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1,133 Reviews of Kia Downtown LA - Service Center
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September 10, 2021
I went to Kia services of Downtown LA because of a strange sound my car was making. An associate told me that it was caused by a damaged tire. I agreed because the driver's side tire had a small round strange sound my car was making. An associate told me that it was caused by a damaged tire. I agreed because the driver's side tire had a small round bump on the side. They told me that they did not have the tire in stock and to come back a few days later. I returned (2nd visit) and after an hour and a half, they told me that the new tire was damaged and they would have to order a new one and to come back another day. I returned (3rd visit) and waited for 30 mins and then they came and told me that the warehouse sent them the wrong tire and to come back another day. I returned (4th visit) and waited an hour and a half until the tire was replaced. I got home and noticed that the driver's side tire (the damaged tire) was still there and they actually replaced the passenger side tire (a good tire)!! I go back (5th visit!!) and they offer to check the dumpster (or wherever they place old tires) and reinstall the tire to the car. I reluctantly agree. They offered a free oil change, which at this point felt more like a slap in the face. I checked the car and noticed that the tire has a larger than usual gap in the section between the tire and the rim. I can tell the tire's integrity has been compromised and I no longer feel safe driving my Kia. I am highly dissatisfied with the service and would prefer to have a new tire installed in place of the one picked up from their throw-away section. I lost a good tire thanks to Kia services and I would expect a replacement tire in return. At this point I am stressed and no longer have peace of mind. I need something to be done about my tire as soon as possible and I also need it to be on record that my tire was improperly taken out and reinstalled in case of a future accident relating to the tire. Kia services management did not satisfy my customer needs and left me feeling lost and anxious. I hope that Corporate can do something to rectify this stressful and potentially dangerous situation that I am currently in. I have already called about the issue, but I felt the need to leave a comment on record in case of a potential tire related accident. More
by JAIMEZ87
Verified CustomerEmployees Worked With
Manager
Helpful September 10, 2021
They should come get the customer when your car is done not sit there guessing if it's finished. Advisor didn't even know the car had a cvt not sit there guessing if it's finished. Advisor didn't even know the car had a cvt More
by ETHASAV
Employees Worked With
September 10, 2021
Time and efficiency are the words to describe the service. I was greeted the representative was quite effective and also helpful. My vehicle was delivered on time and the vehicle works well service. I was greeted the representative was quite effective and also helpful. My vehicle was delivered on time and the vehicle works well More
by ROBINBRERETON1
Employees Worked With
Other Employees :
Frankie Garcia, Brandon Elsafty, Brian Barajas
September 09, 2021
I went in to get a second inspection on my vehicle for burning oil. I was told that 1 quart of oil was normal per 1000 miles. I was shown paperwork stating that. I asked if i can get a copy for my records burning oil. I was told that 1 quart of oil was normal per 1000 miles. I was shown paperwork stating that. I asked if i can get a copy for my records to ensure i was protected from any damages based on this decision. The rep helping me became irritated due to my request. He went to grab me a copy and then came back saying he didn’t have to give me a copy because it was only for their technicians. His body language showed he didn’t want to help me and told me there was nothing he can do to fix it. More
by Trojan
Employees Worked With
Emanuel
September 03, 2021
Great service! I was able to make an appointment quickly and appreciated Emilio walking me through the work I needed on my car. He was very friendly, communicative, and efficient. and appreciated Emilio walking me through the work I needed on my car. He was very friendly, communicative, and efficient. More
by CRYSTALC
Employees Worked With
Emilio Quinonez
September 02, 2021
Waited 3 and 1/2 hr for oil change. Unacceptable. 1 hr inside vehicles just to check in. Even with booked appointments it shouldn't be this long. inside vehicles just to check in. Even with booked appointments it shouldn't be this long. More
by pablo_romero_27
September 02, 2021
Literally one of the worst experiences I have ever had. Management is literally freaking worthless , called several times just to get ignored and they ruined my car Management is literally freaking worthless , called several times just to get ignored and they ruined my car More
by dayshaliemichelle05
Employees Worked With
I do not have the names of the employees , Erianna Blackwell
September 02, 2021
Jimmy a sales manager is a sexist and has a hard time digesting that a woman is a car owner, I went to purchase a car and he put me as a co signer instead of the buyer I was the buyer, 700 credit score , digesting that a woman is a car owner, I went to purchase a car and he put me as a co signer instead of the buyer I was the buyer, 700 credit score , and all and he lied to my face saying I was owner when he put me as a co signer , Someone is getting sued More
by MIRIAMGUZMAN08
Employees Worked With
Jimmy and Guadalupe
September 01, 2021
The only thing that I can say it’s “Kia downtown sucks” i bring my cart for a service and the guy Mark from service departamento it’s a really stupid guy, he never called me to let me know the status if my i bring my cart for a service and the guy Mark from service departamento it’s a really stupid guy, he never called me to let me know the status if my car, I went 2 days later (but he never called me) for my cart and it wasn’t ready till next day ( and that day he told me again you car is not ready) witch was a lie because I told him I do t care about nothing ai mees my car and he just drive my car to me like nothing happened. He offered a bonus (discount) for my next service car and he never gave me nothing. You should hiring competitive ppl to work in that dealer, honestly Kia Carson its 1000 times better than Downtown. More
by JBERNALROLDAN
Employees Worked With
Mark
