We were recently in the market for a new car and were looking at the XC60. Paul Heisler was the first person we met at Keystone and he helped us greatly by walking through the details of the car and answering all the questions we had. This being our first Volvo, this was a rather long process for us as we were going through all details from car specifics, maintenance plans, locating the right model car with the desired packages. Through the entire experience, Paul was kind, knowledgeable and pulled in the right folks along the way to help us answer questions we had. Everyone else along the purchase process was exceptionally great and in the end, ee did indeed purchase the XC60. As someone whose profession is customer experience design, this was a great experience. Even when we ran into some snags (on our end) Paul and the folks at Keystone helped us navigate in a way that made the overall purchase experience wonderful. We recommend Paul and the team at Keystone wholeheartedly and look forward to a longstanding relationship with them in the future.