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Keystone Volvo of Doylestown

Doylestown, PA

4.7
497 Reviews

235 S Main St

Doylestown, PA

18901

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Showing 497 reviews

January 25, 2022

The Service team is exceptional! They serviced the car and delivered on time to my full satisfaction. More

by Venkata.gummaluri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RYAN
Jan 26, 2022 -

Keystone Volvo of Doylestown responded

We are thrilled that our team took such great care of your vehicle! Thank you for trusting Keystone Volvo of Doylestown with your service needs, we hope to welcome you back again down the road.

January 11, 2022

Pete in the service department is a great person to deal with regarding any service issue related to your Volvo! I highly recommend using Keystone Motors in Doylestown’s service department! More

by lehrmanrph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Kelly
Jan 12, 2022 -

Keystone Volvo of Doylestown responded

Thank you for taking the time to review us! We are so glad to hear that Pete delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Keystone Volvo of Doylestown!

December 29, 2021

Always such a positive experience. They are great at answering all my questions of which there are many. I am so happy I bought my car there. Feel very confident about the service they provide and abo More

by grady5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Brian, Pete Kelly
Dec 29, 2021 -

Keystone Volvo of Doylestown responded

Thank you for your trust in us! We are happy that you always have a positive experience and that our team can answer any question you have. Your confidence in our work is much appreciated by the entire Keystone Volvo of Doylestown team!

December 28, 2021

Very informative regarding use of the car, showed me how to set up my garage door opener and answered my questions. Mike was very helpful in setting up an appointment when I had to reschedule. Service was t More

by Lorraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Pete Kelly
Dec 29, 2021 -

Keystone Volvo of Doylestown responded

Lorraine, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Mike and the team. Drive safely, and we hope to see you back again at Keystone Volvo of Doylestown!

November 20, 2021

We’ve been customers at Keystone Volvo for 24 years, We’ve been customers at Keystone Volvo for 24 years, they are the best; top notch! More

by birkenstockcatherine2701
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael , Pete Kelly
Nov 22, 2021 -

Keystone Volvo of Doylestown responded

Thank you for taking the time to review us, Catherine! We appreciate your business over the years and are happy to hear that you are so confident in the Keystone Volvo of Doylestown team. Drive safely, and we hope to see you back again down the road!

November 19, 2021

I'm on my 7th Volvo none purchased at Keystone but have gotten warranty service. I have promised myself NEVER to go back to Keystone Volvo or Volvo of Ft Washington for service & have/will never buy a veh More

by RF215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pete Kelly
Nov 22, 2021 -

Keystone Volvo of Doylestown responded

When two competing dealers try and resolve a customer issue, we believe that is the very definition of customer service. The only mistake made was poor communication back to you on how two competitors came to a conclusion to resolve your issue, and for that I apologize. If you have additional questions, please reach me directly. Thank you, Benjamin Stein, General Manager, (610) 647-1800

Nov 22, 2021 -

RF215 responded

A car dealer (especially for warranty work) should tell a customer if they determine that the root cause of the current issue is related to poor workmanship by another dealer in the past, and that the current issue will not covered under warranty......... then allow the customer to decide on how they would like to proceed vs 2 dealers talking then having the vehicle towed to the "poor workmanship" dealer for a 2nd attempt at the repair (hopefully without issue this time).........all without telling the owner of the vehicle what is going on. In some cases (like mine), after being educated, the vehicle owner may not want to go back to the "poor workmanship" dealer that performed the original repair work and caused the follow-on issue. After another tow my vehicle ended up at a 3rd dealer (of my choosing) and the issue is being taken care of with no money out of pocket by the customer. I did not pull the phrase "poor workmanship" out of my hat, it is the term used by the Volvo dealer that looked at my vehicle and determined that the current issue was not warranty eligible given Keystone Volvo caused the issue and that the root cause was "poor workmanship".

November 05, 2021

I usually am happy with the service dept at Doylestown. But I will say this time I was disappointed. My 2021 Volvo V90 has only been in my possession for 11 months since I custom ordered. I only put 10,00 More

by yu.jiyeon76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Craig, Mike Cluckey, Pete Kelly
October 28, 2021

I have been a customer for over 20 years, the staff has always been friendly and honest, I would not think of changing dealership. They are the best. More

by Clyde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cluckey, Pete Kelly
Oct 28, 2021 -

Keystone Volvo of Doylestown responded

Clyde - We can't thank you enough for your 20 years of business - wow! Thank you so much for being a loyal Keystone Volvo of Doylestown customer. Your support means a lot.

October 27, 2021

Service was quick efficient and reasonably priced. Pete does a terrific job taking care of me. More

by @
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Kelly
Oct 27, 2021 -

Keystone Volvo of Doylestown responded

Thank you for your confidence in Pete and our team! It is terrific to hear that you are a happy Keystone Volvo of Doylestown customer and we look forward to welcoming you back in the future.

October 26, 2021

Love Keystone Volvo of Doylestown. Their service department is the best. They’re professional, reasonable and totally reliable. Pete Kelly and Mike C know exactly how to have the service done right More

by Eyes0524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Kelly
Oct 27, 2021 -

Keystone Volvo of Doylestown responded

Thanks for giving the Keystone Volvo of Doylestown team a shoutout! We're happy that our service team has always been professional and reliable. We appreciate you giving Pete and Mike a shoutout. See you again next time.

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