past 20 yea More

by pauldeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan, Steve Owens, Larry Murphy, Richard Barr, Gregg McDougall, Diana Lanshe
Sep 20, 2021 -

Keystone Volvo of Berwyn responded

Thank you for taking the time to share! We are very proud of our team, and it is great to hear that you had such an outstanding service experience working with Gregg, Rich, and Jon. We appreciate your confidence in us to get the job done and hope to see you back again at Keystone Volvo of Berwyn!

September 12, 2021

Excellent service for over 6 years and 2 Volvos! The service department is the best I have ever used in 50 years. The work is always perfect. More

by Jack D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Owens, Larry Murphy, Richard Barr, Gregg McDougall
Sep 13, 2021 -

Keystone Volvo of Berwyn responded

Thank you for your confidence and loyal business, Jack! The entire Keystone Volvo of Berwyn team appreciates it, from the bottom of our hearts. Take care, and see you next time!

September 03, 2021

Needed an uncommon tire for my Volvo after damage. Not only did they have it in stock, but the price was virtually identiclemto The online vendors and they were able to mount and balance for me with no a More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service receptionist was very friendly and helpful!, Gregg McDougall
Sep 07, 2021 -

Keystone Volvo of Berwyn responded

We're glad we could make your service a breeze from start to finish, Alan. From all of us here at Keystone Volvo of Berwyn, thank you for your review, and see you next time!

...
9
...