Kia Downtown LA

When i went to kia downtown la it Was a fast and i had great service! great service! More

The smoothest car buying experience I've ever had—and I've bought a LOT of cars! My salesman Damian was fantastic. I felt like I was the only customer he had and I learned later he'd sold FIVE cars tha I've bought a LOT of cars! My salesman Damian was fantastic. I felt like I was the only customer he had and I learned later he'd sold FIVE cars that day! More

Second time I've gotten the car I wanted here. Always great, thanks juan for meeting us up and your boss making the calls to get the car. Always great, thanks juan for meeting us up and your boss making the calls to get the car. More

thank you for your service, i would like to recommend kia service to the people i know . service to the people i know . More

I cannot rate Roxana because I really didn't spend more than 5 minutes with her. The team at Kia DTLA was great to work with and they persevered through some tough times to finance the vehicle. That was than 5 minutes with her. The team at Kia DTLA was great to work with and they persevered through some tough times to finance the vehicle. That was impressive. They could improve some on their handoffs from person to person. It was confusing to me on who to call for what. I worked with 3 people on the sales side, 2 people on the finance side. Other than that, though, I like the team approach and they were all enjoyable and personable. Thanks for your assist to make my new car a reality. More

Mike Avanecian in the service department did a great job and took care of all the recalls that were on my car. He communicated everything that would be done and responded to my texts in a timely manner. Wo and took care of all the recalls that were on my car. He communicated everything that would be done and responded to my texts in a timely manner. Would definitely come back to DTLA Kia for more service needs in the future. More

Overall is good. The wait time is quite long i had to wait bout 2 hours , The wait time is quite long i had to wait bout 2 hours , More

Great service, very professional and knowledgeable. Julie was so helpful going through recommended services for my car. Julie was so helpful going through recommended services for my car. More

Communication from my advisor was the worse! !! I never got an update on my vehicle.. I only got sent a link of the repair cost and if i accepted or declined it. My advisor never called me to go !! I never got an update on my vehicle.. I only got sent a link of the repair cost and if i accepted or declined it. My advisor never called me to go over the quote or findings! When i declined the $2700 my advisor never called me. When i called close to end of business day i was told my vehicle was still not ready but my advisor had left for the day and was going to be out the next day. When i asked if anyone else can release my vehicle i was told “there was still a diagnosis pending” i got upset and told them that i checked my Kia app and noticed my vehicle was parked outside the service center! I called the next day to speak to the Operation Manager, left a voicemail and still have not been called back! More

Overall is good. The wait time is quite long as I waited for 2.5hours. But the people are nice here. The wait time is quite long as I waited for 2.5hours. But the people are nice here. More