Kia Country of Savannah

TL;DR: Sales was great. Service ignored my rental company, misdiagnosed a problem they likely caused, made me wait two months for an appointment that put my car past warrant Service ignored my rental company, misdiagnosed a problem they likely caused, made me wait two months for an appointment that put my car past warranty, then took back a warranty offer they told me would never expire. I'm a laid-back person and almost never write reviews like this, but Kia Country of Savannah's service department is the worst experience I've had with any business after a purchase. To be fair, sales was excellent. They got me the car I wanted for $1 under my asking price and matched my previous monthly payment. The problems started when I needed service. At about 60,000 miles, my engine threw a rod. The replacement engine was backordered, which I understand, and the car was in the shop for two to three months. Service was supposed to handle my rental, but they never returned the rental company's calls. The rental company kept calling me for updates on my own repair every week. About 5,000 miles later I heard a clicking noise. Service said I needed a new alternator and battery. A second mechanic showed me the test printout: both were fine. The real problem was a broken pulley on the A/C compressor, probably damaged when the engine was replaced. At about 75,000 miles my check engine light came on. I read the code myself (P0420, catalytic converter), called service, gave them the code and my mileage, and asked for an appointment. The earliest they had was two months out. When I finally brought the car in, it had 80,020 miles, and the warranty ended at 80,000. Their tests confirmed the catalytic converter needed replacing, but they said it wasn't covered. That was despite my calling them with the exact code well under 80,000 miles, and the only reason I was over was their two-month wait. After checking with the district service manager, they offered a partial claim: parts covered, I pay labor. I said I needed time to see if I could afford it, and the service advisor told me to take my time because the claim never expires. When I called back to schedule the repair, they had to check with the district manager again. He decided the claim he'd already approved was no longer valid. From now on, I'm going to tell every single person who even tangentially mentions buying a car to never, under any circumstance, purchase a car from Kia Country of Savannah. A great sales experience means nothing when the service department is this bad. More

My vehicle is in now for the third time for the exact same reason. Want to charge me again for a diagnostic check for the exact same thing. The canceled my appointment set for July 22nd and rescheduled same reason. Want to charge me again for a diagnostic check for the exact same thing. The canceled my appointment set for July 22nd and rescheduled for July 31, and are now telling me i don't have an appointment for this day. They have been patching and "band-aiding" the issue with my vehicle as it is getting close to 60K miles and the warranty running out. I wonder what happens next!!! Ridiculous More

Great advisor! will definitely be coming back soon. I will be recommending this location to my friends. will definitely be coming back soon. I will be recommending this location to my friends. More

I purchased my first brand new vehicle from kia Country of savannah. It was recently brought to my attention that the vehicle I purchased from here has illegal tint from an officer who cited me for the off of savannah. It was recently brought to my attention that the vehicle I purchased from here has illegal tint from an officer who cited me for the offense. I reached out to the sales manager edwin to see if anything can be done as I will be left with the charge to remove the tint and the ticket cost. All that was offered to me was "advice" to take it to a tint shop and see if they can remove it or just peel it off myself or trade it in. For the most part, I have been satisfied with my purchase, but the customer service has left a lot to be desired. He also told me he was not going to pull any records to see if there is any proof of a tint on the vehicle. Was also informed they had no pictures of the vehicle when they received it. Didn't even want to lift a finger to work with me. I dont see myself purchasing my next vehicle from here after this experience. Maybe I would be treated better if I purchased a $50,000 car instead of a $25,000 car. More

I went to Kia On Jan 16 for their sales event, which I was told by the sales rep. Patrick that I won gift card, but they didnt have them on hand; he said I could come back that afternoon or he would mail was told by the sales rep. Patrick that I won gift card, but they didnt have them on hand; he said I could come back that afternoon or he would mail it to me. Since I couldnt come back I said mail it. Well 2 weeks past no gift card, so I called them, the receptionist said she would check into it and will call me 'right' back; I waited until now to say if these friendly and polite people of Kia cant keep there word about an gift card or calling back. I would not trust them about their vehicles. I know this was a sales event. but even though I was not going to buy, they should have kept their word More

Had great service with friendly staff. Free coffee, snacks, and car wash are nice bonuses. Free coffee, snacks, and car wash are nice bonuses. More

Salesperson was extremely helpful and polite. Finance manager was very thorough and also very friendly and polite. Would definitely go back and also recommend them to other people. Finance manager was very thorough and also very friendly and polite. Would definitely go back and also recommend them to other people. More

The Kia service crew got my car in at the time of the appointment and didn’t leave me waiting all day. They did a great job and explained what would need to be done next time. appointment and didn’t leave me waiting all day. They did a great job and explained what would need to be done next time. More

Great experience with knowledgeable and helpful staff at Kia Savannah. Thank you all for the help Kia Savannah. Thank you all for the help More

Mr. Lassiter was very helpful and worked hard to get me the best deal for my money. the best deal for my money. More