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Kia Downtown LA
Los Angeles, CA
2,387 Reviews
See How We Make the Difference at Kia Downtown Los Angeles
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,387 reviews
September 28, 2025
I want to share my experience with Elizabeth at Kia Downtown LA. (09/27/2025) On Saturday, I came in for service. I was told the repair could not be fixed right away, so I needed to leave my car. Downtown LA. (09/27/2025) On Saturday, I came in for service. I was told the repair could not be fixed right away, so I needed to leave my car. Because of that, I requested a rental car. In the past, another staff member had helped me immediately and provided a rental car on the same day. However, Elizabeth did not even check availability and quickly told me it was not possible. When I explained that I had received a rental before, she frowned, looked annoyed, and made me feel like I was bothering her. She told me to just go home and wait for a phone call after they check, but no help was actually given. The next day, I even received a message saying I “missed my appointment,” which is completely false. I followed her instructions, but instead of helping me, I was dismissed and marked as a no-show. This shows poor customer service, lack of effort, and unprofessional behavior from Elizabeth. Kia Downtown LA needs to improve staff training and make sure customers who bring in their cars are treated with respect and proper support. More
by melonba2
Employees Worked With
Elizabeth
September 27, 2025
I cannot thank service advisor Mike Avanecian enough! If you have any issues with your vehicle do yourself a favor and work with him. His communication skills and professionalism are unmatched. He got st If you have any issues with your vehicle do yourself a favor and work with him. His communication skills and professionalism are unmatched. He got straight to the point which I appreciate, kept me updated every step of the way. Was easy to reach for any questions I had and was very transparent with me since day one. My vehicle was ready much earlier than I anticipated. 10/10 service! Much better than anyone else I’ve worked with at Kia DTLA Service. More
by Noemi Vera
Employees Worked With
Mike,Avanecian
September 17, 2025
I have been going to Kia downtown for 10 years this is are 3 vehicle. 2025 sportage. Took it in for service September 15 excellent service and help Michaela explained everything to me . Took her time she are 3 vehicle. 2025 sportage. Took it in for service September 15 excellent service and help Michaela explained everything to me . Took her time she was kind an definitely will request her . When I return. More
by Drebird45
Employees Worked With
Michella
August 31, 2025
I was repeatedly given inconsistent answers by the service staff as to what was wrong with my vehicle and when it would be ready. I was told by service staff that the mechanics were not experienced, a service staff as to what was wrong with my vehicle and when it would be ready. I was told by service staff that the mechanics were not experienced, and that i could come get the vehicle within 1-2 days. i did not receive my vehicle until 7 days later. the issue with my car? nothing, i brought the car to this dealership to see if i would need a wheel alignment, and to repair a recently damaged window seal. at the end of the 7 day period what service had they done to my vehicle? again, nothing. they told me they changed the oil (which had been done a week prior and not asked of them) ordered a new window part to which i would have to return 4 days later to get installed on the vehicle, and that they had completed a diagnostic. 7 days. it took this dealership 7 days to tell me they ordered a new part and changed my oil. there is a long list of other inconsistency’s and issues that arose with this interaction, wether it be them not being able to find my car when i came to pick it up (i had to use my app to find it, and it was parked some place a few blocks away, with a different number service tag on it) or the constant time assurances that turned out to be false. this entire experience was disappointing and left a bad taste in my mouth for this “BRAND NEW STATE OF THE ART DEALERSHIP” as said by the robot voice on the phone when you call in, which i did plenty of because nobody called me with answers regarding my vehicle status and service. I could go on, to explain how bad this experience was, but to be honest, i have better things to do, that including regaining the time i lost during the total of 9 days they had my car. So i will end with this, If you expect the bare minimum of communication, service, and competency that is standard when dealing with a business, go to any other kia dealership in los angeles because you will not find it at Kia DTLA. More
by Dave
Employees Worked With
August 04, 2025
I had a fast and pleasant experience getting my car from Kia downtown thanks to Eli , I recommend people to go through Eli very helpful. I will be bringing my family and friends to Kia downtown to see Eli f Kia downtown thanks to Eli , I recommend people to go through Eli very helpful. I will be bringing my family and friends to Kia downtown to see Eli for a car thanks . More
by Latoyafoster
Employees Worked With
July 29, 2025
Mike Avanecian at Downtown Kia. His exceptional customer service truly sets the standard for what everyone should aspire to. Mike kept me informed every step of the way during the s His exceptional customer service truly sets the standard for what everyone should aspire to. Mike kept me informed every step of the way during the service of my vehicle, which made the entire experience seamless and stress-free. While I waited, he created a welcoming atmosphere in the upper waiting area that made me feel completely comfortable. Mike is not just a service department adviser; he is the epitome of outstanding customer care, and I am grateful for his dedication and professionalism. If you need to have your KIA vehicle serviced, make sure you ask for Mike! A huge “Thank you” to Mike, for going above and beyond! More
by SP
Employees Worked With
Mike Avanecian
May 16, 2025
Eli was a good salesman he said was gonna get me approved and he did .. thank you so much Kia and he did .. thank you so much Kia More
by Grickeyta28
April 01, 2025
Excellent customer service, did my whole deal with Maya and she was great! Would definitely recommend getting your next Kia with her! and she was great! Would definitely recommend getting your next Kia with her! More
by Mr. Lee
Employees Worked With
December 12, 2024
Mr Eric Espinoz,is a very friendly person he helps you answers your question when you don't understand, his customer service in outstanding, will recommend KIA OF DOWNTOWN. TO ALL MY FRIENDS ,,HAPPY HOL answers your question when you don't understand, his customer service in outstanding, will recommend KIA OF DOWNTOWN. TO ALL MY FRIENDS ,,HAPPY HOLIDAY More
by vernalee1130
Employees Worked With
Verified Customer
