Kia AutoSport Columbus

BAD CUSTOMER SERVICE AT SERVICE CENTER I live about an hour from Columbus GA and I first discovered this KIA location about 6 months ago. It is a bit farther for me to drive, but upon the I live about an hour from Columbus GA and I first discovered this KIA location about 6 months ago. It is a bit farther for me to drive, but upon the first visit I was very pleased with the customer service, friendliness and organization of the entire service department. I was so impressed that I changed locations from the Albany to this particular store. I visited the store to get an oil change on today April 10, 2014 and everything was going pretty well...my husband made the initial contact with the service personnel. We were waiting and I had to get some items out of my car so I approached the desk to get the key from the personnel that were standing behind the counter. Upon arriving at the desk three persons were talking behind the desk and it seemed to be personal, but I politely waited until they finished their conversation. I stood there about 2 or three minutes and waited patiently for them to address me to see what I needed. After they completed their personal conversation I expected them to say something to acknowledge that was standing there, but they proceeded to look down and didn't even acknowledge me. I became irritated and stated to them that I had been waiting and that it was very rude of them not to acknowledge me the customer. The one man MR. JEROME SHEATS spoke out and said to me in a very rude way..."Well I was getting ready to go to lunch" as if me being there somehow irritated him. I told him that he probably should go since he had such a rude attitude. He just acted like he could "care less" about helping the customer (me) out. He just left and walked off. I really expected an apology or something like ..."I'm sorry mam, I'll be right with you, or sorry for not getting to you quicker" or something or just an apology for his rudeness, but he seemed to act as if he owned the place and it didn't matter. I began asking who the Manager of the store was and some did not even know his full name, which I though was rather strange. After about 10 minutes of searching for the general manager Mr. Ed Braun ( I even asked them to call him) he finally appeared and I explained the matter to him. He said he would speak to the man, but I got the impression that he wasn't going to do so. Later on I spoke with one of the managers of the service department and informed him, Mr. Kellly Facer, what happened. I told him I would not be coming back to this location as I was not treated well. He asked me to come back and he was the only one that really seemed to care about the customer. I hope that no one else has to go through this sort of treatment. I really don't know what happened to the staff I met a few months ago that treated me courteously and with kindness. I plan to write a letter to as many people as I can about my negative experience there and the rude treatment of Mr. Jerome Sheats. Mr. Sheats...you should really be ashamed of yourself...you should definitely not be in a position that deals with the public. You are a negative to the good name of KIA! More

excellence My experience at KIA was a great one everyone was friendly and my salesman went above and beyond to work with me and get me a great deal. My experience at KIA was a great one everyone was friendly and my salesman went above and beyond to work with me and get me a great deal. More

Went in to get oil change for my 2012 Forte and got a brand new Optima. Love it. Husband liked it so much he went and got him one the next day. brand new Optima. Love it. Husband liked it so much he went and got him one the next day. More

I bought my last two kia souls from him.and I new it wouldn't be my last so I went back got great deals..I'm enjoying the new car..I would recommend Kia to anyone and everyone..they wanna see ya in a Ki wouldn't be my last so I went back got great deals..I'm enjoying the new car..I would recommend Kia to anyone and everyone..they wanna see ya in a Kia lol More

Great Experience! Fast Process. No Gimmicks. Honest. Helpful. Did almost the whole transaction by the phone, didn't feel pressured. Would definitely recommend Phillip and the dealership to others. Helpful. Did almost the whole transaction by the phone, didn't feel pressured. Would definitely recommend Phillip and the dealership to others. More

Top notch customer service. The experience of buying a car with Eddie was phenomenal. He is cool. Im all smiles and I love my car! car with Eddie was phenomenal. He is cool. Im all smiles and I love my car! More

This dealership worked with me on price/ payments. I was absolutely amazed at how they treat their customer. I TRIED to do business with the KIA of LaGrange but they weren't willing to work with me on anyth absolutely amazed at how they treat their customer. I TRIED to do business with the KIA of LaGrange but they weren't willing to work with me on anything but a used vehicle(that was out of my single mother budget)!!! I will be recommending Kia Autosport of Columbus to anybody and everybody that i meet!. Thank you for putting a smile on my face :) More

My first new car and I must say I had a great experience. Jim Darity had me taken care of from the beginning. He went above and beyond to get me what I wanted and I thank him for that. Overall excellent expe Jim Darity had me taken care of from the beginning. He went above and beyond to get me what I wanted and I thank him for that. Overall excellent experience! More

Very pleasant experience! The whole staff was friendly and competent. My new Kia Soul rides beautifully and the warranty gives me peace of mind. I would recommend this dealership to all my family and f and competent. My new Kia Soul rides beautifully and the warranty gives me peace of mind. I would recommend this dealership to all my family and friends. More