Kia Downtown LA - Service Center

I went to this dealership for a recall. The Kia advisor was helpful and was able to accommodate and address my concerns during my visit. The Kia advisor was helpful and was able to accommodate and address my concerns during my visit. More

Helpful information everytime it’s needed and accomadating with appointments however when calling parts department there is a bit of a pit fall but over all 10/10 accomadating with appointments however when calling parts department there is a bit of a pit fall but over all 10/10 More

Not the best but it's convenient for me. If you have recalls they are perfect! When I have issues with my brand new 2023 kia telluride they can never find the cause. I was recently there due If you have recalls they are perfect! When I have issues with my brand new 2023 kia telluride they can never find the cause. I was recently there due to 2 recalls. I had an appointment but didn't receive any help until 30min after arriving in line. I was the second vehicle. More

"I had the absolute pleasure of working with Julie as my car advisor, and I must say, she truly exceeded all my expectations! Julie's expertise, patience, and dedication made the entire car oil change s my car advisor, and I must say, she truly exceeded all my expectations! Julie's expertise, patience, and dedication made the entire car oil change seamless and stress-free. I highly recommend Julie to anyone looking for a trustworthy and skilled car advisor. She's a true asset to her profession, and I'm grateful for the outstanding service she provided. Five stars isn't enough - Julie deserves a ten-star rating! More

Horrible service very unprofessional I was cheated out of 1100 dollars my car is still in there shop on and off for 2 months.. no one has called or given me any estimated time for the repairs to get done. I 1100 dollars my car is still in there shop on and off for 2 months.. no one has called or given me any estimated time for the repairs to get done. I paid 1100 dollars for transmission services that I would have not needed if they had did there job efficiently.. they have been a headache and very stressful to have to deal with from the owner to the manager and everyone eles in between that I had to deal with.. I would never recommend them to anyone except satan he would have a great time there.. More

Provided me with accurate wait time and excellent customer service throughout the time they were doing my oil change! customer service throughout the time they were doing my oil change! More

Desiree and her mechanical are awesome. The tech and her sent me a video of the work my vehilce needed. It was like I was there. The tech and her sent me a video of the work my vehilce needed. It was like I was there. More

Elizabeth was a pleasure to work with and accommodated me extremely well. I'll definitely be coming back to work with her extremely well. I'll definitely be coming back to work with her More

I love the customer service they war great & the communication was real good fast service communication was real good fast service More

Kia was able to accomadate me. I dropped off my car about an hour earlier than my appointment time. Service was as advertised. I dropped off my car about an hour earlier than my appointment time. Service was as advertised. More