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Kia Downtown LA
Los Angeles, CA
2,381 Reviews
See How We Make the Difference at Kia Downtown Los Angeles
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,381 reviews
Verified Customer
March 24, 2024
Confirmation appointment only listed time of appointment- address for maintenance not provided (had to find it on google maps). When I entered the maintenance dep't, there is not a clearly designated place address for maintenance not provided (had to find it on google maps). When I entered the maintenance dep't, there is not a clearly designated place to check in; one of the maintenance techs approached me to inquire if I had an appointment and let me know someone would be with me shortly. A gentleman did help me after a couple of minutes. His interaction was courteous, but he was not informative. He informed me there were 2 recalls for my vehicle, but did not elaborate on what the recalls were. He asked if I wanted to do both and I replied that it depended on how long that would take. He informed me it would be about 2 hours. I responded that was fine, but still no specific information about the recalls was ever provided. The service invoice states "C 01K1ZMISC1 MANDATORY OPERATION I have been advised and I have removed everything of value from my vehicle. I understand that Kia Downtown LA will assume no responsibility for the loss of damage of articles left" This was never verbalized to me. My vehicle was ready in about 2 hours, wherein I received a text message and email to inform me that it was ready for pickup. Upon arrival, I noticed that vehicles that had completed maintenance are all double parked along the street. This is deeply concerning- how is Kia ensuring vehicles are safe and who will handle citations if the city of LA chooses to enforce parking laws? When I entered the service dep't I was quickly given my paperwork, but I had to ask where or to whom do I go to get my car? The gentleman quickly pointed at the front area (a small podium w/ an umbrella) and told me to go there. I went there and waited for a few minutes and eventually got tired of employees walking by and not acknowledging me, so I asked someone where should I go? He said "Go inside to the cashier and then come back here." This was a bit of a waste of time and should have been made more clear to me. I went inside and the cashier processed my paperwork. I went back to the person retrieving vehicles and showed him my paperwork; he then proceeded to fetch my car (which was double parked down the street). If I knew my vehicle would be left double parked on the street, liable to get damaged, broken into, or cited, I would have scheduled service at another location. I know staff are busy, but Kia service dep't leaves much to be desired. I would not want to revisit this service center, and this experience only strengthens my resolve to never purchase a Kia again. More
by Kia soul owner 2024
Employees Worked With
Maykel
March 23, 2024
Excellent staff well organized very helpful efficient very friendly fast nice informed clean establishments loved it very friendly fast nice informed clean establishments loved it More
by THERESAMONICA60
Employees Worked With
March 22, 2024
Customer service was outstanding they made sure I had everything I needed and wanted. Elizabeth was so kind to go detail through detail with me about the maintenance that was serviced. everything I needed and wanted. Elizabeth was so kind to go detail through detail with me about the maintenance that was serviced. More
by NATHANPAUL2828
Employees Worked With
Elizabeth Ramirez
