Lance was fantastic, and made it all very easy. I was dreading this process, getting cold feet quite a few times because I thought it was going to be a long, drawn out process. But it was quite the opposite. I had already done a lot of research and knew exactly which car and which trim (Niro EX) I wanted, and Lance was very knowledgeable and accommodating. This was my first time buying a new car, and I definitely walked away feeling happy, and somewhat in disbelief that it was done. The finance guy (Jason) was also great, he didn't try to push anything on us, and made it short and sweet. Even after the deal was done, and it was well after closing time, Lance made sure everything was perfect before I left (he even helped me figure out the GPS so I could get home). I definitely recommend this dealership to someone who is scared of dealerships, and the whole car buying process.