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Kia Cerritos

Cerritos, CA

4.7
1,152 Reviews

18201 Studebaker Rd

Cerritos, CA

90703

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Showing 1,152 reviews

November 12, 2020

When I say I came in to get service for my car I was in and out within a hour like Eddie Favela promised. He was very Professional with his service from the start to the end I highly recommend him when co More

by janetmarie19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Favela, Mark Near
Nov 13, 2020 -

Kia Cerritos responded

Thank you for the kind review Janet! Eddie is only a call away if any other questions arise. We appreciate that you chose us for service and we look forward to serving you in the future!

November 12, 2020

Great customer service. Had not plan on buying a car right then but Louis was able to get my Kia Soul EV upgraded to a new Sorento More

by derekfontenot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Near
November 11, 2020

Service was fast and accurate. They got me checked in right away and did the job that needed to be done. The car wash was nice too. More

by Golfdude528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall
Nov 13, 2020 -

Kia Cerritos responded

That is great to hear! Thank you for choosing Kia Cerritos! We appreciate your business and look forward to serving you in the future!

November 10, 2020

Dealership is clean, friendly staff! Randall Heyward is the best! Always takes care of me. My car is always taken care of when I go there. More

by Mercy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Heyward
Nov 13, 2020 -

Kia Cerritos responded

We are so happy that we could provide you with the best service at your last visit. Randall is only a call away if you need anything. We value your loyalty and look forward to serving you in the future!

November 07, 2020

Mr. Smyth the service advisor was extremely professional and courteous. The service was done when the advisor estimated the time it would take. He texted for updates. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Near
Nov 13, 2020 -

Kia Cerritos responded

That is fantastic to hear! We are so happy that you enjoyed your recent experience with us. We appreciate your business and look forward to serving you in the future!

November 06, 2020

I always receive exemplary customer service here. A professional team which handles such high volume of customers but still giving me a personal touch. Alberto helped out during my visit and was a ple More

by crashoverride73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: Alberto Olivera
Nov 13, 2020 -

Kia Cerritos responded

Thank you for the kind review! We really appreciate your loyalty! We are so happy that you enjoyed your recent visit with us and we look forward to serving you in the future!

November 04, 2020

Great customer service. Had not plan on buying a car right then, just wanted to see the 2021 models, Mark and Leo was wonderful! Had difficulty deciding on the color I wanted but was happy with the colo More

by dwillia123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Mendez, Mark Near
Nov 13, 2020 -

Kia Cerritos responded

Thanks for choosing us to make your big purchase! We are so happy that we could assist you and we hope that you will check out our service department when it's time for your first oil change! We value your business and look forward to serving you in the future.

November 03, 2020

Travis is one of the greatest service advisors on the Kia sports team. He always keeps a smile on a customer's face never disappoints. Never keeps me waiting for a service advisor to come and provide custome More

by Kiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis , Mark Near
Nov 13, 2020 -

Kia Cerritos responded

Well we LOVE that you feel you are receiving exceptional service from Travis! Thank you for choosing KIA Cerritos for your maintenance. We value your business and look forward to serving you in the future!

November 03, 2020

Great customer service. Always keeping you updated on everything and always friendly... always treating you like family. Great experience especially with service tech Eddie Gonzalez. More

by Mikefh89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez, Mark Near
Nov 13, 2020 -

Kia Cerritos responded

We are so happy to hear that we exceeded your expectations at your last visit with us! Eddie is only a call away if you have any other questions. We value your loyalty and look forward to serving you in the future!

November 02, 2020

They were fantastic, from beginning to the end, the best price and best service and no nonsense like other dealers, they do what they say! More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie, Christine and Fatima, Mark Near
Nov 13, 2020 -

Kia Cerritos responded

That is so great to hear Kelly! Thank you for the excellent review! We value your business and look forward to serving you in the future!

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