Kia Downtown LA

Great, fast and convenient service I dropped off my car early for my appointment and within the time I was there to sign my paperwork, they had already put my car up and were able to sh I dropped off my car early for my appointment and within the time I was there to sign my paperwork, they had already put my car up and were able to show me what was wrong and what I needed. The free gourmet coffee and danish was nice too! I had to leave for work after my drop off and they scheduled a ride for me. My brakes were fixed that day and I picked my car up after work. More

Great service, fast and easy. Once I pulled up someone greeted and registered me right away. I also got a free first time oil change service coupon. I did not have to wait long. Th Once I pulled up someone greeted and registered me right away. I also got a free first time oil change service coupon. I did not have to wait long. The waiting room was great with the comfy chairs, vending machines and TV. Also I was not pressured to buy anything that my car didn't need. Great experience overall, thumbs up More

Love it Very helpful to my needs help with my car budget. I love this dealer ship plan to coming here always thank you for approving me again. Very helpful to my needs help with my car budget. I love this dealer ship plan to coming here always thank you for approving me again. More

New year, new car!! I was in desperate need of a new car, and Fred was able to hook me up with a great deal on my Kia Optima. My experience was fast, easy, and I couldn't I was in desperate need of a new car, and Fred was able to hook me up with a great deal on my Kia Optima. My experience was fast, easy, and I couldn't be happier with my purchase! More

Great! I worked with Mr. Octavio, who was wonderful! We didn't spend any idle time and didn't haggle very long over pricing. He multi-tasked with other depa I worked with Mr. Octavio, who was wonderful! We didn't spend any idle time and didn't haggle very long over pricing. He multi-tasked with other departments (which saved us time) and was very accommodating to our needs. More

It was great! First time leasing a car Brittany was a great help and extremely friendly :) I was able to get the deal I was looking for thanks ! First time leasing a car Brittany was a great help and extremely friendly :) I was able to get the deal I was looking for thanks ! More

Friendly Service They had the car I was looking for. No pressure, very helpful and kind. No long waits, we were done in under 2 hours. Everyone from the person who a They had the car I was looking for. No pressure, very helpful and kind. No long waits, we were done in under 2 hours. Everyone from the person who answered the phone to the salesman and the financial guy was very nice and professional. More

Sergio the sales manager Cancelled my loan with the bank. Very disappointed because the manager SERGIO cancelled my loan with Bank, just because we ask to the financial person, Steven about why the contract Very disappointed because the manager SERGIO cancelled my loan with Bank, just because we ask to the financial person, Steven about why the contract has a different car price, and it was almost $1,500 more, Steven told us to don't sign and wait until the next day to speak with the general Manger and SERGIO to find out why the dealer wasn't given me the advertiser price, because on his knowledge we should get the advertising price he told us don't worry just wait a few hrs and you will have you car tomorrow all clean and ready to take it with us but...we came back the next day and a rude, unprofessional, aggressive and unacceptable manner Sergio told us that he cancelled the loan calling to the back just because we didn't sign the contract the night before we made the deal, and the way he wants. So he gave me my downpayment back and i ask him if I can speak with the general manager and he told me , " you don't have razon to speak with the general manager, I am here the only one who's is in charge and I can cancel any credit because I am the one who got it for you", when I told him why you are afraid that I speak the the GM he came back to me getting to close to my face and in a threat way he told me I am not afraid of anyone or anything I can do whatever I want here because I am on charge." It was my first time in your property because a friend of my wife recommend your store. Very dissapointed. Hopefully you have a talk with your manager because he is making your deal walk away. More

Very happy with our new 2016 Kia Soul purchase Mr. Aaron Qawasmeh was the perfect salesman for our happy purchase of a 2016 Kia Soul on Monday. He is a true gentleman and went out of his way to ins Mr. Aaron Qawasmeh was the perfect salesman for our happy purchase of a 2016 Kia Soul on Monday. He is a true gentleman and went out of his way to insure our Kia purchasing experience was more than satisfactory, just as he promised it would be. More

Would give zero stars if possible Would give zero stars if possible Purchased new optima here a year ago and had a great experience, yet now that the salesperson and finance manages Would give zero stars if possible Purchased new optima here a year ago and had a great experience, yet now that the salesperson and finance manages left the customer service has taken a turn for the worst. Spent an 2 hours on hold with several disconnections just trying to talk to a finance manager. Finally, Eloy one of several finance manager comes on and is of no help at all. Basically telling me to figure it out myself and go pound sand. Great... I will not be coming back ever, I cannot wait until my lease is finished. DON'T BUY HERE AN EXPECT TO BE TAKEN CARE OF. More