Kia Downtown LA - Service Center

Booked an appointment for a check engine light. Was told it could take 24-48 hours to diagnose the problem. I had intended to stay in the lounge, but instead headed home on the metro. In the mea Was told it could take 24-48 hours to diagnose the problem. I had intended to stay in the lounge, but instead headed home on the metro. In the meantime, a “courtesy” safety inspection was performed and tech claimed a brake light was out. It wasn’t. Btw I requested an estimate on fixing the light but never got an estimate. At home 3 hours later I got a call that car was checked, engine light cleared and car was avail for pickup. More

The service was spectacular. Beyond convenient, you assisted me when I drive up! Arturo Rios was a consummate professional! Beyond convenient, you assisted me when I drive up! Arturo Rios was a consummate professional! More

Very friendly, willing to go the extra mile. Always on time with my service. I always receive a text or email when my car is complete. I’m very pleased. Always on time with my service. I always receive a text or email when my car is complete. I’m very pleased. More

It was longer than I expected but i was satisfied services and facility. I’m still waiting for part order call. services and facility. I’m still waiting for part order call. More

Me encanta elbservicio. la amanilidad.y ayuda profesional del sr hector..muy conpeyente y extraordinario ayuda la amanilidad.y ayuda profesional del sr hector..muy conpeyente y extraordinario ayuda More

Elizabeth Ramirez was an awesome service advisor! She was very helpful in attending to all our maintenance and service needs. She was very helpful in attending to all our maintenance and service needs. More

This dealer repair dept (Desiree Rodriguez) is blatantly bribing their customers for a good review after nagging me twice on a Sat afternoon, by text message (2 texts within 2 hours!). That does not look g bribing their customers for a good review after nagging me twice on a Sat afternoon, by text message (2 texts within 2 hours!). That does not look good for a dealer. More

Slow, very crowded even with an appointment scheduled, but staff puts an effort, well trained but staff puts an effort, well trained More

Very good service, they respected my appointment timeand they attended to me immediately But a larger building is needed, it is a bit dangerous to make a line on the street. they attended to me immediately But a larger building is needed, it is a bit dangerous to make a line on the street. More

My apt was at 11am. Mike was quick, helpful and courteus. I appreciate good customer care. The cashier and valet were also nice. As far as mechanic work, so far so goo Mike was quick, helpful and courteus. I appreciate good customer care. The cashier and valet were also nice. As far as mechanic work, so far so good. Thank you! More