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Kia Downtown LA
Los Angeles, CA
2,380 Reviews
See How We Make the Difference at Kia Downtown Los Angeles
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,380 reviews
June 26, 2024
I scheduled my service for this day to have my recall service done. Not only was I quoted a different time (1.5 hours) than it actually took (3+), then they spent time doing a service that I didn’t come service done. Not only was I quoted a different time (1.5 hours) than it actually took (3+), then they spent time doing a service that I didn’t come for, before telling me that they didn’t have the part they needed for the actual service I came for in the first place. When I told Mike A. this, he couldn’t even look me in the eye. He didn’t say anything when I said, “this is why I scheduled my appointment for this day in the first place. I was told it would be done today.” Then, I was told it would be done in half an hour - I’m getting it done at another service center who quoted me 2 hours. They are disorganized and untrustworthy. More
by sadeayodele1
Verified CustomerEmployees Worked With
Mike A,
June 26, 2024
Poor service. Lazy service members who don't follow up. I took my car in so Kia could check the anti-theft update. The service rep Jonathan Zelaya acted as though Lazy service members who don't follow up. I took my car in so Kia could check the anti-theft update. The service rep Jonathan Zelaya acted as though he and Kia Downtown were doing me a favor. Completely unprofessional. Claimed to have no knowledge that Kia North America was sending out a tech, although the corporate office had coordinated with the local office. Had to waste a lot of time calling corporate to see if they were going to show up. Manager was too unconcerned to talk. Once again both parties failed to put the anti-theft sticker on the car. More
by Gregorymantell
Employees Worked With
Jonathan Zelaya
June 26, 2024
We had an excellent experience all around at Kia DTLA! Adam was so helpful and a pleasure to work with! He made getting me new car so easy and stress-free! He helped us with every step along the way to Adam was so helpful and a pleasure to work with! He made getting me new car so easy and stress-free! He helped us with every step along the way to get the car we wanted. His professionalism and friendliness is unmatched! Thank you for everything! More
by BOBBYTEPP
Employees Worked With
June 25, 2024
Great service! Very efficient process. We pre-negotiated, submitted all paperwork online, in and out of the office within 1 hour. Car was washed, fully fueled and r Very efficient process. We pre-negotiated, submitted all paperwork online, in and out of the office within 1 hour. Car was washed, fully fueled and ready to go for us. Definitely will be back More
by angelamhui
Employees Worked With
June 24, 2024
Lack of communication and I’d have to text every day to hear updates on my car even though they said I’d hear back from them that day. Only reason I’m going back is because the part they ordered came back hear updates on my car even though they said I’d hear back from them that day. Only reason I’m going back is because the part they ordered came back in stock and I don’t want to go through this whole process at another service center. More
by Rob
Employees Worked With
Oscar
June 24, 2024
I am disappointed with the service I received at the dealership recently. My car was in your service department for three weeks, and when I picked it up, I was told that the recall I had brought it in f dealership recently. My car was in your service department for three weeks, and when I picked it up, I was told that the recall I had brought it in for had been performed. However, I recently received a call informing me that the recall had not, in fact, been performed. I am concerned about the accuracy of the diagnostics performed for the check engine on my car. I took it to another shop and what they diagnosed does not seem to match what is wrong with the engine or the check engine light. More
by ardavan4
Employees Worked With
Mike
June 24, 2024
Great customer service ! Everyone at Kia Downtown LA made our car buying experience easy and stress free. Everyone at Kia Downtown LA made our car buying experience easy and stress free. More
by JANE_ACEVEDO
Employees Worked With
