Kia Cerritos

Sergio was very helpfully in getting me a reasonable price that I could afford. I was able to get the car I really wanted. price that I could afford. I was able to get the car I really wanted. More

The dealership awaiting area is pleasant. I feel comfortable been there and is clean and well maintained. comfortable been there and is clean and well maintained. More

I hope nobody has an experience like mine with the service department. My Kia Optima Hybrid completely shut down on me when I was driving into my driveway 2 weeks ago. I had it towed to the dealership service department. My Kia Optima Hybrid completely shut down on me when I was driving into my driveway 2 weeks ago. I had it towed to the dealership the very next day for what I was told would be "emergency services". I assumed this meant that my car would be looked at in a timely manner. As of today, I still do not have my vehicle back. It has been 14 days and counting. To make matters worse, not once has Kia of Cerritos reached out to me letting me know what is wrong with my vehicle. I have called the service center pretty much every day asking for an update. Every time I have been given the runaround. Either I am put on hold, my advisor is not available, or I simply cannot reach someone who can provide me with any useful information. Once I was even blatantly hung up on. The one time I did reach my advisor (on day 13) it was because I went through the Service Department Manager. On the phone, he told me that he needed to speak with the service technician to see what was going on with my car and that I would get a call back. I knew this of course would be a lie, which it was. I never received a call. This tells me that nobody had looked at my vehicle in the prior 12 days. Never have I been somewhere where my car has been completely neglected and where a service advisor provides absolutely no update. This has been the absolute worst experience I have ever had with a dealership. I hope there is another Kia dealership nearby, because I never want to deal with Kia of Cerritos again after this. More

Leo was great!Extremely attentive with us, very knowledgeable and friendly! 10/10 recommendations for Leo and the dealer! Didn’t take long, as expected when purchasing a vehicle! Thank you knowledgeable and friendly! 10/10 recommendations for Leo and the dealer! Didn’t take long, as expected when purchasing a vehicle! Thank you More

Great service, Nick is a fantastic service associate. Would return again for additional service on my Kia Telluride SUV. Top work is performed here at Kia Cerritos. Would return again for additional service on my Kia Telluride SUV. Top work is performed here at Kia Cerritos. More

Super helpful personal, Gearne Burn was very nice, he spent extra time explaining the and made sure I was happy with my Forte, you can tell when a salesperson is after your money or is willing to help. G spent extra time explaining the and made sure I was happy with my Forte, you can tell when a salesperson is after your money or is willing to help. Great service all the way around. More

Excepcional customer service; made my buying experience easy and smooth easy and smooth More

This dealership is top notch, called in to checking on my tires availability and 2 hours later I’m back on the road with 4 new tires. Receptionist was very friendly and helpful. tires availability and 2 hours later I’m back on the road with 4 new tires. Receptionist was very friendly and helpful. More